Three UK - 3Store Dundee Avis 39

Spoke with Will who was very helpful and knowledgeable and we ended up upgrading our phone.
Excellent customer service and would highly recommend visiting the store.

Great customer service from Will, informative, tried to get us the best deals on our phones.

Setup a new sim, simple process and helpful staff!

I had a great experience at three. I was looking to upgrade my contract and Will was very helpful. He explained everytbing to me and was very polite and had good customer service.

Will explained things very well at every stage. The offers were very good for upgrading.

Really helpful and pleasant staff.
Good deal

Adam was extremely helpful with selling and setting up my mother’s new phone. So helpful! Great service!

I am currently on a 2-year unlimited data contract with Three, living in Dundee, Scotland, and my experience has been extremely disappointing.
The main issue is the very poor network service and slow internet speeds. At times, the speed drops to around 1 Mbps or even lower. Simple tasks like sending a WhatsApp message can take 4–5 minutes, which is completely unacceptable for a modern mobile network.
I have raised this issue multiple times at the Overgate Dundee service centre, but my concerns have not been taken seriously. The staff only point out that my iPhone shows a 4G connection, without properly investigating the actual performance. I even showed them live speed test results demonstrating the slow speeds, but they dismissed it, saying that being inside a shopping centre could affect the signal.
However, the problem is not limited to indoor areas. Even in the city centre, I struggle to send basic messages, which clearly shows that the issue is with the network itself.
Despite making several complaints, no real action has been taken to resolve the problem. When I asked to cancel my contract due to the poor service, I was told that I would still have to pay the full cost of the 2-year contract, even though I am not receiving the service I am paying for.
Overall, this has been a very frustrating experience, and I would not recommend this network based on the poor service quality and lack of customer support.

Great service and very helpful

Ricky was very helpful at cleaning my phone of viruses

Very helpful assistance from Will
Sorted our problem very quickly

Really helpful and friendly customer service. Especially Will done a great job.

Adam was very helpful and efficient and helped me pick the right phone very quickly. He answered all my questions without hesitation and he was also very friendly and polite. 10/10 service, thank you Adam!

My flatmate and I visited the Dundee store to ask about broadband and Aaron was beyond helpful. Not only did we leave the store with our broadband secured but he also helped me get onto a better phone contract. We came in with a ton of questions and he was able to answer every one for us. Before going in we were apprehensive about setting things up in person but after the great experience we had, we would do it again for sure!

The services was great im happy they really guide us what we want
Thank you so much

Will was my sales guy he was fab explained everything to my understanding very friendly an he even set my new Phne up fab service from him

I was in the Three shop in Dundee today 13/2/26 I was referred to Will who was a fantastic help setting up my new phone all the staff in the Dundee shop were amazing and nothing was a problem to them and were very keen to help brilliant staff keep up the good work.

Very good,Will helped and explained all my questions,My problem was resolved and he helped me save some money ! Would recommend.

Very good customer service,helpful transferring everything to new phone 🙂