Totally Welsh Avis 

156
TrustScore 2 sur 5

2,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

So we’ve been a customer of milk deliveries for many many years. For the last 3-4 years with totally Welsh and 20 years+ with unigate then milk and more . The last few months have been awful we’v... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

We’ve been with Totally Welsh for several years and been really happy with their service. Unfortunately they’ve switched to Moreco Group and we’ve had nothing but problems since. Firstly, we weren’t i... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

We have been loyal customers for over 4o years supporting Welsh farmers, the dairy and their staff but we have noticed a rapid decline in customer service recently. Having grudgingly accepted a reduce... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Brilliant service from a friendly company. We love having our milk in glass bottles knowing we are helping the environment, and it's lovely knowing our milk will be delivered no matter what the weat... Voir plus

À propos de l'entreprise

  1. Grossiste
  2. Service de livraison de lait

Écrit par l'entreprise

Our milk comes direct from the farm to us – Welsh milk, from Welsh cows, bottled in Wales. Sourced in Pembrokeshire, Carmarthenshire and Ceredigion, all our milk is produced within a forty-mile radius of our bottling plant here in Haverfordwest. At Totally Welsh, our aim is to keep Welsh milk here in Wales. By keeping things local and reducing food miles, we offer milk that is fresher for our consumers and better for the environment too. We’re lucky to have such lush and beautiful pastures for our cows to graze on in West Wales. We believe that this is what makes our milk taste so great.


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

156 avis

5 étoiles
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3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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2,2

Tous les avis

(156)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Value for Money

Totally Welsh have a wide range and variety of product all of the highest quality. Their price ranges are very competitive and there delivery service is excellent. What I appreciate the most is that you get a human being when you telephone who is always helpful and polite instead of an automated service

29 juillet 2021
Avis spontané
Noté 3 sur 5 étoiles

Often don't get what I ordered

I order goat's milk, bakery products, cream etc. Often the goat's milk is not available and in the past I often had problems getting my money back for non delivered items. I order and pay online. Recently I didn't have to write every time I didn't receive an item to get a refund. If you only order cow's milk I guess you should be fine. They charge £1 more for the goat's milk than the supermarkets. Recently the delivery was as late as 10.30am. Don't expect milk, bread, croissant etc. to arrive for breakfast that day or even before you have to go to work.

29 juillet 2021
Avis spontané
Logo de Totally Welsh

Réponse de Totally Welsh

Hello Tina

First of all, thank you for leaving a review - we value all customer feedback!

With regards to the goats milk, we do have issues with this product due to the shelf life of the product and the minimum orders we need to order from supplier. We are working with them to rectify this. If an item is not delivered then this should be removed from your order and account amended within 24 hours.

We do our best to deliver to customers before 8am, but due to the pandemic we have have a serge of extra orders and customers on every round. Currently our milkmen are starting their rounds at midnight and not finishing until the late morning. We are working with the milkmen to make the rounds more efficient for them and recruiting to make the rounds lighter and delivers before 8am.

Please feel free to contact us on email - customerservices@totallywelshdirect.co.uk or call us on 01437 760166 if you have any other issues.

Noté 5 sur 5 étoiles

Since becoming a Totally Welsh customer…

Since becoming a Totally Welsh customer I have had great experiences of promptness, reliability and overall efficiency when dealing with both delivery staff and office management. I have never had any cause to complain or question anything that TW has done to date. I am very satisfied with your services.

29 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

A Great Company

I have been using Totally Welsh for some time now and find them extremely reliable. Their website is easy to use, I can order extra goods when required, book holidays and know my deliveries will start again when required. I love the fact I have my milk and fruit juice delivered in glass bottles so I can send them back for reuse, thus lowering my plastic waste.

29 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service when had a…

Excellent customer service when had a missed delivery recently. Convenient to manage deliveries & view payments online. Would recommend giving a try - also I’ve chosen to use glass bottles which are picked up & reused so easier on the environment than plastic bottles…

29 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

This company provides a five star…

This company provides a five star service. The milk is always fresh and other goods that I have ordered are always outstanding. Our milk man has never missed a delivery. Having milk delivered to your door is convenient and the online account is easily accessible and reliable. Would definitely recommend totally Welsh milk.

29 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service

Excellent Service. The products are delicious, always delivered on time and the website is incredibly easy to use. We can change our order, advise about holidays, pay our bill and schedule extra deliveries easily. So glad I found Totally Welsh. You won’t regret it,

29 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

Dependable and helpful.

Always been reliable and prompt. Was of invaluable help during lockdowns as we are vulnerable and needed to stay isolated.
we've been with Totally Welsh for a year and a half now and have always found them easy to reach with any queries, easy to deal with, and prompt in sorting our requests.
Would strongly recommend.

29 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

We have been using Totally Welsh for a…

We have been using Totally Welsh for a few months now and all milk deliveries on time and so much better than buying milk ion plastic bottles! Changing and adding items on line is easy and monthly PDF invoice provided by email. Very happy.

29 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

Fresh and Convenient

Can’t fault Totally Welsh. My regular milk delivery is easy to manage and always arrives nice and early, before I leave for work in the morning. I love browsing the extensive range for extra treats when I want them, proud to support local dairies.

29 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

I cant recommend Totally Welsh enough

I cant recommend Totally Welsh enough. Clive our milkman always delivers before 6am, no matter the weather. Everything is always fresh. Lots of lovely products. If you do have an issue Totally Welsh is easy to deal with and with your account on line you can add or take away so so easy

29 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Service

I have no criticism of the Totally Welsh delivery service. To have fresh milk with a low carbon footprint and easy to open bottles delivered to my door twice a week is a blessing.

28 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

I loveTotally Welsh

I loveTotally Welsh, deliveries to my door when I need them, lots of groceries to choose from as well as milk. Easy to go online and order or tell them I’m on holiday. They are reliable and I pay by direct debit! Perfect !

28 juillet 2021
Avis spontané

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