As myself and husband are not tech savy We got new phones and service from start to finish was outstanding ! George coudlnt be anymore helpful, assisting with the purchase of our new samsung phones &... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8, Ochilview Mall, The Thistles Shopping Centre, FK8 2ED Stirling, North, GB
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Lisez les avis des autres
Very good, no problems with helping out anybody. Excellent customer service and very helpful. Luke and George managed to sort out a good deal for us and helped with our problems.
L'entreprise a répondu
Stuart and Summaya were fantastic completely set us up in no time at all! Very knowledgeable and professional!! There are many places you can set up your phone, but chose this one, you won't regret i... Voir plus
L'entreprise a répondu
Super helpful. Got my new business phone sorted quickly and without fuss. Extremely knowledgable. Amazing face to face customer service from Stuart. Thank you
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À propos de l'entreprise
À propos de Three UK - 3Store Stirling
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
Unit 8, Ochilview Mall, The Thistles Shopping Centre, FK8 2ED, Stirling, North, Royaume-Uni
- 01786469448
4,6
Excellent
44 avis
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the experience was so simple and your…
the experience was so simple and your staff were so informative polite and professional
9 août 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Paul, we’re overjoyed to hear that our staff turned your day around and made everything easier. Wishing you smooth, happy moments ahead!😊
Very good communication with Summaya
29 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Hey James! We’re thrilled to know Summaya made such a strong impression. Thank you for your feedback. ✨ — Three Social Media Team
Staff very helpful
Staff very helpful, solved my problem perfectly, friendly and professional.
29 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
We love to hear this, Kenny! Providing friendly, professional, and perfect solutions is exactly what we strive for. Thank you for the wonderful feedback! 🌟
— Three Social Media Team
I had to back to the shop 3 times
I had to back to the shop 3 times. The first 2 times the problem was solved. But on my last visit the agent tried usucessfully to explain to me how get my password to connect to the hub. I am still none the wiser.
24 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Chris, we’re sorry this turned into a longer journey than expected. If you still need help accessing your hub password, our team can guide you step by step. You can reach them through https://bit.ly/3C43TKN, or by calling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if calling from abroad. Support is available Monday to Friday from 8am to 8pm and weekends from 9am to 6pm.
– Three Social Media Team
Very helpful, went the extra mile
So hopeful, really went the extra mile to help, thanks a lot
21 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Hi Stuart, thank you so much for the 5 ⭐ review! We're always happy to help.
Very good service
Very good, no problems with helping out anybody. Excellent customer service and very helpful. Luke and George managed to sort out a good deal for us and helped with our problems.
9 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Hey, Anne! We’re thrilled to hear how well you were looked after during your visit. It’s fantastic to know Luke and George went the extra mile to find the perfect deal for you and clear up every issue. 😇 - Three Social Media Team
EITHER VERY POOR AT SERVICE OR LIED.
Visited the Stirling Branch of 3 mobile today in the Thistle Centre with an issue that my Wifes phone was not charging. The sales person had a look and said he would have a go at unblocking the port as he could see a blockage. After about 20 seconds the manager who was sitting down whispered something to the sales person and then said come through the back. They then appeared after about 30 seconds and we got some rubbish story that "3 Mobile a multi billion pound company" does not have the right tool to solve the problem and that we should take it down to another independent retailer, or, they would buy the phone back for an upgrade and a new contract at a higher rate. Lastly the suggestion was to contact Samsung and send it to them. We then left and went to a small local independent store who fixed the phone in 10 minutes and charged £20.00. The Stirling Manager of 3 Mobile obviously tried to cheat us into a new contract and told the salesperson not to fix it but recommend outcomes that would profit his branch. As a customer of 3 for over 20 years with 3 seperate contracts I find this service dishonest and a "con".
7 juillet 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Hi Steven,
We’re sorry to hear about your experience. We understand why this left you feeling disappointed, especially as a long‑standing customer who was simply looking for help with a device issue.
If you’d like to discuss this further, please reach out to our support team via chat here: https://bit.ly/3C43TKN, available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm.
If you’re unhappy with the service received in store and would like the matter formally reviewed, our Customer Relations team can be contacted here: https://bit.ly/3uJlOrF. They’ll be able to investigate the concerns you’ve raised regarding your visit.
– Three Social Media Team
Super helpful
Super helpful. Got my new business phone sorted quickly and without fuss. Extremely knowledgable. Amazing face to face customer service from Stuart. Thank you
17 juin 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Hi Kate, it is fantastic to hear that Stuart provided such amazing face-to-face service and used his expertise to get your new business phone sorted so quickly. We are delighted that we could make the process smooth and hassle-free for you! -Kishan
Superb service from Stuart and George
Superb service from Stuart and George. They are a credit to the company
12 juin 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Hi Carolyn. Thank you for sharing your experience. We are glad to hear that Stuart and George looked after you so well and provided such outstanding care during your interaction. -Shivam
Beth was lovely to deal with and very…
Beth was lovely to deal with and very helpful with our questions
9 juin 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Thank you for sharing your experience, Michelle. We’re delighted Beth supported you with everything you needed. 🙌 -Veronica
Great customer service
Went in to ask a question regarding a bill and the store manager Stuart was great and even set me up with a fantastic new deal on an upgrade. Stuart had great customer service it was refreshing to see.
6 juin 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Thank you, Ross. We’re really pleased to hear how well Stuart supported you. It’s great to know he took the time to answer your billing questions clearly and helped you secure an upgrade that suited what you were looking for. 😇 -Prabhjeet
Outstanding friendly service
Outstanding friendly service
Summaya so friendly & knowledgeable
6 juin 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Hey Brian! We’re glad Summaya made everything clear and ensured you had a fantastic time with us. We hope you enjoy the rest of your day! ☺️ -Prabhjeet
Excellent service!
Went in to the Stirling branch to ask about new SIM cards and coverage for our new house and were helped straight away and all of our questions were answered! Cannot recommend them enough.
16 mai 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Thank you for taking the time to leave this review, Rachael. We’re so happy the Stirling team were able to help you right away and provide all the information you needed. 😊 -Veronica
Phone shop…
Staff explained everything clearly and efficiently. Weren't pushy as in other places. George was excellent at both helping and answering my queries.
13 mai 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Thank you for your wonderful review, Euan! 🌟 We’re happy to know that our team created a welcoming environment, and George made your experience exceptional. 🙌 -Samad
Summaya made my whole experience so…
Summaya made my whole experience so easy, she was knowledgeable and so helpful
3 mai 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Hi Norma, this made our day! It’s wonderful to know Summaya provided such great support and made the whole process easy for you. Providing knowledgeable service is our top priority, and we’re lucky to have her on the team. Thanks again for choosing us! -Shivam
They just sale pitch and she good…
They just sale pitch and she good Summaya she's doing well
23 avril 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Thank you for your feedback, Jayson. We’re glad to hear that Summaya supported you well throughout your time with us. -Afaq
As myself and husband are not tech savy
As myself and husband are not tech savy
We got new phones and service from start to finish was outstanding ! George coudlnt be anymore helpful, assisting with the purchase of our new samsung phones & tranfering all data from old phone. Myself had problems with outlook & had to go back to the store, Robert assistant manager spent time trying to resolve my issue, also helped with free gift , Robert gave us so much of his time ! Very helpful young man . Experience instore was outstanding, staff are a credit to Three . Well done guys
20 avril 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
That’s impressive ✨ Audrey, wonderful to know George and Robert supported you with such patient, steady care, from helping you set up your new phones and sorting the data moves to taking extra time to resolve your follow‑up query and guiding you with your gift. So uplifting to hear the whole team made your in-store experience shine 😊 -Arvind
Amazing help and easy set up as I was…
Amazing help and easy set up as I was changing from EE to three
1 avril 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
That’s wonderful feedback, Kirsty! It’s great to hear that the transition felt smooth and that the support you received made the whole process straightforward. -Manavata
Perfection
Stuart and Beth took the time to sort out my questions after a recent switch to Android. Thanks guys!
30 mars 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Thank you, Maureen. Your message truly brightened our day. Stuart and Beth will be delighted to know their guidance made your transition feel smooth and stress free. We love seeing our team create moments that leave customers feeling confident and supported. -Manavata
Really great service
Really great service, everything explained really well. Made the whole upgrading my phone really easy. Would highly recommend
14 mars 2026
Avis spontané
Réponse de Three UK - 3Store Stirling
Hi there, we’re thrilled you felt supported and walked away happy. It makes us smile too. Have a bright day ahead! ☀️ -Ayesha
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