Worst experience in my life
I am writing to express my extreme frustration with the service I received at this garage. Based on their reputation, I trusted them to replace a car door handle. The agreed price for labor and painting was £175 (I provided the part).
The experience was a disaster from start to finish:
Incompetence & Delays: My wife dropped the car off and was told it would take 30 minutes. After waiting over an hour, she was told they "couldn't fix it."
Damage to Vehicle: When we handed the car over, the central locking button on the handle was fully functional. When we got it back, the wiring was snapped. The garage claimed they "don't have the license" to fix electrical wiring, yet they clearly damaged it during the attempted installation.
Unfair Charges: Despite failing to fix the handle and actually breaking the internal wiring, they still charged my wife £75 for the paint job.
Poor Communication: If the mechanics realized they couldn't complete the job or found a "pre-existing" issue, they should have called me before proceeding with the painting. Instead, they finished the paint, broke the wire, and demanded money for a job that is now a "half-finished" mess.
When I asked for a refund, they refused and claimed the wire was already broken—which is a complete lie as the locks worked perfectly before they touched it.
21 février 2026
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