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Lisez les avis des autres

Noté 1 sur 5 étoiles

Don’t buy from this company they make returning an item that they miss sold such incredibly hard work & expect you to pay for the postage. Also take their measurements for boot guards with a pinch of... Voir plus

Noté 1 sur 5 étoiles

The bumper protector I purchased didn't fit my car, despite the web site claiming it did based on a registration check. There was a small clarification further down the product page, after the 'Add to... Voir plus

Noté 1 sur 5 étoiles

UPDATE: I did finally reach someone via their phone number when I called early in the morning. They sent me a return label. No one reached out to me though as their response states. Their cargo bar... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered a rubber cargo mat for a VW Golf sportswagen . It arrived promptly . Far better and cheaper than than OEM or a Weathertech substitute available everywhere !. Fit was excellent, vanilla smell... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires automobiles

Écrit par l'entreprise

Travall - the world’s leading brand for vehicle-specific pet barriers and dividers. Also vehicle-specific trunk liners, bumper protectors, sill guards, rubber car mats and more.


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

128 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

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Tous les avis

(128)

8 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

solid dog barrier--crappy S&H experience

The product itself is really high quality. I just installed it in my 2012 Touareg TDI. Installation was very simple and straightforward. Longest part I spent was cutting my Weathertech cargo liner at the rear D-ring holes to allow me to complete installation of the Travall dog barrier (I wanted to be precise).

The problem was shipping--Travall didn't provide a commercial invoice so I spent about an hour or so of my time between FedEx and the company trying to get FedEx what it needed to be able to clear customs. Then, when the product arrived, it was poorly packaged and literally one chunk of the product was sticking straight out of the box. For $170 and another $45 in shipping, you can imagine this was unacceptable. Luckily the product wasn't materially damaged--just a small scuff on the corner that was sticking out. Annoying to be sure, but not worth the hassle of shipping it back for another one in my opinion, especially after the customs hassle I dealt with. One final note--overall, even with the customs SNAFU, shipping was super speedy. To my surprise, I got it within a couple of days of ordering it (I live in New England).

Looks fantastic in my Touareg. Definitely recommend the product.

8 octobre 2012
Avis spontané
Logo de Travall

Réponse de Travall

Hi,

Sorry to hear you received the product slightly damaged, unfortunately with our products being shipped such a long way (UK to USA) we sometimes experience this kind of issue and it's usually down to careless handling by the couriers.

We are advised by Fedex to send 3 commercial invoices with our products and the driver's in the UK will not collect the parcels from us without these, so I think in this instance they'd been lost along the way.

We are in the process of adding a section to our websites to let customer's know of the customs charges, and I'm sorry this was not clear to you when ordering.

Best Regards,
Travall US.

Noté 3 sur 5 étoiles

Good product, sub-par customer service

The product was as advertised, and works quite well. It was shipped quickly, but I am quite disappointed, however, with the customer service as I was charged additional shipping fees by FedEx after paying nearly 30% the cost of the product in initial shipping fees. These additional fees were not mentioned anywhere on the website, and when I contacted the company to question the fees and ask for an explanation and reimbursement I got no response. Foreign buyers beware....

8 octobre 2012
Avis spontané
Logo de Travall

Réponse de Travall

Hi,

We have only recently started using Fedex and we are in the process of adding a section to our websites to let customer's know of the customs charges. I'm sorry this was not clear to you when ordering.

Best Regards,
Travall US.

Noté 3 sur 5 étoiles

Parts were missing from box & it took 3 weeks to remedy!!!

I had purchased a dog barrier for my vehicle and after waiting almost three weeks for shipping to get my package there were some hooks missing making install of the product impossible. So after many phone calls and emails and waiting another 3 weeks for the hook kit to arrive I was able to successfully install the dog barrier in my vehicle. That being said, this dog barrier that TravAll makes is the nicest most well made piece I have ever seen or found. It is NOT one of those cheap-o plastic universal fit barriers. I love the all metal construction. They are custom made to your specific vehicle and DO NOT rattle one bit. They are a perfect fit and I highly recommend this product to others.

8 octobre 2012
Avis spontané
Noté 5 sur 5 étoiles

Great product and fast shipping.

We had tried other cheaper products that were available locally in pet stores. The "one size fits all" style. The size sure fit, but it was not stirdy in our car at all. Our dogs easily loosened it and got out of the rear part of the wagon.

After giving up and being frustrated with so many failed attempts, we found out about Travall and their custom fitted cages for specific models of cars. After being shipped to Canada very quickly, we had a new cage installed in no time, and our dogs have no chance of getting out now.

8 octobre 2012
Avis spontané
Noté 5 sur 5 étoiles

Speedy Delivery of a Great Product

I recently ordered a Pet gate for my Land Rover LR2, from Travall, not only was it a good price, it was delivered very quickly and it was easy to install. Thanks Travall!

8 octobre 2012
Avis spontané
Noté 5 sur 5 étoiles

Great Product, Great Service!!!!

I have been very pleased with my puchase from Travall. The quality of the product and ease of installation has made me a big fan of this company. I have had several inquiries regarding my K9 barrier from Travall and gladly forwarded their web address. I am a customer for life!

8 octobre 2012
Avis spontané
Noté 5 sur 5 étoiles

Excellent Product...Long Customs Delay

I am very pleased with the product both in quality and fit. A US Customs delay caused an added week to the delivery cycle. The issue was that a Bill of Sale was not available for US Customs. Once the issue was identified, Samantha Allman was extremely responsive to the problem... Many thanks for her help!
Overall, I would not hesitate to recommend Travall in the future.

8 octobre 2012
Avis spontané

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