Daniel was extremely helpful. He not only helped us set up a digital bank account, he patiently described all the eSIM options and recommended a plan that works best for my daughter’s needs. We were a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement161 Kensington High Street, W8 6SU Kensington, London, GB
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Lisez les avis des autres
Zayd was fabulous and really made the experience of shopping for a phone enjoyable. I highly recommend seeing Zayd at the High Street Kensington branch if you need a new phone or upgrade!
L'entreprise a répondu
All enquiries were dealt with promptly and professionally.
L'entreprise a répondu
So thankful I found Evangeline who speak my language, I'm old and a bit deaf, she's very patient and got Anna to upgrade my account. Helped me with my questions about my phone. I usually go to your H... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store Kensington
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
161 Kensington High Street, W8 6SU, Kensington, London, Royaume-Uni
- 02079382950
4,9
Excellent
138 avis
Demande des avis aux clients
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Anna helped me with a problem with my…
Anna helped me with a problem with my phone. Im satisfied with her service
10 février 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Philip! We’re glad to hear that Anna was able to sort things out and get your phone working again. Thank you for taking the time to share your experience with us! -Afaq
My partner and I had the pleasure of…
My partner and I had the pleasure of being helped by Jovania today in the High Street Kensington branch.
We’ve both been customers for years and it’s great to see that 3 mobile still believe in great customer service.
We managed to upgrade our phone, get the best monthly plan and Jovania even checked when our home internet expired and gave us price plans for future reference.
All in all, fantastic experience with knowledgable staff and great customer service.
8 février 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Thank you so much for sharing your experience, Chris! Jovania helped both of you upgrade, find the best plan, and even guided you on your home internet. ⭐😊 -Veronica
Réponse de Three UK - 3Store Kensington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Anna helped me today to solved my issue…
Anna helped me today to solved my issue with the phone.
9 février 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great employee
Great employee, great service with helping to chose a new plan for the phone.
28 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Modesta, huge thanks for the 5 ⭐ review. We’re glad to hear that our team made your experience fantastic and ensured you got the best deal. Have a wonderful day! -Afaq
I had a beautiful experience with Ai
I had a beautiful experience with Ai. She helps me so much! Thank you!🤗
26 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Marina, this makes us so happy 🙌 Knowing Ai made your journey easier is exactly what we aim for 💕 -Shivam
Thank you for helping me with the phone…
Thank you for helping me with the phone Jovania
24 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent customer service
Excellent customer service. I was assisted by Mahfuz who was very helpful and answered all my questions
23 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Hey there, you've truly made our day ✨ A big shoutout to Mahfuz for delivering such an amazing experience. Wishing you a fantastic day 🌟 -Arvind
Excellent help ai for me today🥰🥰🥰
22 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
That's impressive, Lory. We're glad Ai made your experience exceptional. Thanks for taking the time to leave this 5 ⭐ review. -Prabhjeet
Excellent experience in store with Ai
Excellent experience in store with Ai. Thank you for making things so easy.
21 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Hello Andrew, your amazing 5 ⭐ review made our day. We’re overjoyed that Ai delivered such an exceptional experience. We’re always happy to help 😊 -Suhaas
Ai have been very helpful
Ai have been very helpful. she rectified the problem
19 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Hi Robert 🌟 Thank you for your 5⭐ review and kind words. We’re thrilled Ai made your experience smooth and enjoyable. Wishing you a fantastic day ✨ -Veronica
Dan at the Kensington branch was so…
Dan at the Kensington branch was so helpful before Christmas in helping me try to resolve and issue with BT fault and getting me a 5g Hub. He could not be more helpful.
16 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Amazing service and very kind service…
Amazing service and very kind service from Aí. Will recommend this store and Aí to my friends and family.
15 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Yay, Fernanda! 🎉 Your feedback makes us feel so excited. Aí made your visit truly remarkable and we’re absolutely delighted. Thank you for the radiant 5 ⭐ review. -Suhaas
Ai is very good for everything
Ai is very good for everything. Very great experience to be with her ,, she helping a lot for my new iPhone.
14 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Hi Dewihasanah 🌟 Thank you for your 5 ⭐ review and kind words. We’re thrilled Ai made your new phone experience smooth and enjoyable. Wishing you a fantastic day ✨ -Arvind
Réponse de Three UK - 3Store Kensington
Your kind words mean a lot, Wladyslawa 🌟. We’re happy Ana’s assistance left you with a positive experience. -Shivam
I have just upadated with the new…
I have just upadated with the new contract and Ai the the customer advisor has been amazing, she has given the best customer service with her patient and attintiveness.
Thank ypu
13 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Hello Ira, thank you for the lovely review 💫 It’s a pleasure to receive such kind comments about Ai. -Suhaas
Anna was very helpful and helped me…
Anna was very helpful and helped me understand what I am paying for and upgraded me satisfactorily.
13 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Hey Philip, we appreciate you sharing this 🎉 It's wonderful to hear Anna supported you with your upgrade. We hope you have an amazing day! 😊 -Suhaas
Very helpful and nice staff (Mahfuz)…
Very helpful and nice staff (Mahfuz) helped me set up a phone plan very quickly and with no issues.
13 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Thank you for the wonderful 5 star rating Daniel! We’re thrilled to hear that Mahfuz made your experience fabulous. We look forward to serving you again! ☺️ -Kashish
Thank Jovania and Luca for find such an…
Thank Jovania and Luca for find such an amazing deal for me' new phone new tablet and im saving money
11 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Brilliant, Mary Ann, we hope you love your new devices :) We're glad that Jovania and Luca offered great advice on finding the right deal for you :) Thanks for writing an awesome review -Scott
Thank you Ai!
Ai was helpful from the outset, showing me not only what I specifically asked for, but also alternatives which turned out to be better. I went into the shop to buy a dongle device, and ended up with a home broadband hub as well as a mobile one, to fit my current circumstances perfectly. She was also able to sell me the phone earbuds and phone protector which my long term phone provider couldn’t. I might just change phone provider altogether.
8 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Kensington
Hey Katherine, that’s amazing! We’re thrilled that our staff helped with your hub and mobile purchase, so you could walk out of the store already connected and confident. Thank you so much for sharing this wonderful 5⭐ review! -Veronica
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