Thrifty - CHICAGO - O'HARE INTERNATIONAL AIRPORT Avis 

The woman working the night shift at the Thrifty location at Chicago O'Hare, who wears a hijab, was incredibly unprofessional. Due to multiple flight cancellations, we reserved a car online and went to pick it up. She informed us that there were no cars available, despite there appearing to be several vehicles in the lot.

When I politely questioned the situation, she responded with a disrespectful tone and attitude. I asked why she was speaking to me that way, and she replied, "You're the one giving me attitude." When I requested her name, she simply responded, "Dollar" (the company associated with Thrifty). She then proceeded to tell me that I had a bad attitude.

After dealing with a four-hour delay that ultimately turned into a canceled flight, this interaction made an already stressful situation even worse. The employee was unwilling to help, disrespectful, and did not provide the level of customer service I have come to expect.

We have used Thrifty for many of our car rentals over the years, but this experience was extremely disappointing. Unfortunately, because of this interaction, we will not be using the Chicago O'Hare location again.

We had a pre-paid car rental voucher that was not honored at the Chicago O'Hare airport. The GM would not give me her name or business card and refused to put in writing that they were refusing to give us a car. We booked the reservation on a third party website and showed up with all of the requirements listed on the rental agreement, but, she told me I needed to have a Spanish driver's license in my possession. The requirements stated that I had to present a valid driver's license, nothing about which country. I am a US citizen with Spanish residency and I have a US and Spanish driver's license, but, since the reservation did not state that I needed a Spanish license, I left it at home and presented my US license. The woman was extremely unprofessional, rude, and unwilling to honor the contract. Since she did not put in writing that they refuse to give us a car, the third party is refusing to refund us the €740. We have filed complaints for deceptive business practice and complained to the executive office at Hertz and have not received any support or assistance. Hopefully, the IL Attorney General will help. I will never use Hertz Global Corporation or any of its subsidiaries. Don't expect written legal guidelines to be followed or to receive a refund when they're at fault for not following the law.