The incorrect opening door was originally supplied and fitted. We had specified to the rep an inward opening door, as our previous door opened this way.
The surveyor marked the door on the contract as outward opening. This was not discussed prior to our signing the contract.
The incorrect door was fitted before we noticed (on 13 March 2025). This oversight has cost us another £1700 for the required door.
That said, both the incorrect door and the correct door were installed nicely, and we are pleased with the end result.

Sales person was friendly and prompt and accommodating.
Installation team were friendly, professional, clean and tidy and knew what they were doing. They had the best radio station on too which was great.
Would and have recommended to friends
Thank you total glaze

The management are absolutely awful. The windows were supposed to take 2 days and the whole process took 2 weeks. Nobody contacted us to say they were not turning up so wasted time and annual leave for nothing. All we got in response was a half meant "sorry" not good enough by any standards. Do not recommend!

Very competent and careful work

Good and efficient service from initial quote to fitting. The fitters were very polite abd did an excellent job. No fuss and no mess. We have used Totalglaze twice now in the past three years and have always been pleased with the service.

Very professional

Professional, reasonable and very pleased with my windows. Would recommend.

Fitters were great, tidied up nicely after fitting new front door.

Very professional easy to deal with am happy with the door and windows fitted l would highly recommend this company

I’ve been a returning customer for various products over the years, and never had an issue with product quality or customer service.
The fitters all work really hard, and leave the premises clean and tidy.

From a chance encounter with a representative from this company whilst out shopping, I booked an estimate for a few windows and two doors we needed replacing. The visiting sales representative was very friendly and took the time to offer advice and fully explain all ofbthe options we had available. He was neither pushy or tried to upsell us to options that would increase the total we were looking to spend. My wife and I really valued the time he spent with us and the effort he put into explaining the options available to us and the benefits they would bring (both aesthetic and energy efficient). We went forward with the quote and were told that due to the festive season loomin, there would be an additional time period to factor in our new items being fitted. We were both surprised when they called earlier that expected (well done for exceeding expectations) and arranged a date for fitting. The fitter worked tirelessly and cleanly to get the twobdoors and 3 windows fitted and made good of any blemishes that happened as a normal part of their installation. I would recommend this company to anyone who has fears over possibly being taken advantage of by over zealous sales reps or poor quality installation. This company produces and installs it's own products, and as such have a very high confidence in their quality. You will see this from the additional warranty they offer as standard on all their installations. I will be getting them back to replace a few more windows once I am in a position to do so. Well done all, you should be proud of being one of the few companies left that put the customer at the heart of what you do.

The man who fitted my new front door, was very nice and clean up after himself, also trusted him to lock up after as, I had to go back to work so good all round.

The whole process from the quote to replace 3 windows to the installation went very well. The installers were efficient, polite and took care to minimise the dust and disruption whilst they worked. All of the rubbish was removed when the job ended.
I am happy with Totalglaze Windows Ltd and will use the company for any future work that I may need.

Don't get conned by this bunch of cowboys! They cannot get any element of the process correct. Errors are made at every stage. The fitters think they are entitled and if you don't "bow down before them" or if you politely ask them about something that has been done "wrong" or differently to the agreement (such as putting in the wrong type of glass) they complain about you and refuse to come back and finish the job. Seriously the worst Customer Service ever and the work is not of an appropriate standard. The communication within the company also needs a lot of improvement. Nothing is communicated properly. Left hand does not know what right hand is doing.

We had a large living room window replaced last week 22nd Feb by Totalglaze.
From start to finish everyone at Totalglaze that we dealt with were friendly efficient and informative.
Really pleased with the work they did and will use them again.

The whole experience was really pleasant. We had all our windows replaced, french doors installed (external wall removed) and external cladding for for all three perimeter walls.
We hit a few hurdles along the way due to the type of build of our property, but Totalglaze were really responsive and supported the changes to work and scheduling.
The fitting team were awesome and kept us updated constantly with any changes, the quality of the products windows / french doors and cladding are exceptional.

Had a garden sliding door changed due to age. Very professional, kind service, no unnecessary 'pushing' for more money to be spent with them. There was one day delay, but we were informed in a timely manner. Installation quick and clean. Happy and can definitely recommend! Will be using them in the future for sure.

Great price and wonderful workmanship, we cannot fault them ,window and cladding with insulation ordered and done within week

I have answered this twice Very happy with everything. Would use them again

Quick respnse on first contact followed by very efficient service throughout the process. Quality of the fitting and the product high.
We highly recommend Totalglaze.