9/28/26 update
9/28/26 update
Tradey now has a new platform that you have to implement yourself by going in the windows vpn you are required to use and making the entries yourself following instructions. The statement that all you are required to do is make sure your Ninja acct is connected is not accurate. You have to implement the algo and choose from a few algos they have. Maybe you choose the loser algo, they just make them available and take no responsibility for the performance of the acct you choose. You also have to maintain a quantvps acct ($130 monthly) and Ninja brokerage acct ($12 plus per trade charge)
9/3/26 update
From the inception Tradey techs have been logging into my Ninja acct to tweak the algorithm and attempt unsuccessfully to improve it. Yesterday I requested a change to the number of contracts to reduce the daily loss threshold. I was advised that I should make the change myself on the algo, probably to invalidate the 1 year promise of refunding the $12,000 sign up fee. I have seen posts responding to customer complaints citing changes made by the client that invalidated the warranty.
I am not an Algo programer. That's what we purchase when we sign up for the service. They provide the Algos that should perform satisfactorily.
Results are abysmal. Down 10% in one month
I was asked for more details.
Below are my actual day to day results on Ninja Trader, the platform Tradey uses. Btw, Bryan Fuentes, the owner will reply with unsubstantiated statements that obviously do not bear out by looking at the results below. I followed the advice of the tech support team at every step. I have evidence of that from my communication with them.
Initial investment - $34,400
Trades from July 27 to today
July 27 - loss $55
July 28 - loss $55
July 29 - loss $290
July 31 - gain $150
Aug 3 - gain $150
Aug 5 - loss $750
Aug 6 - gain $150
Aug 7 - gain $150
Aug 10 - gain $150
Aug 11 - loss $750
Aug 13 - loss $451
Aug 14 - gain $300
Aug 17 - gain $170
Aug 19 - loss $156
Aug 20 - gain $300
Aug 21 - loss $450
Aug 23 - loss $451.50
Sept 1 - loss $455
Sept 2 - loss $450
Winning trades 42.31%
Result to date - loss of $3,007 about 10%
I can provide screen shots of my account if it is allowed in this platform
Some days the system goes down, and there are no trades. That's a good thing, you don't lose money. They blame it on someone other than themselves and state that you missed out on "gains"
If you have knowledge of any other platform I can use to post my results I will consider it.
I hope this helps you make a decision. Bryan Fuentes will reply with some hyperboles and past performance statements. These are actual results.
Réponse de Tradeyalgorithm
First and foremost, we accept full responsibility for everything we do. The performance of our algorithms, the experience of our clients, the actions of our team, and the decisions we make as a company.
Accountability is extremely important to us. We do not believe in making excuses, shifting blame, or avoiding difficult situations. When something goes well, we stand behind it. When something does not go as planned, we take responsibility, evaluate what happened, and work to improve.
Our integrity is at the center of everything we are building. Our mission is not simply to become the best at what we do. It is to build a company that our clients can trust, a team that we are proud of, and a culture where honesty, accountability, professionalism, and continuous improvement come first.
Having an exceptional team and doing right by the people who place their trust in us will always be our number-one priority.
By definition, we do not believe it is accurate to characterize our algorithms as “loser algos.” The performance data simply does not support in the past 5 years, year to date, and past 6 months does not support that. Just so everyone can have context. Navy Seal is our flagship algorithm. It trades exclusively the Nasdaq. It is currently at 60%+ ROI for the entire year. Our Gold algorithm was just released last month and it did 12% ROI. For the year it is above 80%. We recently released Navy Seal 4, which is the newest and updated version of Navy Seal 3.0.
Now I understand. You came in as a client in June. And our worse month came in August in the lowest liquidity month. Of course we want our algorithms to perform every single month. As a matter of fact, I would love for it to perform and win every single day. Is it realistic? no. But thats why we have Quant developing team of people working extremely hard improving the algorithms. And making things better and better.
I genuinely value everything you have to say, whether it is positive or negative. That is the beauty of Trustpilot. Clients should be able to speak openly about their experience, and companies should be willing to listen.
Every single day, our team is working to improve what we do. We have amazing clients, an incredible team, and people who genuinely care about building something that lasts.
If a client does not like what they are seeing, our response should never be to ignore it or become defensive. We take responsibility, listen to the issue/problem, evaluate what happened, and ask ourselves what we can do better.
That is how we improve.
That is how the algorithms improve.
And that is how the company improves.
We are not claiming to be perfect. We are claiming responsibility for what we build, accountability when things do not go as planned, and a commitment to becoming better every single day.
Thank you for being a client of ours.
We will continue to improve and do better and better