DO NOT RENT FROM Thrifty IN HOUSTON,TX
DO NOT RENT FROM HERE!!! I rented my car through a third party and when I got to the thrifty car rental in Houston, TX I had to PAY EXTRA FOR INSURANCE ( I was not told it was an OPTION)!!! i realized it was an OPTION two days into my stay in TX when I was sitting down and got to read my receipt details. Kentrill T. NEVER said I had a CHOICE! I was shocked when he told me to pick which one I wanted. He could not explain anything to me. Service was very unprofessional. I was very uncomfortable when I was getting the rental and wanted to get out as soon as possible. And on my “estimate of charges” they charged me for 7 days on the insurance that I DID NOT HAVE TO HAVE, but my rental was 5 days!! Management definitely needs to make changes with explaining what is what with their customers. Deer in headlight look is unacceptable.
