Toogoodinternational Avis 

Great service and very helpfull transport planner
Driver was great and helpfull.
Both did a brilliant job.
Thank you.

We ordered a glass fusing kiln manufactured by Kilncare Ltd from the retailer, Warm Glass UK.  We were asked by Warm Glass UK a few days before delivery to confirm delivery date, to ask for details of any site access issues and suggesting that, if delivery access is restricted, that the delivery could be made on a 7.5 tonne truck.  I replied with full details, explaining that larger trucks couldn’t get into our drive, that a 7.5 tonne truck would be ideal, and included a screen grab of a satellite image that I updated to make clear the issues I described. I also suggested, should a smaller vehicle not be available, advanced notification would allow us to take our trailer to the lorry and offload the kiln directly onto it: a reasonable and workable second best.
On the delivery day, Tuesday 2nd Feb, the doorbell rang.  I answered the door to see the Toogood International driver already walking away from the house.  When he saw me open the door, he turned and walked back a little to ask my name. Once I gave it, he pointed at the pallet and said something like “it’s there”, and immediately turned and walked away back to his lorry parked way back down the shared approach to our house. He obviously didn’t want to be engaged in any conversation.
I was quite taken aback and somewhat initially stunned because we were supposed, and expecting, to have been contacted by the driver in advance of arriving to allow us to get ready.  On the pallet there was an unmissable note stating, “Ring 1 hour before delivery”, in bold, red, 1/2-inch letters, with full contact details including my mobile phone number.
Well, the pallet had been dragged onto a section of our natural sandstone patio, close to a small stub wall and left there.  This was on a day when we were expecting rain.
The £3800 kiln was well wrapped, but we were desperate to prevent it from getting wet. 
Because of the ignorance of this driver we then had to set to and try to move the 120kg pallet approximately 20m to the garage across a heavily gravelled driveway. 
I say we, that is my petite wife and me, as we couldn’t ask for help from friends and/or neighbours due to COVID lockdown restrictions. 
Very, very, fortunately I have an engine hoist and a small trailer.  All at a pace due to the weather, we had to move the heavy engine hoist (80kg) to the kiln pallet and then, with great difficulty, lift it onto the trailer. 
Because the kiln was left so close to the wall, we had to gently ease it away with a number of timber off-cuts before lifting could commence.  In the process, I sprained my leg as we were desperate not to damage the sandstone patio - it was extremely awkward to manoeuvre the pallet carefully. Over a week later and I still have some pain from the sprain.
Eventually we positioned the kiln so that it could be lifted onto the trailer, only to find that there were several handfuls of gravel dragged onto the patio under the pallet. *We now have a number of very distinctive scratches on the delicate sandstone patio.*
As we were moving the trailer to the garage, it started lightly raining, we were very lucky that it held off for as long, as *all this unnecessary effort took us approximately one and a half hours, when it could have been completed in minutes with the cooperation of a professional driver.*
What a total shambles, a totally ignorant driver, he would have had no idea of how we would move the pallet from where he dumped it, or even if we could.
Annoyingly, because I am the only reviewer of Toogood International, Trustpilot will show a default star rating much higher than the one-star rating that I have given them.  If I could, I would give zero stars.