Tiffany Avis 314

I had a pair of Tiffany & Co pearl earrings bought for me as a gift. Unfortunately the pearls came detatched from the posts. I returned them for repair and they initially wanted to charge me £180.00 (+postage!!) to repair them. After pointing out that it is clearly a quality issue they agreed to repair free of charge, however when they arrived home the exact same thing happened. Tiffany asked me to return again. While my earrings are with them for the 2nd time, the same thing happened to my necklace... The pearl just came off the fixing! Terrible quality, terrible repairs, customer service is not much better.

Avoid Tiffany &Co, considering how expensive their pieces are, they are awful quality.

Just don't do it - shocking service. Look else-where for nice things.

Bracelet broke less than a month after pruchase through no fault of us. Contatced customer services and they were useless. Terrible customer service - expected way more from a premium brand. Spend your money elsewhere.

I bought a necklace with a coloured heart from Tiffany & Co. The colour on the heart came off after 8 months, so I returned the necklace for it to be reviewed, after a few emails back and forth they decided that I had to pay 75.00 for it to be repaired. This is absolutely disgusting, the necklace was not cheap, for a reputable company that charges alot for their jewellery you would expect better quality. I have bought jewellery from other companies that are so much cheaper and the quality so much better. I paid the 75.00 but now I dare not wear the necklace because I know the same thing will happen. I will never buy from Tiffany's again and my advice would be if your thinking about buying from them, think twice. The quality is terrible and the customer service wasnt much better. In my experience.

I am very disappointed with the Tiffany store in Ireland and some of the very unprofessional employees. I bought a pair of earrings, one of them was sold with a defect, I went and took them back, I waited a month for them to fix them, a month later I was contacted to go and pick them up, but when I went to collect them, they had the same problem, one of them does not make that specific click when closing, so I do not know if they were fixed or not. I did not say that I was not satisfied and they did not remain in the store. The employee promised me that she would contact me on Monday to tell me what would happen next, if they fix them, they will give me others, 3 weeks have passed and no one has contacted me to tell me what is wrong with the earrings that I paid for. I have also had problems with other cheaper jewelry from smaller brands than Tiffany, but I did not experience what I experienced with them. I am very disappointed with the store in Dublin. In conclusion, 3 months after purchasing, I don't have earrings and I haven't worn them even once.🤔

Purchased a silver pendant necklace in December - had a disappointing store experience in Bond St - unprofessional and did not feel premium. I was hesitant about the quality of the necklace when buying which also did not feel premium (despite a relatively premium price of ~£500) but was assured by the brand name. I understand you're paying for a brand, but experience and quality should be a part of that, not just the colour of the cheap paper box it's packaged in. The necklace broke less than 3 months later. Apparently they only have a 30 day 'warranty' - that sounds like a legally required return policy to me. I brought into the store but was told I needed an appointment - again disappointing given I was there to complain. But sure, made an appointment - as expected, was told this must have been my fault as this never happens (personally I think a premium priced silver necklace should last more than 3 months). There is no signs of any stretch to the links (acknowledged by the sales assistant). They wanted £90 to fix it. I asked if this was a frequent issue - apparently not, and they never have any complaints. The other reviews here would suggest that is not true - maybe they should check online.

I bought a bracelet in June 2024. In February 2026 my bracelet fell off my wrist in to the sleeve of my sweater. I contacted customer service as it was bought online. I had to pay to return it. The after service is absolutely appalling, I called many times chasing up my bracelet repair. Eventually after several weeks and at a cost of £90 I received my bracelet back. A few weeks later and the same thing has happened again. To say I am disappointed is an understatement. These pieces apparently have a lifetime guarantee, are suitable for daily wear. They are clearly not as described, under the sake of goods acts not fit for purpose.

Tiffany store at Selfridges is the most unprofessional and rude staff and manager of store would not let me sit to view product which I wanted to buy beside I had walking stick. I had to go to Cartier and buy there

recently purchased a bracelet from Tiffany's and had such a wonderful experience. We were looked after by Daanya, who was absolutely fantastic from start to finish.
She was warm, welcoming, and incredibly attentive, making the whole experience feel really special. We were offered lovely coffee and delicious chocolates after browsing, which was such a thoughtful touch. Nothing felt rushed, and Daanya's knowledge and genuine kindness made choosing the bracelet even more enjoyable.
Truly outstanding customer service - thank you for making it such a memorable visit.
We'll definitely be back!

We recently visited the Tiffany & Co. store at Westfield Shepherd’s Bush to view engagement rings and left feeling extremely disappointed.

We were shown a very limited selection of engagement rings (including only a few styles such as the Tiffany Setting) and were not guided through the differences between them. Rather than being supported in understanding cut, carat weight, and design variations, we were expected to already know exactly what we were looking for — which was precisely why we visited the store in the first place: to receive expert guidance on such an important purchase.

The salesperson appeared reluctant to allow us to handle or closely inspect the rings. We felt uncomfortable asking to view pieces in more detail, which is not how a customer should feel when considering a significant and emotional purchase. The overall atmosphere felt guarded and subtly judgmental.

We were also told we would receive details of the ring we expressed interest in later that day. We heard nothing for four days, and then unexpectedly received an appointment notification for the following day — an appointment that had only been discussed in principle and never formally agreed.

Overall, the experience did not meet expectations in terms of service, communication, or customer care.

I have purchased a number of items over the recent years and each purchase I made I was told that I can return any of the items for free of charge cleaning. I attended today to have three items cleaned and was told that there is now a £25 charge for cleaning. No notice of this change in policy and the items after cleaning don’t look much different to before cleaning. Very disappointed Tiffany each purchase made previously has been a memorable experience this time has honestly left a sour taste in my mouth. I suggest when introducing such policies you do send out a communication advising if these policies not when a customer attends the store that they are advised of this.

Terrible. For such a high end company their customer service is some of the worst I’ve ever experienced.

They can’t even be bothered to even hire staff who can spell and complete a grammatically correct sentence. Not to mention how rude they can be. Sorry do you not want my money?

Honestly thought this brand was better than this definitely my first and last time ever buying or recommending this brand.

Really unsure how you have such a name for yourself. Your website also states several pieces of jewellery are in stock, allows you to add to basket then when finalising check out says you cannot as item not in stock. Very bizarre.

So yes overall, would strongly recommend you to spend your money elsewhere. Would give 0 out of 5 if possible.

I brought my bracelet for a repair at 25 Old Bond Street London branch just before Christmas and, at the collection, have been given another silver one which wasn’t mine. Bracelet and weigh were completely different.
Mine was purchased in 2017 and also the manager, Vivianne Heath, confirmed that the “Return to Tiffany heart bracelet “ has a new lighter version compared to the old one.
They are in the process to check the cameras but have the feeling that I won’t see my bracelet anymore.
It has gone missing now and they are trying to convincing me my old version is the new cheap version. Which it not.
I am very upset, I don’t want any refund but my bracelet back.
I am going to put a solicitor to sort it out.
Be careful people, this is not a luxury brand, Tiffany is pure rubbish that offers an horrible service.

I would give 0 stars if possible. I bought a pair of pearl stud earrings and, on the second time of wearing them, the pearl stud detached from the stem.
Tiffany & Co. have said I have to send the earrings back, at my cost, for them to assess whether this is due to poor craftsmanship or wear and tear before providing 'options'.
I have seen other negative reviews where people have then faced paying an inspection fee and the choice of either a return of the faulty product (no doubt again at the owner's cost), or paying Tiffany to repair the defective item.
Terrible aftercare from a 'premium brand' selling 'quality' products. I am never going to buy anything from them again.

Bought a bracelet from them, after 10 wears it just broke apart in the middle of a restaurant, i had to collect all the beads on the floor. The links just randomly broke. I am very gentle with it so it wasn't because I caught it on anything. Tiffany's have said they will charge me to have it fixed.

I was also gifted tiffany earrings, the stem broke off one of the earrings and had to be fixed. In addition to this, the earrings have tarnished badly from not being worn regularly.

Tiffany's are not high quality, their products are poor quality and a waste of money. Don't waste your time with them.

Left my watch for repair several weeks ago and cant get through at all. Completely awful. They have had it for almost two months. No one answers the phone, you can't leave a message and it's as if the company has gone bust.

What a dismal organisation.

Broken clasp has been fixed 3 times
My bracelet has a diamond and did have my initials engraved.
All they’ve done is polish the bracelet and do a repair that so far has not lasted 3 weeks
That’s 3 times

I contacted the team as unfortunately when looking on the website they couldn’t deliver to where I live (an island in the UK) I dealt with Rubina who couldn’t have been more helpful, Rubina let me know how I could place an order and within 24 hours my order was processed and shipped. Rubina went above and beyond to help me ensuring I had exactly what I needed, so pleasant to deal with, a real credit to the company.

I emailed to explain that I had received a bracelet as a present and it arrive broken. I tried to have this sent back to Tiffany and co but they wanted a £10 charge to send it as I can’t get to one of their London stores. They then also wanted a consultation fee and a repair charge of £70 which I wouldn’t be reimbursed for eventhough the item arrived broken. I emailed a thread of about 7 emails to and from them. I was struck with horrendously rude and confusing emails from the team that weren’t helpful at all. They also wanted a £10 delivery fee on top. I am appalled by the lack of care that I received. I have now gone to an independent jewelers who have fixed it for £15 and within a week. I will never be buying from Tiffany and Co again. Their customer service is shocking and confusing. I expected so much more from a company that are highly expensive and pride themselves on quality. DO NOT BUY FROM HERE.

Controversial but I had a very good experience of Tiffany.co.uk. I wanted an item that was out of stock so listed to be notified when it was back, I had a call in a couple of days to say that they had one in their Paris store and would ship it over to me if I wanted? It wasn't next day delivery but as it had been out of stock that didn't bother me, however I still had it in around 3 to 4 days. I was mighty impressed at Tiffany taking the time to source it and call me, I still had free delivery too...they went way and above what I would have expected from anyone, I was very pleased to receive my little blue box all the way from Paris, where ironically I had been only a few weeks before.