Timberulove LTD Avis 

115
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Just want to say big Thank you for Timberulove to sorting out order in no time. We been letting down with our previous supplier - after long search and lots of phone calls we come across Timberulo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We selected Timberulove after a neighbour had bought very nice looking larch boarding from them. We wanted something different and Timberulove were helpful providing samples. Delivery was fine (mana... Voir plus

Noté 5 sur 5 étoiles

Honesty + Actions versus Words is the main moto of the company. I usually don't leave reviews but I believe that some good and right actions require mentioning: I had a small order so the flat d... Voir plus

Noté 4 sur 5 étoiles

Ordered some siberian Larch rainscreen. Delivery was slightly delayed due to current demand, but that was almost expected. There were a small number of boards delivered that were sub standard qualit... Voir plus

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4,7

Excellent

TrustScore 4.5 sur 5

115 avis

5 étoiles
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4,7

Tous les avis

(115)

2 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Brilliant product and great customer…

Brilliant product and great customer service. What else could you ask for!

16 novembre 2023
Avis spontané
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Réponse de Timberulove LTD

Hi Lee
Thank you for your taking time to leave a review for us - it means everything to us.

Noté 1 sur 5 étoiles

Be very wary of reviews

Be very wary of reviews. I ordered their Siberian larch "A Grade" shadow gap, as the Timberulove reviews were good. The delivery was prompt but looked way way more knotty than A grade I'd had from another supplier. I should have inspected as it was unloaded. Stupid me. When we began work I realised we'd been sent dross which became more clear as it progressed. Split edges, knots with through holes, furry, rotted patches. There were 4 different groove patterns on the rear. Bird feathers and droppings were compressed between the boards. This stained and required sanding out. Mildew on some needed sanding. There was 5mm variation in some board widths. No long shadow tongue on some boards, just standard. I have a router and could rectify this. Shadow gap tongues 20mm at one end of the board tapering down to 10 at the other. Router again. Did I complain? No. Not much point as they must know what they sent. This was just the garage entrance anyway.
I had ordered extra PLUS they had sent 4m lengths instead of the 3m I ordered. Now I know why. I figured with all the extra there would be enough to finish. Barely. Half way through I had to change the pattern to allow for smaller lengths. Ironically this enhanced the aesthetics. The job got done with no decent wood left over. It took an extra day with all the mixing matching, rectification. I still had to add wood filler to some through holes.
If you can, go to their premises and select what you need. Inspect immediately what they deliver very carefully. I am 200 miles from them so perfect to unload this stuff. I hope this helps someone.

23 novembre 2023
Avis spontané
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Réponse de Timberulove LTD

Hi Patrick
Thank you for your review - every review is very important to us and we take all comments on board.
We are very disappointed as cladding boards don't match like other suppliers. If we talk about the grooves on the back side this is normal for all types of cladding to have that - there is compensation grooves to spot timber capping.
Width variation is very unusual as timber boards have been machined at the same time over 500 length per pack and we haven't got any complaints from our customers. Yes, longer lengths can be dispatched if exact lengths run out of stock to make sure our customers receive orders on time as promised without any extra charge to make sure no delays on customer projects and can be finished in top quality like yours.
If you give us a call or send us an email before installation we can arrange return - refund or replacement in next 1-2 working days without any extra charge.
We are really pleased your project finished in high spec and if you need any help for your next project don't hesitate to contact us.
Kind Regards
Timberulove

Noté 5 sur 5 étoiles

Timberulove a Supplier to Use

Timberulove are very competitively priced and the product is top quality. Their customer service is excellent even to the point where they supplied a replacement item when I had made the error in ordering. I would highly recommend this company.

2 octobre 2023
Avis spontané
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Réponse de Timberulove LTD

Hi Stephen
Thank you for your review. It means a lot to us.
Hope your project goes well and see again soon

Noté 5 sur 5 étoiles

The guys here are super helpful

The guys here are super helpful - the product is amazing - the man who fitted the charred cladding said it was extremely high quality and was very reasonably priced - I would definitely recommend them and delivery was on time.

11 septembre 2023
Avis spontané
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Réponse de Timberulove LTD

Hi Lee
Thanks it means a lot to us

Noté 5 sur 5 étoiles

I Have used Timberulove many times…

I Have used Timberulove many times before and never had any issues, The team from start to finish are always on hand to help with any information or query i have.

I will always recommend to anyone to us Timberulove for there timber needs.

The quality of the timber is always as it should be with no issues, they always do there best to have timber delivery as soon as they can even when on a tight schedule.

If you need quality and reliability look no further.

Thank you again Timberulove and there team.

18 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Ordered Douglas Fir for cladding a…

Ordered Douglas Fir for cladding a shed, shiplap, and battens for dressing an old fence. Looks tip top! Delivery a day before due. Left on drive way, secured with ties and waterproofing. Everything as ordered. Would recommend.

9 août 2023
Avis spontané
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Réponse de Timberulove LTD

Hi
Thank you for your review.
Hope to see you soon again
Regards Timberulove

Noté 5 sur 5 étoiles

Oak Timber

Arrived quicker than expected. Oak timber as described - excellent price.
Thanks 🙏

11 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Order what I was told was the right oak…

Order what I was told was the right oak timber for internal cladding. Out of 60 pieces only 50% where acceptable for high end joinery work.
The oak battens either had black knots, woodworm or were warped or a combination of the above.

I was told a refund would be issued when they collected the items, then this turned into 3 to 4 working days. Nearly 2 weeks later still waiting for a refund. I cannot move the project forward without the refund!

The refund has not been received and the proof send is not adequate.

Also I spoke with a sales advisor via phone a d told them what the project was for and purchased the batten they recommend.

10 août 2023
Avis spontané
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Réponse de Timberulove LTD

Hi Paul
Thanks for the review. We can assure we do take any review very seriously. We sell a thousand Oak battens every week and we couldn't do this without happy customers. Sadly we were unable to meet your expectations but we doubt any timber supplier could.
We agreed return - refund without any argument - You have placed an order 20th July - Delivery completed 28th as you asked for - collection next day without any extra charge or fees even we supply what you pay for. Proof of your refund has been sent as you asked for - refund has been done the same card as you paid for your order.
If you want to achieve high end joinery work you need to buy high end product - not discounted BC Rustic look battens.
Also you place an order online without any recommendations - after our investigation we didn't received any calls or emails from your self before you place an order with us.
We hope your project goes well.
Kind Regards Timberulove

Noté 5 sur 5 étoiles

Very good

No issues at all, very helpful . Timber was very good. Delivery spot on. After service good as well.

22 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent all round

Very helpful staff, the timber arrived swiftly and to the quality described in the description. As a carpenter i will definitely be using them again.

15 mai 2023
Avis spontané
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Réponse de Timberulove LTD

Hi All
Thank you for taking time to send us a review and hope to see you again.

Noté 5 sur 5 étoiles

Thanks for Timberulove.

Thanks for Timberulove.
Place an order for BC Grade timber and cladding arrive better quality than previous supplier for A Grade.
Very pleased - recommend for all.

21 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Nice timber and great aftercare

We selected Timberulove after a neighbour had bought very nice looking larch boarding from them. We wanted something different and Timberulove were helpful providing samples. Delivery was fine (managing to navigate the complexity of our low traffic neighbourhood access challenges!) with delivery guy helping out unloading. When fixed one of the boards had a noticeably lighter finish - Timberulove sent a small bottle of oil for free which fixed this completely. Very helpful service, would use you again

Many thanks James and the team.

19 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

Recent purchase

Recently purchased from timberulove, would definitely recommend them. Good communication and delivery of a large order was swift.

1 juillet 2022
Avis spontané
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Réponse de Timberulove LTD

Hi.
Thank you for your review.
Hope to see you again soon.
Regards Timberulove

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