Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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Martin lead me to Tommy, who was very friendly and approachable and professional. He helped me with a new plan, with a great deal and put my mind a rest with my new phone and plan.
L'entreprise a répondu
Came into store today and spoken to Aaron and he was very helpful since I went into another store and refused to help me but Aaron happily did it within moments
L'entreprise a répondu
martin was a great staff, really friendly and so helpful. would definitely recommend three! the package deals were really effective!
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À propos de l'entreprise
À propos de Three UK - 3Store N'castle (N'humberland)
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, Royaume-Uni
- 01912612867
4,9
Excellent
171 avis
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Miss sold a contract to my 85-year-old
Miss sold a contract to my 85-year-old, vulnerable, mother-in-law with parkinson's disease, who is housebound. Noticed she was paying a conract to 3 UK for £17.50 a month. Contacted them and they said it was for a contract with two telephone numbers that we had never heard of and they wanted to validate to an email that never came.Or that we knew of. Because of this, they said she would have to go to the local shop even though I repeatedly told them she was housebound. These said there was no other way, and if I wanted to stop the contract, she would have to pay an exit fee, which came to more than all the monies due for the remaining time on the contract. She has never used either of these telephone numbers or knew anything about them or the email they said they were sending her information too. This is disgusting treatment of an elderly, confused and ill Lady.
23 janvier 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hello there.
We're sad to hear this has happened. We're always working to make things as easy as possible for our users, but security is something that can be a bit less flexible due to the importance of protecting user data. If you'd like to manage the account on your mothers behalf, you can be added as a named person on the account. This means the team on the phone and web chat would be able to discuss the details of the account with you.
If you'd like to arrange that, we'd recommend speaking to our Wellness Team here: https://bit.ly/3yhkuLZ They will be able to advice on what information they may need to get you set you up. Thanks for taking the time to leave your feedback, it helps us know where things are going well, and where work still needs to be done. -Pete
Paris and amy were fantastic got me a…
Paris and amy were fantastic got me a great deal and i am super happy.
22 janvier 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hey there, we’re glad to hear that Paris and Amy supported you well and helped you secure a deal that met your expectations. We appreciate you taking the time to share your experience. -Afaq
Paris was great
Paris was great, she went through every last crumb and got me the best deal!!
22 janvier 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
That’s amazing! We’re delighted to hear that Paris went above and beyond to provide exceptional support. Have a wonderful day. -Manavata
Great experience
Off chance I was passing the shop, popped in to get my phone sorted out. I was met by a lovely young lady called Jasmine who was very attentive and courteous and I will be asking to speak with her again when I’m in.
21 janvier 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
🌟 Thank you for sharing this lovely feedback, Brenda! 😊 We’re so glad Jasmine made such a positive impression. We can’t wait to welcome you back! -Veronica
Jasmine was fantastic
Jasmine was fantastic! Extremely professional, kind and very willing to help answer all of my questions (there were many) She made the whole experience a lot easier and put my mind at ease about what phone to get and how much it was going to cost me. Top service! I couldnt recommend her more. Thanks Jasmine!
18 janvier 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Your message is the best compliment we could ask for, James 💙. Jasmine’s care and excellence truly shine in your review, and knowing she made your experience special means so much to us 😊 -Ashifa
Came in to store to see Aaron and he…
Came in to store to see Aaron and he explored everything in my account and explained to me in a simple way so I didnt feel silly but best experience I've ever had with three
16 janvier 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Excellent service
Excellent service, 5 Gold stars for lauren and Amy, i ran out of data they helped me get a really good deal on the broadband for my home, they set everything up for me very happy with the service in store today 😀
16 janvier 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hey there! It feels amazing to know that Lauren and Amy made everything seamless and helped you secure the best deal. Thank you for the glowing 5 ⭐ review. We can’t wait to welcome you back again. -Afaq
Was great with the staff Aaron.very…
Was great with the staff Aaron.very helpful with a great customer care service.
12 janvier 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Thank you for this 5 ⭐ review, Adewale. We're glad that Aaron made everything easier for you, and we truly appreciate you taking a moment to share your feedback with us. -Prabhjeet
Réponse de Three UK - 3Store N'castle (N'humberland)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Tommy helped get me an unreal deal on 2…
Tommy helped get me an unreal deal on 2 upgrades and a new sim only deal for myself and my family. Would highly recommend using the three services especially visiting the Northumberland street store. Thank you guys
5 janvier 2026
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hey there, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Amy was very helpful as an advisor she…
Amy was very helpful as an advisor she totally put my mind at ease explained everything very clearly to me so I was happy to go ahead with the purchases
16 décembre 2025
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Went to 3 today ,to get a phone for my…
Went to 3 today ,to get a phone for my grandson for Xmas I was served by Tommy he was great explained everything to me put a cap on phone charges ,he was very helpful ,great service ,infact I may go bk after Xmas and get the same deal for myself thanks Tommy for your help
17 décembre 2025
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Thanks for your 5 ⭐ review, Mazza, and it's lovely to hear that you enjoyed great customer service from Tommy during your store visit. We're pleased you feel such reassurance to return at a later date, and appreciate you taking the time to share this with us 🎊. -Michael
Great customer service from Aaron
I was considering an upgrade and didn't know where to start. I spoke to Aaron, who went out of his way to help me. He sat me down, discussed what I was after and made all the options available in a clear and easy to understand way. I now have a much better idea of what I want and how to proceed with the purchase, which I will be in the near future. Thank you Aaron!
16 décembre 2025
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Thanks for your 5* review, Phil, and it's lovely to hear that you enjoyed great customer service from Aaron during your upgrade query. Please feel free to get back in touch if you'd like any additional support when you proceed. We appreciate you taking the time to share this with us. -Michael
Réponse de Three UK - 3Store N'castle (N'humberland)
Thanks for your feedback, Haitian, and it's lovely to hear that you enjoyed great customer service from Jasmine. We appreciate you taking the time to share this with us. -Michael
Aaron was very kind and respectful
Aaron was very kind and respectful. He maintained a very professional approach within his problem solving skills and made sure that I was happy and comfortable with the service. Would highly recommend!
14 décembre 2025
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Thanks for your feedback, Yasmeen, and it's lovely to hear that you enjoyed great customer service from Aaron. We appreciate you taking the time to share this with us. -Michael
First class advisor
The advisor, Aaron, at 3’s Northumberland Street, Newcastle’s branch gave a truly outstanding experience. He was friendly whilst remaining professional and was very efficient so that I received a first class service in a timely manner. An excellent ambassador for his company.
14 décembre 2025
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hey Jane, that’s fabulous! We’re delighted Aaron made your visit smooth and seamless at our Newcastle branch. Thank you for this amazing 5⭐ review! -Veronica
Aaron was extremely helpful …
Aaron was extremely helpful and knowledgeable. He recommended a package based on my requirements, and also helped me to rectify some technical issues with my phone.
8 décembre 2025
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
We're happy to hear that Aaron was able to offer advice on your technical questions and on your contract. It sounds like a really fulfilling conversation :) Thanks for a great review, Linda -Scott
Thank you :)
Aaron was very helpful and helped me choose Three as my provider, so wanted to thank him for his help :)
7 décembre 2025
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Aaron was extremely helpful and friendly
7 décembre 2025
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
The attention your Customer Advisor…
The attention your Customer Advisor give to customers is top notch. This particular Advisor, Aaron, is so knowledgeable, courteous and patient with customers.
3 décembre 2025
Avis spontané
Réponse de Three UK - 3Store N'castle (N'humberland)
Thanks for your feedback, Tunde, and it's lovely to hear that you enjoyed great customer service from Aaron. We appreciate you taking the time to share this with us. -Michael
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