I was served by Sim in Princess street omg she’s absolutely lovely explained everything in great detail and saved me a journey to buy at Sumsang .thank u soo much for great customer service
L'entreprise a répondu
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Lisez les avis des autres
Lovely experience at the Three store today. I could not get access to my Three plus app and Bilal helped me get access and even renewed my contract at great price. Absolute star.
L'entreprise a répondu
We visited the store on 23rd July. All of the peoople were very friendly. Aaron helped me buy a new phone and set it up for me. He was superb. Very helpful and knowledgable. He wss very personable and... Voir plus
L'entreprise a répondu
Hi, Sim at Edinburgh Princess St was very kind and helpful. I was reporting the death of my mother and she help me contact the correct team to process the update. I try to do this online beforehand... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store Edinburgh (City)
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
74/75 Princes St, EH2 2DF, Edinburgh, North, Royaume-Uni
- 01312254748
4,8
Excellent
114 avis
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Réponse de Three UK - 3Store Edinburgh (City)
Hey Maria, we’re really glad to hear Sin was able to help you save a great amount of money. Thank you for sharing your experience 😊
-Three Social Media Team.
The best help with Sim in Edinburgh
The best help with Sim in Edinburgh. Super informed.
3 août 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hi Rosie, thank you for the fantastic ⭐⭐⭐⭐⭐ rating. It's wonderful to hear that our team made your visit so reassuring and informative at the Edinburgh branch.
Three Social Media Team
Lovely experience at the Three store…
Lovely experience at the Three store today. I could not get access to my Three plus app and Bilal helped me get access and even renewed my contract at great price. Absolute star.
30 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hi Sheila, thank you so much for sharing this. We're absolutely delighted to hear that Bilal turned your day around. Getting locked out of an app is always frustrating, so it's fantastic that he could get your Three+ rewards sorted while saving you money on your new contract. 🥰 - Three Social Media Team
I was served by Sim in Princess street…
I was served by Sim in Princess street omg she’s absolutely lovely explained everything in great detail and saved me a journey to buy at Sumsang .thank u soo much for great customer service
30 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hi Bliss, thank you for sharing your feedback. We are glad Sim at our Princes Street branch provided such an absolutely lovely experience and saved you an extra journey with her detailed help.— Three Social Media Team
Réponse de Three UK - 3Store Edinburgh (City)
Hi Rita, thanks for the amazing feedback. We’re thrilled to hear that Sim offered such warm and excellent assistance.
– Three Social Media Team
Five star service
We visited the store on 23rd July. All of the peoople were very friendly. Aaron helped me buy a new phone and set it up for me. He was superb. Very helpful and knowledgable. He wss very personable and approachable. Seemless transfer to new phone. Outstanding servoce.
23 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Thanks for the great review, Moira! We’re thrilled to hear you got a new phone and received fantastic support from Aaron. – Three Social Media Team
Bilal was excellent and very prompt in…
Bilal was excellent and very prompt in helping me set up my new home broadband!
20 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hi Edward! Thank you for the great feedback, and welcome to the network. We are thrilled Bilal was able to get your home broadband set up so quickly and smoothly!
— Three Social Media Team
Réponse de Three UK - 3Store Edinburgh (City)
Hi there, Thank you so much for taking the time to leave us such a kind review. We are absolutely thrilled to hear that you are having a great experience with us! Your positive feedback means a lot to the whole team.— Three Social Media Team
Amazing service by Sim
Amazing service by Sim - genuinely so lovely and nice. Made me and my partner so at ease so happy with our new phone and service, This girl needs a promotion
18 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hi Rhea, thank you for sharing such a lovely review. We’re thrilled to hear that Sim made you and your partner feel so comfortable and confident with your new phone and service.
– Three Social Media Team
Good experience adjusting my phone…
Good experience adjusting my phone contract with Aaron. Came in and he was super polite and helpful.
11 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Thank you for the fantastic ⭐⭐⭐⭐⭐ review, Hannah. We’re thrilled to know Aaron made your interaction with us seamless.-Three Social Media Team
Seriously
Seriously, folks, if there was an award for "Worst Network Provider in the Known Universe," these guys would be giving acceptance speeches faster than a politician at a ribbon-cutting ceremony. They could offer me a bottomless pit of data for absolutely zilch, and I'd still politely decline, perhaps even with a dramatic flourish and a tiny violin playing in the background. My advice? Steer clear, unless your idea of a good time involves a digital scavenger hunt for a single bar of signal. It's less a network and more a high-tech magic trick designed to make your money disappear.
8 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hi Chris, we're sorry to hear you've had such a poor experience. While we appreciate the humour in your review, it's clear you're frustrated with the service you've received, and that's not what we want for our customers.
If the issues you're experiencing are related to coverage or signal, you can check for any known issues in your area using our coverage checker here: https://bit.ly/2ThkuKd. If you'd like us to look into this further, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. The team will be able to review your connection and discuss the options available to help improve your experience.
- Three Social Media Team
Amazing service from Bilal
Amazing service from Bilal. He helped renew my plans according to my needs. Super fast and friendly, 10 out of 10.
4 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
That’s brilliant, Joseph 🌟 We’re pleased Bilal tailored your upgrade to suit your needs with prompt support, and that glowing 10 out of 10 says it all 😊
- Three Social Media Team
So quick and easy to set up month by…
So quick and easy to set up month by month wi-fi, great service
3 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hi Ingrid! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review.
Easy to get what I wanted
Easy to get what I wanted, and did not take long at all. Luke was very helpful
1 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hi Alastair. Thank you for the great feedback. It is brilliant to hear that your visit was so quick and hassle-free, and that Luke provided such excellent assistance to ensure you got exactly what you needed.__Three Social Media Team
Super friendly and helpful
Super friendly and helpful! Immediately attentive and explained everything clearly :)
30 juin 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Becca, we’re pleased the team was attentive and made everything easy to understand. Thanks for sharing your experience.
— Three Social Media Team
Brilliant service and thanks to Luke
Brilliant service and thanks to Luke. He got my services working very fast and helped me with the issue. Excellent chat and I wish I had come here first because it was brilliant.
20 juin 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hi Russell. It is wonderful to hear that Luke got everything up and running so quickly for you. We always want our setups to be straightforward, and we are glad his excellent support made such a great impression during your visit. -Shivam
I am happy to get a good deal from…
I am happy to get a good deal from Aaron, he took his time to explain in details that helps me to make good choice. Thank you Aaron ibwish to see you next time
19 juin 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hey Ebuka, that's brilliant! We're glad to hear Aaron was able to support you throughout the process and secure fantastic deals while making the whole experience exceptional. Thank you for the amazing 5 ⭐ review! -Prabhjeet
Sim did an excellent job!
18 juin 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hey Gary! 🎉 Love this quick shoutout. Sim absolutely smashed it today and we’re so glad you had a great experience! -Ayesha
Outstanding
Customer service delivered by Jamie was fantastic. Explained what I was looking for in store, quickly delivered to the letter in a helpful and efficient manner. Friendly service, had a great chat with Jamie while being served, fantastic ambassador for Three.
9 juin 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Love hearing this, Ben 💫 We’re delighted that Jamie took such great care of you and ensured everything was handled with total expertise. Wishing you plenty of joy and smiles ahead ❤️ -Neha
Always having a great with the staffs
Always having a great time with the staffs , Sim was so accommodating when I visited.
8 juin 2026
Avis spontané
Réponse de Three UK - 3Store Edinburgh (City)
Hi Gbenga, we are so glad that Sim looked after you so well when you popped in. It is wonderful to know our store team always makes you feel welcome and takes such good care of you. -Shivam
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