Timberwise Avis 

Fantastic service from Timberwise for the work dry rot work they did on my parent’s house. Communication was swift and detailed every step of the way. Contractors were always on time, professional, courteous and explained every job in detail.
I can’t thank Timberwise enough for a stress free process!

Since moving house 18 months ago we have experienced occasional musty smells in one room. Having had a great experience with Timberwise in a previous house we again turned to them. Forrest Hamilton came out within days and surveyed the situation (for free) and on this occasion it was something simple we could sort ourselves. If we have any issues in future we will definitely turn to Timberwise.

I was very inconveniently required by my mortgage provider to have a Damp & Timber Survey carried out on the property that intend buying before they would release the funds. Initially I was very concerned that any survey company would have an absolute field day with unnecessary recommendations. I was very tempted to go with an independent surveyor as they don’t actually carry out any works recommended so have no irons in the fire and not trying to look for work.
The one independent surveyor that I found who was available was from out of the area and very pricey. After some consideration and trepidation I decided to go with the much more reasonably priced Timberwise and just see where the chips may fall. Well it turns out that I had no reason to worry at all. Right from the beginning I was helped by Luke Stevenson who was absolutely brilliant and even found me an earlier date. He answered all my emails and was forthright with all information. The surveyor who was assigned to carry out the survey was equally brilliant. His name is Marc Manton and he did an amazing job. I asked if he could telephone me once he had completed the survey if possible to give me a brief summary of his findings. Well he did telephone me the same afternoon and gave me a very detailed and concise verbal report which gave me much peace of mind until I received the very detailed written report a few day’s later.
Anyway, it turns out I had no need to worry. They did find a few concerns but all were relevant as I identified them myself when viewing the property. All I can say is that I am most impressed with their honesty and wouldn’t hesitate to recommend them to anyone. A very satisfying experience indeed. Well done Timberwise. I thank you.

Excellent communication, friendly and efficient service. The team at Timberwise were brilliant, working in a dark, damp cellar, going above and beyond the call of duty ! Thanks for a great job.

Tim the surveyor, was helpful in confirming that we had a woodworm problem, made suggestions about the best way of dealing with it and followed this up with a detailed report and quote.
Matt, the technician showed up on time, was friendly and helpful and did a good job spraying our wooden floor with the woodworm treatment. I also had a very good experience dealing with Anouska in the office, so overall I'm very happy with the Timberwise service.

Had damp and wood treatment a couple of years ago. Found more issues with damp after forever they came back and addressed, no arguments or trying to get out of it so we can't complain with that. Not ideal having to redo but it's done. The tradesmen carrying out the work were great, very professional. Messy job but they left it tidy. Would use again and highly recommend.

Ashley arrived exactly on time and surveyed our loft. To our relief he confirmed that there was no active woodworm. There was no attempt to sell unnecessary work. It was a pleasure to meet him and we recommend him without reservation.

They need to teach their drivers to drive with care.
This morning 28.3.24 the driver of the van HJ71 ZZP in Bristol cut me up to the extent that I nearly crashed into a wall with my baby in the car, I had to slam the breaks on and pressed my horn, he then proceeded to take a sudden turn making me break again, continuing to laugh...

Recently had a survey and damp-proofing/re-plastering work done. Their customer services, especially Karolyn were an absolute credit to them.

Unfortunately, the work they/their sub-contractors carried out was not of a great standard, especially considering the hefty price tag. To be fair they did send an operative out to remedy some of the issues, though even after this subsequent decorators and carpenters who finished the work were surprised at the poor quality of the plastering work.

On top of this, the property was left filthy after the work had been carried out (entire floor covered in dust,dirt and footprints), and the original surveyor that I was directed to talk to about it essentially implied I was lying as they had pictures showing the contractors had mopped the floor (wetting the floor doesn't = clean).

Very little information or support was offered pre/post work, for example the plaster was still wet 3 weeks after the work was completed, which was not communicated to me even though it impacted when a new tenant could move into the property.

Overall they're not a dishonest company, it's mostly just a disconnect between them and the third parties that actually carry out the work, though I do think my money would've been better spent elsewhere.

Had a inspection by Carla Gonen (Cheshire branch) for potential woodworm in exposed timbers. Really helpful visit, had a good look around and gave sensible and reassuring advice, so I know what to watch out for and next steps if the worst happens. I'm glad I waited a little to have Timberwise out.

We recently purchased an old property which needed both woodworm treatment and significant external timber replacement. Our experience with the team at Timberwise has been first class - from the initial survey and Q&A undertaken by Marc Manton, to the contract and booking in process with Phil Pawley to the work undertaken by Aiden (Master Joiner) and Jack (Apprentice) in the most awful weather and ground conditions .. the team have been kind, helpful and professional. The final result is just amazing and there's no doubting their skill and craftsmanship. We will use Timberwise again and again to maintain our lovely old home.

The Surveyor Keith Defoe from Timberwise comes highly recommended
Keith was very professional in diagnosing the water penetration in our building ,with precise & clear instructions on how to tackle the issues

Matthew at Timberwise has been really helpful recently providing us with valuable advice free of charge following receipt of a house survey and not understanding how to tackle potential lateral penetration damp issue. His advice saved us an unnecessary expense on conducting a test which was not beneficial but providing a practical solution to our issue. I would definitely recommend others using Timberwise.

Timberwise we’re exceptionally helpful to us. Great customer service and provided some really useful advice about what was most appropriate to our propriety. They provided an assessment free of charge. I would highly recommend to others.

I contacted Timberwise as a friend had used them and said they had provided an excellent service. I had noted that an initial survey to inspect my flooring for woodworm, would be free of charge. Forrest and Barry from the Edinburgh office visited my property twice. They were punctual, friendly and easy to talk to. They carried out a thorough inspection of my flooring and were very professional at all times. I would absolutely use Timberwise again and highly recommend their services.

Liam & Mark (Glasgow) have been great extremely hard working professional polite informative clean & tidy & very respectful of our home. Sharon & Laura from office always contactable & helpful re time scales & organising. Stuart surveyor been most helpful. Thank you to all.

We used Timberwise for peace of mind to check timbers and potential damp around the chimney. Forrest Hamilton came out from the Edinburgh office and did a thorough inspection. He inspected the chimney / ceilings, went up the loft and inspected there taking photographs so my mum was able to see everything. From a ladder outside he was able to inspect flashings etc. then sat with mum and put her mind at ease, showing photos and explaining the moisture readings showed there was no cause for concern. In addition to this he advised on work that was needed by a roofer going forward. I was really impressed and grateful for his time and would have no hesitation on calling on Timberwise in the future.

Would not recommend this company. The surveyor told us one areas of damp was coming from outside but didn't know where from and didn't have any ladders to inspect or diagnose the issue. We are still no clearer on why we are getting damp. We paid upfront for this service and have been very disappointed and still don't have a report.

We are disappointed with the report given. We are still not aware of what the problem was. The report even stated that a full inspection wasn't done on the outside and roof. It is not the service or outcome we expected.

Forrest Hamilton from the Edinburgh Depot arrived at my house and gave an excellent survey and report as to how to deal with my loft condensation and mould problems in my house.