Timpson Avis 

My wife paid £15.95 for a simple change of a £3 Swatch battery in a North Bristol shopping centre. She was advised to perhaps change the (old) watch if the problem continued: a classic “managing expectations” strategy.In the event the watch promptly lost time overnight. Investigating, the battery compartment was dirty and had not been cleaned. The battery was not taken from a fresh packet even if it was unused.Went to the branch and was refused any kind of refund or apology. It was explained to me that the (exorbitant) price was because it was a “service”. What kind of service leaves a watch losing time with a wholly unprofessional battery change? Bought a new battery elsewhere, spent 5 mins cleaning the compartment and replacing Timpson’s battery. No further watch issues though total cost now exceeds £30. Conclusions: a) unprofessional work by the branch manager b) no concept whatsoever of Customer Service by the colleague I spoke to. Lord Timpson, the good Socialist that he is, might want to ditch the ermine, roll up his sleeves and ensure his brand understands that it is not acceptable to provide substandard and ripoff service to those who (used to) trust a name.

2 keys now that have been cut by Timpson and they have bent and broken in the locks. No strength, really disappointed with the quality of their keys and its cost me a lot to get back in!

Harrison was so helpful polite and professional really helped me in the waltham abbey branch

This review is for Timpson Maldon Tesco. I took my shoes in for a new sole and quarter tipped heel on a Monday to be collected on Friday, I needed them for work on Friday night. The guy I spoke to on collection informed me that he could not locate the heels and gave me the impression that he couldn’t care less. The sole that he stuck on were coming off as they hadn’t been stuck on properly. I took the shoes to Timpson at Maldon Morrisson the guy in there could not have been more helpful and did the heels while I waited. Be careful were you get your shoes done def would not recommend Timpson at Maldon Tescos

I took a laptop/handbag in to be repaired - a small amount of stitching was needed on the strap.

The bag was bought in Greece (I live there) and was excellent quality thick leather. It cost me 140€ 12 months ago and was the kind of bag that will last for years. I use it twice a year when I travel to the UK as it fits my laptop.

When I went to collect it 2 days later, not only was the stitching substandard (crooked and white thread instead of brown) but there was a huge streak of glue down the front.
I was asked to leave it for 2 more days - I couldn't as I was travelling to London that day, and heading straight back to Greece after. I asked what they would do if they had it a further 2 days and was told they would use 'Solaway' on it. I asked if they had some in store - which they did - and then whether I could take some with me to do it myself - as its highly flammable they said no.

I asked if they would use Solaway on it now - they tried, it didn't work. It was then suggested that I could use the line to incorporate a 'design' on the front. I was shocked! Then I was advised to contact customer services.

6 days of to-ing and fro-ing with their customer service dept, to eventually be told they dont replace 'new for old' and would give me £75. They wish to retain the bag for 'training purposes' - no problem as its now useless to me, but the hassle of trying to deal with this whilst in London on a work conference and arrange with a friend in the north to take the bag back has been stressful. That was then added to as I am now at the airport STILL trying to resolve this, whilst my friend is stood talking to the Area Manager in Burnley Timpsons!

I am insulted with what is a wholly unacceptable situation, in many ways.

Long overdue review. A while back I had decided to use their services of photo printing. After a couple weeks since handing the film negatives in store to a member of staff, not being given updates or much information on my order, I decided to call customer care as I felt the college who served me seemed uninterested in helping me. After having spoken on the phone and emailing customer care, I was informed that the photo negatives (my order) never left the store. So if my negatives never left the store and are neither inside the store, that only leaves me to think that they had been disposed of. I was eventually reimbursed for missing items and given £50 and store tokens as an apology however, I would of preferred to of had just received my photos that I paid for. I'm writing this review to inform people of my experience and to recommend going to snappy snaps or to even take a chance on any other branch regarding photo printing. Whilst I was lucky enough to of had found a few of the photos that were lost as negatives and had been already printed out, stored in old albums during the time of moving house, they still lost 4/7 photos including the original negative strips and I highly suggest you don't take that risk.

The man working at the westcroft store in Milton Keynes is absolutely brilliant. He’s such a nice guy and is just so helpful. Couldn’t ask for a nicer person to talk to and to help with anything. Big him up! (Can’t remember the exact date I went but he is the tall man!)

Had my Oris automatic watch fixed and serviced by Timpsons. Excellent service, reasonable cost and returned in great condition, pressure tested and keeping excellent time. Would reccomend to anyone looking to have a watch fixed or serviced. Helpful staff at the local branch and good communication from workshop it was sent to.

Bloke at "PHOTOS" TIMPSON in pool Camborne was Awesome!
Could not have been more helpful. Please pass on my compliments and gratitude

I took my watch to Princess Park Sutton Coldfield Timpsons kiosk to have my Longines watch battery changed on 24.06.2026. .I was asked to come back in 20 minutes as their were a couple of other customers at the same time as myself. I picked up my watch and on arriving home a few minutes away I noticed it wasn’t working.
I called the kiosk a few times no answer. When I got through, I explained that my watch wasn’t working. I was told it was broken & he asked me to bring my watch back and needed a service. He assured me that it would work afterwards & quoted £260 plus vat…Maybe a bit less depending on what type it was. This concerned me. If he had changed the battery earlier he would have known the inside mechanism of my watch.Also why did he not tell me the battery change did not work?
i decided to get a second opinion the next day. I learned that the battery in my watch had not been changed & there was nothing wrong with it. It is now working perfectly.
I contacted Timpsons customer services to tell them what had happened and I was told by Vicky that he needed further training.
The watch specialist that I took my watch to told me that the battery they took out was dead. He hadn’t even opened my watch. It’s disgraceful.
If I had not seeked a second opinion I wouldn’t have been any the wiser. Yes my watch is old but it is not broken. All it needed was anew battery. Be careful.

Had three keys cut at Linwood branch about 6 weeks ago. All three keys have started to rust. When I complained I was told it must be my fault if the keys are rusting and that I shouldn't use them as particles of dust can damage the lock. Utter crap.

I can't recommend Dani at Timpson in Shepton Mallet highly enough. From the moment I walked in, he was welcoming, knowledgeable, and genuinely happy to help. I needed a replacement key and fob for my car. He made sure I get what I need. His attention to detail and commitment to getting the job done right really stood out.

The key works perfectly. It's rare to come across someone who combines professionalism with such friendly customer service.

A real credit to Timpson. If you need a replacement key or any of the services they offer, ask for Dani, you won't be disappointed. Highly recommended!

I used their key-cutting kiosk located inside B&Q Norwich North and it went well. It took a little longer than other kiosks I've used, but was fine.

Avoid them and do prefer locksmiths! Booked a lock change 10 days in advance and they kept postponing the appointment, because there was "too much traffic" one day, and the next day their car broke down and so on...

I went to go in to the Biddulph branch this morning and have been back multiple time, the shop is closed. I walk in to town to go and put my Irish lottery on in the bookmakers and the guy who works at timpsons Ant is sat playing the gaming machines in the bookies asked him when he was going back he said he wasn’t sure. I will take my business elsewhere

Went in to the Witney branch in Sainsbury’s, for two battery changes for two watches. I also asked for a couple of links to be taken out of my Armani watch as well as the battery change.

Well, I am sad to say that I left the store with one watch as the “technician” behind the counter had, in his owns words, “obliterated” the watch strap. He made an assumption that the strap was made of steel and not ceramic, and used a more high powered tool, absolutely trashing the strap. The fact that these people make assumptions over products and property, when they claim to be professionals concerns me.

To give some shroud of credit, they made every attempt to find a replacement strap. However, the watch has been discontinued and finding a genuine was a challenge.

It has been now left for me to make a claim and be “paid out” of the watch. I made the claim a month ago and still have not heard anything. Thankfully I have taken the watch back as it was a 21st present from my parents. So to leave it with them was not an option.

Safe to say I will not be using their services again, despite paying for lifetime battery replacements. Would have given 1 star had they not tried to replace the strap first. Even then it was someone else trying to clean up the mess. More training needed or at least higher staff with some knowledge around watches.

Unless you want your watches destroyed and never wear them again. Go somewhere else, I am beyond devastated.

Once again, Chris came to the rescue on my daughter's cadet shoes. He stripped the polish off and started again. He also gave her some polishing tips and offered her a tutorial when she is next there. Chris is very kind and helpful. I would definitely recommend.

What can I say about Graham in the Naas store. He is absolutely incredible and can mend just about anything. On top of that, he was able to facilitate me twice on the spot. No wait time. He is so wonderfully nice and accommodating. Thank you so much Graham.

I visited Timpsons at Tesco TrentVale Newcastle under Lyme today, 20th June
Lee who assisted me could not have been more helpful! I just needed soles of favourite sandals glued at the front, he did that for me explaining that I should wait 30 mins before pressing together which I did. Great result 👏 Thank you Lee.
He also said he would not take money foe the small task. However, it meant a lot to me.

Outstanding. Noel came to my address in Manchester at pretty short notice, after I finally managed to evict my ex-partner.

Noel was friendly, warm, polite, incredibly efficient and he helped me test out the new locks before he left. After an immensely stressful day, with a lot of upset, he was a delight to speak with.

Thank you so much for being so kind and patient Noel. You gave me back my security and for that I can’t thank you enough.

Job Number: 947110