Titan Fitness Avis 

I’ve spent close to $2,000 at Titan Fitness over time, so I put my rack and barbell setup into one large order to avoid dealing with multiple shipments. It arrived on a single pallet, and when I unpacked it I found a pair of 35 lb bumper plates missing from the 230 lb Economy Bumper Plate set I paid for. I reported it that same evening and sent photos of everything I received.

What followed took about a week. Customer service first told me the carrier had marked everything delivered, even though I’d pointed out that the pallet showed no signs of tampering. They then offered a “one-time courtesy replacement,” but I would have to pay around $35 in shipping for an item I had already bought. I asked for the carrier scan history, confirmation of how the order shipped, and the packing slip or pick record showing the plates were packed. What I got were screenshots, and they didn’t match what I received. They listed items I never got and left out others that I did.

I told them repeatedly that I had no duplicates and no boxes left, since everything was already assembled. They still asked for photos of SKU labels on boxes I’d thrown out. In the end I paid $32.24 in shipping just to get my plates, because I couldn’t complete my squat and deadlift workouts without them. Throughout the exchange, the agent’s main answer was that I had declined optional shipping insurance, which I felt was added at checkout without my choosing it, which is why I declined. Millions of orders ship all over the world all the time without shipping insurance. I was also told my package was “lost in transit,” even though it was delivered intact and the problem was an item missing from the shipment. Either the plates were never packed or they were packed and lost, and neither is the customer’s fault.

A company that took responsibility for its own mistake would have absorbed a $35 shipping charge to keep a repeat customer. The products I did receive are fine, but I won’t be ordering from Titan Fitness again. If you’re buying a large multi-item order, photograph every box as you open it, and expect to fight for anything that goes wrong.

Initial order was easy and as expected. I did receive the wrong item when it arrived, and Titan Fitness quickly responded to my notification and fixed the issue promptly. Great customer service even when something went wrong.

It is difficult to find good customer service now a days, thats why I was so happy I found Titan fitness. I have been dealing with Alex from the Titan team for a few days now, and he has been great tonwork with. He has responded to me with all my needs and been very attentive. I fully recommend Titan Fitness!

I ordered a leg machine from Titan for my mother, I filled in her CC info, but when I hit the pay button, Titan used my Credit Card, which I never knew they had on file, I never allow any company to have any of my banking info on their file, that's insane! (I order a leg machine years ago, they kept all my banking info, so wrong!)

So, how did Titan use my card, when it is required to have the 3 digit security code on the back of the card? They are never supposed to have that info on file, so, just so you know, you buy from Titan, they really seem to not care about your privacy in regards to your Credit Cards or payment information, use them, you risk getting ripped off whenever anyone sees all your Credit Card information at their company, never again will I buy from them. Heed this warning.

The worst customer experience in the industry. It took 9 days to get a response from them. When I finally got a call, they said my ticket kept being pushed to the bottom because I was asking for an update? WTF!!??
The people they have in India barely spoke English and I went round and round with them on the bike console I needed. Finally got in touch with the parts guy, who was an ass, and the part cost more than what Rogue Fitness charges (bike console $175,,,Rogue $145 for a better console). I didn't know that was possible. I will never purchase from Titan again.

Great experience. Great products.
I happily highly recommend Titan Fitness.

Terrible business to deal with. I placed an order on a Sunday night and realized that that accessories I ordered didn’t match the rack I ordered when I received the confirmation email. I immediately sent emails and chats trying to change the order. Their chat system said I can’t make changes to the order so I would have to cancel the entire order. I tried to cancel the order and they told me that I can’t cancel an order that’s already being processed. I tried to get a hold of a supervisor and was told it takes 3 days to escalate a complaint and my order would ship by then. I asked how I could get the right equipment and was told I would have to send the power rack that I ordered back to Titan pay for the shipping myself and then also have to pay for 20% restocking fee then I would have to pay for the new rack then I would have to pay for shipping on top of that. This feels completely criminal to me. I contacted them within 30 seconds after placing my order. You can read any of the other reviews. It seems like there is no customer service after you place your order.

First off the Titan X3 rack system looks great and was straight forward to assemble. Very sturdy and robust with free shipping to your door is very hard to beat. I would say for sure get the shipping insurance as I did not get my safety straps and it did show shipped from Titan. I reached out and was afraid this was going to fall in my lap as I was asked a couple of times did you buy the shipping insurance which I did not. In the end less than 48 hours Dawn with customer support took great care and got the straps sent at no charge to fulfil the order. Thank you Titan for a great product and thank you Dawn for the quick and caring customer support.

Ordered the wrong product by accident i called.left a vm tried to cancel before it shipped. Literally called 5 m8n after made the mistake. I have to pay $70 shipping to return and a 20% restocking fee which is $40. Total spent to return $110. Cost of product $199 getting back $89. Buy equipment locally not worth paying all the fees.

nice experience. i lake titan fitness. onli one tink. my other pice is not in stock. but. i’m waiting. thanks. titan EXELENT

She was amazing and helped me every step of the way. Very very nice on the phone and was able to quickly identify and correct the issue. Truly a model for customer service

The Kettlebell was delivered before the anticipated date, was received without any defects or problems. Customer service response quickly, either by chat or phone. The product is very well made, has a easy grip wide handle, and will last for years. I'm very impressed, and definitely recommend!

Super helpful in getting the pull up bar installed

THE ONGOING NIGHTMARE OF POOR CUSTOMER SERVICE FROM TITAN FITNESS! I ON MY FIRST CONVERSATION I WAS TOLD I WOULD BE GIVEN A REFUND ONCE THE RETURNED WAS RECIVED. THEY RECIEVED IT AUG 3RD. THEN A FEW DAYS LATER I CALLED AND ASKED ABOUT MY REFUND AND I WAS TOLD TO CALL THEN BACK AFTER 10 MORE BUSINESS DAYS IF I DIDN'T GET MY REFUND. TODAY IS AUG 12TH AND STILL NO PROMISSED REFUND! THIS IS UNACCEPTABLE TERRIBILE CUSTOMER SERVIVE. I HOPE YOU DON'T HAVE TO GO THREW THIS SAME PROBLEM!

I’ve ordered a bunch of equipment from Titan Fitness over the last several years. Recently, I ordered Twist Lock Pro collars and they shipped me the wrong product. I reached out via their website chat feature and got connected with a real person within minutes. Their service and solution was stellar! Once I sent them a photo of what was shipped and the order number, they immediately shipped me the correct product and said I could keep the other collars too. I’ve enjoyed all my Titan Fitness products. Titan Fitness is high quality and excellent value for the dollar. The competition just can’t compete with their value.

Return policy is a ripoff. 20% restocking fee plus you pay the return shipping.

I ordered a 60lb ez curl bar and decided the next day to change my order to a 50lb bar. Titan never got back to me after 2 emails were sent the next day. The 60lb bar was delivered yesterday. Titan's customer support is poor at best. Make sure you order the correct equipment or you will be stuck with the wrong item. I'll take responsibility for my original order mistake. Their equipment is good but the good ends there.

Fast delivery and quality products the strong man log is awesome addition to my equipment..
Love working out with it..

You guys, I can't believe what a crap-shoot of a company TITAN FITNESS is. Again, we ordered a piece of equipment and they didn't put one of the most important pieces in the box! After 6+weeks, we were given the whole apology email stating that the piece has been shipped. Great! Fantastic!
I received said package and guess what? They put the wrong piece in the mail! They're supposed to know gym equipment. Their own brand even! Are you that clueless or just don't care about your customers and doing the right thing?!? I have contacted a lawyer and have requested names and numbers of the owners.
Wait and see....stayed tuned!