Delivery was prompt, quality of products very good, prices competitive. Much cheaper than Amazon, would have given 5 stars but website not the best, needs a refresh I think as not best user interface.... Voir plus
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Lisez les avis des autres
I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Voir plus
Items arrived quickly and efficiently. Only comment would be that packaging could be better as both inside boxes were open when I opened the outer box.
Order sorted after dpd ruined yet another simple delivery. Toolchimp replied to emails and calls multiple times, really good customer service. Sent order out again to clean up after dpd failed there... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'outillage
- Magasin de bricolage
- Fourisseur de construction de jardin
- Magasin de rénovation
- Fournisseur d'outils pneumatiques
Écrit par l'entreprise
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Coordonnées de contact
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Royaume-Uni
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,0
Bien
2 k avis
A répondu à 67 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great product delivered on time I was…
Great product delivered on time I was informed all the way thank you good service
10 avril 2026
Dlivered on time with a competitive…
Dlivered on time with a competitive price. Recommended.
10 avril 2026
Items arrived quickly and efficiently
Items arrived quickly and efficiently. Only comment would be that packaging could be better as both inside boxes were open when I opened the outer box.
8 avril 2026
Will definitely use Toolchimp again
Very impressed with the speed Toolchimp operate at. Not so much with DPD delivery, you may want consider a different company to deliver, their lack of commitment could impact on Toolchimp
7 avril 2026
supply issues
did not disclose supply issues, so far, four weeks to provide me with complete site lights and tripods.
i had to chase for updates, which they did respond to, but only after multiple calls and no call backs.
my order was submitted online 17 March,
i have been partially supplied my order and told this morning 13 April. that the remainder of my order may be with me by the end of the month.
Integrity is the quality of being honest, ethical, and having strong moral principles that are consistently upheld, even when no one is watching. It involves behaving with sincerity, taking responsibility for actions
13 avril 2026
Avis spontané
The service from start to finish was…
The service from start to finish was amazing , great price and a fantastic product , very fast delivery , would highly recommend using .
5 avril 2026
Ordered on the 1st of April
Ordered on the 1st of April. And still waiting. 10 days later for 1 screwdriver
1 avril 2026
Purchased over a week ago and still no…
Purchased over a week ago and still no delivery
TBH the first and last time I’ll use them
1 avril 2026
From customer service to delivery was…
From customer service to delivery was first class, will use toolchimp again
5 avril 2026
Delivery was prompt
Delivery was prompt, quality of products very good, prices competitive. Much cheaper than Amazon, would have given 5 stars but website not the best, needs a refresh I think as not best user interface.
4 avril 2026
Original order was misplaced but having…
Original order was misplaced but having a call from customer service regarding my order confirming it would be sent and delivered the following day. Received as stated and very happy with the outcome
29 mars 2026
Order number 21000072318
Order number 21000072318
Several delays in shipping
Tool Chimp Customer services misled me and lied about delivery time frame. Goods out of stock goods not picked up by courier etc etc Goods now recieved after almost 2 weeks of problems. And multiple phone calls
Had previous issues with Toolchimp. Deliveries are unreliable.
7 avril 2026
Avis spontané
The service was brilliant
The service was brilliant, delivered before time . The product is amazing. Makes my job so much easier and the finish is brilliant
29 mars 2026
Réponse : ToolChimp
Thanks for the amazing review, Lynne! 😊
Delighted the product is making your job easier and delivering a great finish — and even better it arrived ahead of time. Really appreciate your support!
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