Titan Fitness Avis 

THE ONGOING NIGHTMARE OF POOR CUSTOMER SERVICE FROM TITAN FITNESS! I ON MY FIRST CONVERSATION I WAS TOLD I WOULD BE GIVEN A REFUND ONCE THE RETURNED WAS RECIVED. THEY RECIEVED IT AUG 3RD. THEN A FEW DAYS LATER I CALLED AND ASKED ABOUT MY REFUND AND I WAS TOLD TO CALL THEN BACK AFTER 10 MORE BUSINESS DAYS IF I DIDN'T GET MY REFUND. TODAY IS AUG 12TH AND STILL NO PROMISSED REFUND! THIS IS UNACCEPTABLE TERRIBILE CUSTOMER SERVIVE. I HOPE YOU DON'T HAVE TO GO THREW THIS SAME PROBLEM!

I’ve ordered a bunch of equipment from Titan Fitness over the last several years. Recently, I ordered Twist Lock Pro collars and they shipped me the wrong product. I reached out via their website chat feature and got connected with a real person within minutes. Their service and solution was stellar! Once I sent them a photo of what was shipped and the order number, they immediately shipped me the correct product and said I could keep the other collars too. I’ve enjoyed all my Titan Fitness products. Titan Fitness is high quality and excellent value for the dollar. The competition just can’t compete with their value.

Return policy is a ripoff. 20% restocking fee plus you pay the return shipping.

I ordered a 60lb ez curl bar and decided the next day to change my order to a 50lb bar. Titan never got back to me after 2 emails were sent the next day. The 60lb bar was delivered yesterday. Titan's customer support is poor at best. Make sure you order the correct equipment or you will be stuck with the wrong item. I'll take responsibility for my original order mistake. Their equipment is good but the good ends there.

Fast delivery and quality products the strong man log is awesome addition to my equipment..
Love working out with it..

You guys, I can't believe what a crap-shoot of a company TITAN FITNESS is. Again, we ordered a piece of equipment and they didn't put one of the most important pieces in the box! After 6+weeks, we were given the whole apology email stating that the piece has been shipped. Great! Fantastic!
I received said package and guess what? They put the wrong piece in the mail! They're supposed to know gym equipment. Their own brand even! Are you that clueless or just don't care about your customers and doing the right thing?!? I have contacted a lawyer and have requested names and numbers of the owners.
Wait and see....stayed tuned!

I love the equipment that I have. I feel that the equipment is solid; gives me a good exercise; I make gains and that is what counts.

I had bought competition bumper plates from this company before but this was the first time I worked with one of their reps and all I can say is Alex the rep l worked with gave great customer service! The plates l purchased are 5 star ⭐️⭐️⭐️⭐️⭐️ and the customer service has well! Thank you Alex and Titan Fitness!

I bought a leverage squat machine on sale and the package arrived a short while later- appearing to have already been opened and missing the instruction manual. I found an online manual- which does not match the hardware set that came with my machine. I try anyway and sure enough the manual is asking for screws that do not exist with my hardware pack. There was not a single screw that would fit into the required holes. I call the company and they make me go through loops of sending photos and videos of my issue and they confirm that I got the wrong hardware set. They say they will send a new pack. They send the same exact pack. At this point I got extremely busy at work and got delayed at calling customer service back- so I got stuck with a machine and missing screws to complete the assembly. I ended up needing to buy my own set of screws to finish putting the machine together. Trust me- I tried EVERY screw in the hardware pack and not a single one fit into the required spots. I think they sent me the discontinued model with the current hardware pack. Titan wouldn't let me enter in my own review onto their website so I'm writing it here.

Macy was great at getting a replacement product out to me

Amazing products and fantastic customer service!!!!!

Mr. Salas has done an amazing job, was very professional, answered all my questions, and overall extremely helpful.

I've purchased many items from Titan, big and small: their ham curl/leg extension as well as their hip add/abduction. I have foam pylo boxes and wooden stackable boxes, weight plates, barbells and dumbbells etc. Their quality is top notch. I have yet to be disappointed in their assembly instructions or customer service.

I also buy equipment from Rogue, Bells of Steel, York - so I'm going to whatever supplier has what I need. I find that Titan's stuff has an amazing intersection of quality to price compared to competitors. Just recently I bought a foam pylo box from Rogue. I wanted to buy the Titan version but they were back-ordered (on the plus-side the Titan customer rep was honest with me and told me the re-stock was 6months out...love love the honesty here instead of a run-around) The Rogue version was almost 2x the price, it did NOT have handles on the sides, and the velcro tabs don't secure out of the way like Titan's do. So better design and better price with Titan.

I used the chat service and spoke with Jbille. They had great communication, when they 'step away' to look into something they informed me so I didn't think we lost connection. Quick responses and action; great customer appreciation. Part shipped next day!

Horrible customer service. I called 5 minutes after my order was placed to report an error in the shipping address. Customer service was utterly incompetent, and after a long run around, they claimed they had to submit a request to the warehouse to not ship the order. Two days later, it was shipped anyway.

Titan was a great company to order and work with. Delivery was great and questions were answered quickly about tax exempt, and the entire process was seamless.

Bought from Titan many times,excellent quality at a great price. My all time favorite is my Titan cambered squat bar

terrible customer service; machines hard to put together and they are less than helpful and hard to reach. frustrating company

⭐ 1 Star

As a gym owner and longtime Titan Fitness customer, I never thought I’d be leaving a review like this, but my recent experience has completely changed my opinion of the company.

The issue isn’t necessarily the equipment itself—I’ve purchased quite a bit from Titan over the years, and much of it has served its purpose. The problem is the way Titan handles product updates, compatibility, and customer service.

Titan updated one of their rack systems and discontinued the previous version along with compatible attachments. Unfortunately, there was very little clarity during the purchasing process that the attachments I was ordering would not work with my existing rack. I used the same account and purchase history I’ve always used, and there was no obvious “V2” designation or other clear identifier in the product name that would immediately signal compatibility differences to existing customers.

As a result, I ended up with three attachments totaling less than $130 that are completely unusable. I’ve been trying to resolve this issue since April. During that process, I was initially told that Titan never received my emails. However, after pushing further, a customer service representative was eventually able to locate those same emails and reference them during our conversation.

The explanations I received afterward felt more like excuses than solutions. I was told there were multiple tickets involved and that this somehow prevented a resolution. As someone who understands how ticketing systems work, that explanation raised more concerns about internal management and customer support processes than it answered.

What is most disappointing is that Titan appears willing to lose a longtime customer over a relatively small amount of money rather than simply doing what is right. Companies make product revisions all the time. The difference is that the best companies are transparent about compatibility changes and stand behind their customers when issues arise.

At this point, I would rather spend my money with companies that clearly communicate product compatibility, support their customers after the sale, and respond in a reasonable timeframe when problems occur. Even purchasing used equipment through Facebook Marketplace feels less frustrating than dealing with this situation.

Titan may offer decent equipment, but customer service is what determines whether customers come back. Unfortunately, this experience has ensured that I won’t.

Longtime customer—now a former customer.

I couldn’t be happier with my experience with Titan Fitness!

I recently ordered a large amount of equipment, and everything arrived in perfect condition. The only issue I encountered was that I was missing a small bag of hardware for one of my benches. Considering the size of my order, it was a very minor issue.

I contacted customer service and explained that I had been extremely careful while unpacking and assembling every piece of equipment, so I was confident the hardware had not been misplaced or mixed in with other parts. Meia promptly responded, requested a few photos of the packaging, and immediately opened a case. She had the replacement hardware shipped out the very next day. She even took the time to verify my address to ensure everything would arrive correctly.

I also want to recognize Christen and Jonas. Throughout my various inquiries before and after placing my order, all three representatives—Christen, Jonas, and Meia—were absolutely amazing. Every interaction was friendly, professional, and incredibly responsive.

Before ordering, I was a little hesitant because I had read some reviews claiming that customer service was difficult to reach. That has not been my experience at all. In fact, every time I contacted Titan Fitness, I received a fast response and excellent support.

Thank you, Titan Fitness! I love my equipment and truly appreciate how quickly and professionally your team handled everything. It’s refreshing to work with a company that makes customer service such a priority and doesn’t make resolving a simple issue difficult at all. I will definitely be a returning customer.