Had such a great experience walking in store, Ross was so welcoming and knowledgeable and asked us great questions to ensure we were getting a product/plan that suited us! We left with everything all... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ Bournemouth, South, GB
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Lisez les avis des autres
My experience was 100% professional and courteous, I was treated with respect and everything I needed to know was explained clearly. Brilliant. Will be recommending 3 castle point ☝️
L'entreprise a répondu
Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far... Voir plus
L'entreprise a répondu
I visited with my partner as he needed a new phone, and Drew was fantastic. He helped us straight away, talked us through all the available options, and made the entire process quick and hassle-free.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store Bou'm'th (Castlepoint)
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ, Bournemouth, South, Royaume-Uni
- 01202527387
4,9
Excellent
113 avis
Demande des avis aux clients
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am happy with the service from Ross…
I am happy with the service from Ross today. Thank you
18 avril 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Thank you, Aster! We’re delighted Ross provided attentive service today. Your kind words mean a lot. -Suhaas
Ross helped resolve my issues with…
Ross helped resolve my issues with phone & internet on my arrival from a
17 avril 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Hey Gareth 🎉 Thanks for sharing the love! We’re thrilled that Ross showed such expertise and got those phone and internet bits sorted for you. Wishing you many smiles ahead 🌈 -Arvind
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much, Jacqueline. We’re delighted to hear Abu was able to step in and get your phone sorted. Your feedback means a lot to us. -Manavata
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Hi there, that’s what we love to hear! 🎉 Thank you for the amazing 5⭐ review. -Samad
Very good service from Three
Very good service from Three. I bought a new phone and the whole process was smooth and easy. Drew was especially helpful, professional, and friendly. Very happy with the service overall.
6 avril 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for leaving this lovely feedback Jalil! It’s great to hear that your experience with Drew was so positive and that everything went smoothly from start to finish. -Afaq
Ross was so helpful & we did not feel…
Ross was so helpful & we did not feel rushed despite other customers waiting. Ross was amazing!
4 avril 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Thanks a ton, Paula! 🎉 We’re so glad everything went perfectly with Ross, here’s to great things ahead. We can’t wait to welcome you back again! 🥰 -Kashish
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Wow, we absolutely love hearing this, Ben! Thank you for the feedback. Enjoy the rest of your day. -Afaq
Great customer service everything was…
Great customer service everything was explained clearly and smoothest transaction. Drew helped alot with a fast sign up with 3.
4 avril 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much, Steven. We’re glad the service was clear, easy and quick for you. Drew will be pleased to know his help made a difference. 🤗 -Ayesha
Incredible service
Drew was extremely helpful and friendly. Customer service in store was impeccable, very informative and knowledgeable. Would highly recommend anyone coming into the Bournemouth castle point store.
4 avril 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
That’s awesome to hear! We’re delighted Drew made your visit to our Bournemouth Castle Point store such a positive experience. It’s wonderful to know his friendly and knowledgeable approach left a strong impression and that the service felt truly impeccable. 😇 -Prabhjeet
Fantastic service two great employees I…
Fantastic service two great employees I the three store castlepoint it was like going back 20 years, Ross a manager and mertin a staff member awesome service polite knowledgeable just great service thank you mr Noel coyle
31 mars 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for the brilliant review, Noel! We’re so pleased that Ross and Mertin gave you such a great experience at our Castlepoint branch. 🌟 -Veronica
Very happy with the good customer …
Very happy with the good customer service I got with Abu he was so helpful with telling me about broadband and phone with 3 also later on I saw Ross and told me about my phone connection I would highly recommend castlepoint 3 for helping me as I'm not tecn person
28 mars 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for sharing your experience, Rosie! It’s wonderful to hear that Abu supported you with your broadband and device, and that Ross was able to guide you with your connection. We’re so glad our Castlepoint team made everything easier for you. 💛 -Veronica
Adam was excellent and very helpful
Adam was excellent and very helpful! ⭐️⭐️⭐️⭐️⭐️
30 mars 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Hi Grace, your words truly spotlight Adam's dedication 🚀 Insights like yours inspire us all and we value the effort you've taken to share this with us. -Arvind
Adam was really helpful.... …
Adam was really helpful when I went to the Bournemouth store today & quickly sorted the problem I had. He was very pleasant, polite & professional
30 mars 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
That's wonderful to hear, Vivian! 🌟 A big shoutout to Adam at our Bournemouth branch for providing such amazing support. 🙌 Thank you for sharing your lovely feedback. -Veronica
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Kay, thank you for sharing your experience with Ross. It’s amazing to hear how confidently he supported you and how smoothly everything went. -Manavata
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for the superb 5⭐ review, Paulo! 😊 We’re delighted to hear everything went so smoothly for you. -Veronica
Ross
Ross, who looked after was excellent as usual. Helped me through the process effortlessly.
Very pleased with the service as always.
19 mars 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for sharing this feedback! Ross will be thrilled to know his support made such a difference to you. 🌟 -Veronica
Drew at the Three Shop Castlepoint
Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far it's failed every time. I now have to wait another 10 days for a bill adjustment which has been promised before and not materialised.
Again Drew has tried his best but with appalling back up from The Three Team, this the nightmare continues into its 7th week.
Obviously various departments within the Three organisation do not communicate with each other.
18 mars 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Hey there, it’s fantastic to hear that Drew made your visit so seamless. Your feedback means a lot to us, and we’re thrilled he left such a positive impression. 🥰 -Kashish
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Bravo! 🎊 We’re thrilled to hear that Ross made your experience remarkable. Thank you for sharing such an outstanding 5 ⭐ review. -Afaq
Drew was an amazing help and was happy…
Drew was an amazing help and was happy to answer any questions.
Really good experience.
15 mars 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much, Dylan ! We’re delighted you had such a positive experience with Drew , and your kind words mean the world to our team. 😊 -Neha
We were served by drew who was…
We were served by drew who was extremely helpful. He answered all our questions and was very professional without speaking in term we didn’t understand.
15 mars 2026
Avis spontané
Réponse de Three UK - 3Store Bou'm'th (Castlepoint)
Keisha, thank you for sharing such incredible feedback. Drew clearly made everything clear, comfortable, and easy to follow, and your message really highlights the care he brings to every interaction. -Manavata
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