Don’t buy from this company they make returning an item that they miss sold such incredibly hard work & expect you to pay for the postage. Also take their measurements for boot guards with a pinch of... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Travall - the world’s leading brand for vehicle-specific pet barriers and dividers. Also vehicle-specific trunk liners, bumper protectors, sill guards, rubber car mats and more.
Coordonnées de contact
Gosforth Road, DE24 8HU, Derby, Royaume-Uni
- 855 448 0000
- info@travall.com
- www.travall.com
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solid dog barrier--crappy S&H experience
The product itself is really high quality. I just installed it in my 2012 Touareg TDI. Installation was very simple and straightforward. Longest part I spent was cutting my Weathertech cargo liner at the rear D-ring holes to allow me to complete installation of the Travall dog barrier (I wanted to be precise).
The problem was shipping--Travall didn't provide a commercial invoice so I spent about an hour or so of my time between FedEx and the company trying to get FedEx what it needed to be able to clear customs. Then, when the product arrived, it was poorly packaged and literally one chunk of the product was sticking straight out of the box. For $170 and another $45 in shipping, you can imagine this was unacceptable. Luckily the product wasn't materially damaged--just a small scuff on the corner that was sticking out. Annoying to be sure, but not worth the hassle of shipping it back for another one in my opinion, especially after the customs hassle I dealt with. One final note--overall, even with the customs SNAFU, shipping was super speedy. To my surprise, I got it within a couple of days of ordering it (I live in New England).
Looks fantastic in my Touareg. Definitely recommend the product.

Réponse de Travall
Good product, sub-par customer service
The product was as advertised, and works quite well. It was shipped quickly, but I am quite disappointed, however, with the customer service as I was charged additional shipping fees by FedEx after paying nearly 30% the cost of the product in initial shipping fees. These additional fees were not mentioned anywhere on the website, and when I contacted the company to question the fees and ask for an explanation and reimbursement I got no response. Foreign buyers beware....

Réponse de Travall
Parts were missing from box & it took 3 weeks to remedy!!!
I had purchased a dog barrier for my vehicle and after waiting almost three weeks for shipping to get my package there were some hooks missing making install of the product impossible. So after many phone calls and emails and waiting another 3 weeks for the hook kit to arrive I was able to successfully install the dog barrier in my vehicle. That being said, this dog barrier that TravAll makes is the nicest most well made piece I have ever seen or found. It is NOT one of those cheap-o plastic universal fit barriers. I love the all metal construction. They are custom made to your specific vehicle and DO NOT rattle one bit. They are a perfect fit and I highly recommend this product to others.
Great product and fast shipping.
We had tried other cheaper products that were available locally in pet stores. The "one size fits all" style. The size sure fit, but it was not stirdy in our car at all. Our dogs easily loosened it and got out of the rear part of the wagon.
After giving up and being frustrated with so many failed attempts, we found out about Travall and their custom fitted cages for specific models of cars. After being shipped to Canada very quickly, we had a new cage installed in no time, and our dogs have no chance of getting out now.
Speedy Delivery of a Great Product
I recently ordered a Pet gate for my Land Rover LR2, from Travall, not only was it a good price, it was delivered very quickly and it was easy to install. Thanks Travall!
Great Product, Great Service!!!!
I have been very pleased with my puchase from Travall. The quality of the product and ease of installation has made me a big fan of this company. I have had several inquiries regarding my K9 barrier from Travall and gladly forwarded their web address. I am a customer for life!
Excellent Product...Long Customs Delay
I am very pleased with the product both in quality and fit. A US Customs delay caused an added week to the delivery cycle. The issue was that a Bill of Sale was not available for US Customs. Once the issue was identified, Samantha Allman was extremely responsive to the problem... Many thanks for her help!
Overall, I would not hesitate to recommend Travall in the future.
Quality product with easy installation
The product is sturdy and easy to install. Shipping took a little longer than I expected, but emails were returned promptly and communication was very good.
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