Timberwise Avis 

Timberwise were contracted by our insurance company to undertake repairs to the Solum of our property. Communication prior to arrival was first class with Chris stepping us through all proposed works via the telephone. Simon was then assigned to complete the works, we found him to be very polite and courteous and worked tirelessly whilst on site. He completed all works to a very high standard whilst taking every effort to ensure the rest of the house was unaffected by the works. Upon completion he then stepped us through all elements of the repair with images provided to demonstrate the work that was done. We cannot thank him again for the professionalism demonstrated whilst at our home. My wife and I would not hesitate to recommend Timberwise.

I received tremendous support from Forrest Hamilton at Timberwise Scotland, who had the patience of a saint answering an endless stream of annoying questions from the insurance company. The insurance claim approval process dragged out for nearly a year, and Forrest kept dealing with it with a great attitude.

When it came to the main work, which was horrifically messy and dusty, Ricky did a great job protecting our flat and minimising dust migration.

Finally, Jordan came to finish off the job (after plastering and cornice reinstatement by others) with some joinery work, which was top notch. Super friendly guy to boot!

Laura Ross, who coordinated the works, was also very friendly and helpful.

Overall, it went very smoothly with Timberwise, and I'd happily use them again (although I hope I won't have the need to!)

The Timberwise technician that visited our house was Chris Ricketts. Chris was with us 7 days in total. Each day Chris was prompt, courteous, worked extremely hard during some very hot weather and left the house clean and tidy at the end of every day. His work was exemplary and we are very pleased with the finish of the treated walls. If you are using Timberwise in the South East be sure to ask for Chris!

We’d had bad experience of a previous timber company who changed us for a non report and wouldn’t answer our complaints so we were cautious when Keith arrived to check our woodworm issue. Keith the surveyor was courteous and professional. He said that the problem was not active and didn’t try to talk us into any expensive (and unnecessary) treatment. This was professional and impartial advice with no upselling and I’d be happy to recommend Timberwise to anyone.

Absolutely superb service from the whole Timberwise team from start to finish. Special mention to Kevin who was neat and tidy, super friendly and the finish of the work completed was second to none.
Highly recommend

We have just had some damp proofing carried out and the service was so professional, tidy and efficient. Thank you for all those that worked on this project. Special thanks to Adrian, Kevan and Justin.

We've just purchased an old cottage and we found out that two of the wooden window lintels were rotted. Tim came around to take a look and provided excellent advice and a plan of action. Matt and Matty then came in to replace the lintels and carry out preventative woodworm treatment of the whole cottage. They did an absolutely sterling job - professional, precise and exactly what we were looking for. Great team and would highly recommend Timberwise!

Timberwise were fantastic from start to finish. Nick who fitted all new joists, floorboards and installed 10 subfloor vents to our property was highly professional, efficient and meticulous in all work carried out. Timberwise and Nick were also extremely helpful with all my questions and jobs were booked in quickly ensuring all work was completed promptly.

Keith the surveyor came today regarding a damp issue in my garage. He thoroughly examined the area of concern both internally and externally and fully explained the issue recommending what needed to be done externally first and to then give a period of time for the area to dry out and if I then continued to have problems to contact Timberwise again for remedial works. I absolutely highly recommend Keith and Timberwise because good honest advice was given. Thank you so much because I am a single female pensioner and Keith has put my mind at rest.

Chris Walker, the surveyor was in my view excellent. He was knowledgeable, highly experienced, professional and gave us clear, intelligent advice on our property. We would certainly contact him in the future if we need any advice.

I sought a few surveys and quotes after discovery of a dry rot outbreak in my kitchen. Right from the off Lewis my surveyor in Leeds put me at ease. His knowledge experience and helpful advice, along with the company's longevity, 20 year guarantee, good T&Cs and dry rot expertise made it an easy choice. Lewis made a very stressful situation feel manageable. The workmen Mark and James were reliable and prompt and worked efficiently with professionalism. Also great comms with the planning team who shuffled work around to prioritise my job because I was so worried about it - wow! Overall an excellent experience with Timberwise in a difficult situation. I cannot recommend them enough. The price overall was affordable with the proposal they put together. Very happy.

Rodney, the surveyor, was very thorough and showed us anything that was to be addressed. Also helpful with questions afterwards. Ashley was very efficient and understanding when booking in the woodworm treatment. And top marks to Graham , who carried out the treatment, punctual and completed the job to a high standard, exaining all that was to be done. Took pride in his work. Would recommend.

Well what can I say other than don’t doubt this company.

Keith the managing surveyor from Timberwise Yeovil branch came to see me with a view to installing the osmosis system (or anything he suggested would be a solution.)
Fair to mention at this point I’d done several works that in my view had not worked. Spent a fortune on these so-called solutions from other trades people none solving the issue. All had no post work support.
Convinced my self I was sat on a river with no solution.

I heard about the osmosis system so found Timberwise.
He arrived on time and was a really nice person to boot. He listened carefully, not like something other trades had done, then asked if he could take readings of the walls.
He took damp readings in a number of places.
Imagine my shock when time after time the readings said no damp at all. I’d shown him the worst too.

Bless him he took time to explain my issue was salt and as my old walls were quite thick they needed time to stabilise. All I needed was patience.

He could have just sold me the system but he did not.

He put me first. He also suggested a remedy for a small wall that I had not done anything with in the short time I have been here. Again I just need time before that’s done.

So my experience of Kieth from Yeovil Timberwise is he is amazing. Timberwise are lucky to have him and def don’t pay him enough. I can’t speak for other employees but Kieth should do the training if they are not following his lead.

Yes the company did not make a sale on this occasion, but I will use them for that wall and any future work.
Also
My neighbour asked how the appointment had gone as she has a really bad damp issue so I gave her his details and she’s going to get in touch, it’s a lot bigger job hers.
Rather proves the point that goodwill generates business, I def won’t recommend the previous builders who I actually paid. However Kieth I would not hesitate to and who did not charge me a penny.

His knowledge is truly amazing, and nice to boot.

Thank you so very much to him, finally a company that values your business and is honest
There are some around taken me 4years but bingo.

Timberwise Exeter (Adam), was extremely professional and knowledgable, explaining the root cause of my problems and potential solutions in a very simple manner. It’s refreshing to find a company that doesn’t just go for the ‘hard sell’.

Matt and Matty were both excellent. They explained everything, completed the work on time and to a great standard and were both polite and knowledgeable. Would highly recommend both

Martin Wilkinson of Timber Wise gave me some excellent advice about historic damp problems in my flat and how to stop them recurring in the future. I would thoroughly recommend him.

Do not recomend this company.

Found them online advertising a free survey to identify issues within my living room.

A surveyor came out two hours earlier than planned and I was about to go into a meeting so after a less than a 10 minute quick discussion the surveyor arranged a date and time the following week to come back out.
This included looking under the floorboards that I had lifted to see the subfloor no charge mentioned and part of a basic job of recommendations for works.

Considerations were made about a calcium test and a subfloor fan for 1000.

We agreed a date and time to come back and undertake an actual investigation/discussion of the issues so I could make am informed decision.

Rushing home and waiting for three hours, no call and no email advising why the surveyor had not arrived or contacted. The issue could be as simple as cold bridging causing dot and damp marks however who knows as this conversation never took place.

Several emails back and forth I was told no follow up appointment had been made but I could pay almost £300 for a calcium test to rule out condensation issues, a recommended cost without a proper discussion or survey......

This is without a thorough conversation/assessment or a follow up visit having had taken place as planned. Nor any feedback provided prior to my contacting the area manager.

The amount of false promises, unreliability and poor communication in this industry is bizzare, no communication and waiting around for "professionals " is exhausting.

Can't say enough good things about the service I have recieved, very efficient and I had a quote within days to amend my issue

Very good aftercare and quick attention when needed. Great service all round.

Very poor service. Had to chase up report numerous times. Finally got hold of report and it was obviously a generic, cut and paste job. Report states "no urgent" work needed - had a another company do a survey and was given a comprehensive report within 48 hours with itemised jobs and costings. Essentially paid £300 for a fancy looking report with no substance. Definitely will not be using the service again.

Sent an email to say how bad service was and was given a very poor response.