Jake was super helpful and was really quick at sorting out my phone needs and sharing details about my tablet queries, helping me make an informed decision.
L'entreprise a répondu
Établissement
Changer d'établissement23 (Unit 63) Touchwood Court, B91 3GZ Solihull, South, GB
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Lisez les avis des autres
Sam was super helpful! New phone, contract and transfer over from Tesco Mobile done in less than ten minutes, explained everything brilliantly, thank you so much!
L'entreprise a répondu
I needed to upgrade my contract and visited the Three Mobile store at Touchwood, Solihull. I met Sam there, and she was extremely nice and helpful. She explained everything clearly and patiently, whic... Voir plus
L'entreprise a répondu
Sam at the Solihull store made the experience great. I had upgraded online and not got what I wanted. I then spoke to customer services on the phone who made it worse. Sam sorted out the whole mess... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store Solihull
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
23 (Unit 63) Touchwood Court, B91 3GZ, Solihull, South, Royaume-Uni
- 01217039352
4,8
Excellent
104 avis
Demande des avis aux clients
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Fantastic experience
Fantastic experience with Sam in the Solihull touchwood store
24 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Jai our advisor was more than helpful
Jai our advisor was more than helpful. She explained everything so clearly and she also made us feel welcome and wanted in the shop
21 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
That's wonderful, Liz, we're gladdened that you found the shop a warm atmosphere and that Jai helped get everything sorted for you :) Have a fantastic day! -Scott
Jai was lovely and offered me…
Jai was lovely and offered me unbeatable deal .
19 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Wow! 🎉 Amazing, Arun! It’s great to know that Jai was super helpful to you. Thank you so much for sharing this, we’re always happy to help! 😄 -Kashish
Jai is very professional
Jai is very professional, friendly and helpful. I left very satisfied and happy.
18 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Hey Ameena! We love hearing this! Big kudos to Jai for making your day truly remarkable 💫. Thank you for sharing. -Ashifa
Great customer service
Great customer service. Really great experience from Tia.
Really helped me find the right phone for me
17 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Jai gave outstanding service totally…
Jai gave outstanding service totally brilliant and very friendly
17 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Hey Russell, that’s brilliant! 🎉 We’re thrilled that Jai made your experience so positive. Thank you for this amazing 5⭐ review! -Veronica
Réponse de Three UK - 3Store Solihull
Thanks for the brilliant review, Nettie. It’s great to hear that Jai was able to support you, and we really appreciate you taking the time to share your experience with us. -Kishan
I lost my mobile sim card
I lost my mobile sim card, Jake is so helpful to replace my SIM card.
Monthly plan contract will expire on Jan 2026, Jake explained the plan details. I liked your service and renew my contract.
15 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Thanks for sharing this, Carol. 😊 Glad Jake was able to support you with your SIM and plan details, helping you feel confident staying with us. Your loyalty means a lot ✨ -Arvind
Sam was lovely to deal with
Sam was lovely, great experience at the 3 store. She is a great asset to the company.
14 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Your message is the best compliment we could ask for. Thank you for taking the time to leave such an amazing 5⭐ review. We’re truly delighted to hear how well Sam looked after you. -Ashifa
Sam was very helpful getting my new…
Sam was very helpful getting my new phone :)
13 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Rhys, we really appreciate your 5 ⭐ feedback. It’s wonderful to know Sam looked after you so well today. -Shivam
Jake gave excellent service
Jake gave excellent service, very efficient. No pressure to sign up.
10 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Hi.
Thanks! Your review is really appreciated. -Pete
I needed to upgrade my contract and…
I needed to upgrade my contract and visited the Three Mobile store at Touchwood, Solihull. I met Sam there, and she was extremely nice and helpful. She explained everything clearly and patiently, which made the whole process very smooth. I was able to upgrade my contract and left feeling very happy. Excellent customer service.
8 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Hey Abdul, that’s superb! We’re glad that Sam made sure everything was sorted out seamlessly for you at our Solihull branch. Thank you for sharing this wonderful 5⭐ review! -Veronica
Jai was very helpful and kind and made…
Jai was very helpful and kind and made everything so easy to understand. she had amazing customer service and really easy to get along with. very impressed, a lovely lady and very talkative
5 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Thanks for your 5 ⭐ review, Niala, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
three store solihull
came in store to upgrade my broadband
was looked after soon as I walked threw the door. left with new broadband deal and at a cheaper price .
2 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Solihull
Hi there.
Awesome stuff. Thanks for the 4 stars. -Pete
Réponse de Three UK - 3Store Solihull
Hi Jamie, thanks for getting in touch with us about this, we’re so happy to hear this has been your experience, we’ll certainly pass your feedback on! -John
Sam was absolutely fantastic
Sam was absolutely fantastic! Sorted us out with x2 phones for our daughters for Christmas! This was on Christmas Eve! Thank you so much x
24 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Solihull
Wow Laurad! 🎉 We’re so pleased to hear Sam was able to get those phones all set up just in time for Christmas Eve. 📱 ✨ It’s wonderful to know we could help make the day extra special for your daughters. Wishing you and your family a very Merry Christmas! 🎄 -Kishan
Sam was brilliant in store today
Sam was brilliant in store today, listened to what I wanted and got me sorted with a better plan and new iPhone. Thank you ☺️
20 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Solihull
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Sam was fantastic today sorting out my…
Sam was fantastic today sorting out my daughter’s phone. So friendly and caring.
19 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Solihull
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
I have been charge 3 times
I have been charge 3 times, l just noticed today all the money coming from my account, wow this company's is doing this, always playing those tricks, this location has this shady people always making you sign contracts and them its no you had signed, l tried to call but no one answers.
16 décembre 2024
Avis spontané
Réponse de Three UK - 3Store Solihull
Hey Miluska, We understand how disappointing this experience has been for you. We’d like the chance to understand more about what went wrong and see how we can make things right. Please reach out to us at https://bit.ly/3C43TKN so we can look into this further for you. -Ayesha
Had a great experience
Had a great experience! Sam one of the staff was absolutely amazing and sorted out my new sim contract and my 5G broadband! Can’t be happier. Would definitely recommend.
15 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Solihull
Hey Nichollas, that's awesome. We're delighted Sam helped you get your new contracts connected and ready to use :) Thanks for writing a great review -Scott
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