Traveler's Choice Avis 

Disappointing quality and functionality

I’ve owned the Traveler’s Choice Ultimax II for two years now and wanted to share my experience because there are several things I wish I had known before purchasing.

The suitcase is a good size, but it gets heavy quickly and is difficult to maneuver on uneven surfaces. The handle design is particularly awkward.

The durability has also been disappointing. I’ve only flown with the suitcase twice, yet it is already heavily scratched, even with the protective casing. The casing itself makes the suitcase more cumbersome to use, so it was frustrating to still see this level of scratching.

It is also uncomfortable to carry. The bottom lip is made of hard, sharp plastic that digs into your fingers when the suitcase is heavily packed, and the top handle is rigid and can pinch your fingers when carrying it upstairs.

After years of use, I’m disappointed with the overall design, durability, and functionality. I wish I had stuck with my tried-and-true AWAY suitcase, and I would not purchase this one again.

Traveler’s Choice is not only a GREAT BRAND but their Customer Service is phenomenal. I have been using their suitcases to travel to many countries over 10 years and the wheels just finally going apart, which was easily replaceable. Their products are of great quality and I love them.
Forever Customer,
Petrece Smith

We had a problem with the handle not extending anymore and they replaced the suitcase! great communication and company!

Fantastic response from customer Service and was also very helpful with a warranty claim.
My product suffered damage on a recent trip.

No issue to get my suitcase replaced when broken but took over a month to get an approval.

Customer service did great job helping me get the right product

Very easy to navigate the process to submit a request.

Very delayed response. Almost took a month

My warranty issue was taken care of in a timely manner and they honored their warranty. I appreciate the thorough communication as well.

This review is for icon park Orlando
Jashy made our day very bright by turning otherwise a dismal experience into a 5 star experience!!
She went above and beyond with her professionalism…
Thank you
Kim Gabriel & Adryan

The ease of working with your warranty department. They obviously stand by their product. Thank You.

Not only does Traveler’s Choice make an excellent product, their customer service is second to none. When I needed help on an airline luggage damage claim they were helpful and quick to respond. I will definitely continue to shop at Traveler’s Choice for all my future luggage needs!

The result is what made my experience great! Your customer service communication was excellent!!

Thank you !!

Delivered what you said you would deliver as long as you had the information you required.

I searched long and hard for just the right-sized suitcase and finally settled on a perfect one from Traveler's Choice. After a wheel broke, I wrote the company, and they replaced the whole suitcase. That was an amazing response to my initial question about the product, and I came away extremely impressed with the care and quality of this company. I would recommend it highly.

I have the Max Porter and after a few uses the plastic case cracked around the handles. Likely from baggage handlers. Not ideal for a frequent traveller. Report the issue to warranty. Thy replied and set up a replacement with no fuss or bother. A little long waiting for responses but when they came it was dearly with quickly and efficiently.

Now I have another and it’s has so far done 4 international trip. Holding up very well.

the first 6 months the wheel comes off. I requested a warranty claim and it gets denied. I would not recommend and stick with bigger companies samsonite, away, travel pro.

The upper handle came off on one end of my trunk. I’ve reached out multiple times with pictures on their repairs web page. I just want to purchase a goddamn part. Not even trying to claim a warranty, and I’ve gotten no reply from these idiots. Their website talks a good game but in reality, their customer service is F’d up and they suck!

I would rate 0 if I could. I spent a lot of time reading reviews and looking for a durable suitcase for my trip overseas. I purchased luggage from Traveler's choice. Used the bag on my first trip and the handle jammed and would not go up or down. When I wrote customer service about it they told me to go through warranty department, which I did all the things they asked. Instead of sending me a new bag. Which is what I expected since the suitcase was less than 30 days old and I only used it on 1 trip. They sent me a new handle. So now I am expected to have to figure out how to get the old handle off and physically put the new handle on. This is IMPOSSIBLE because the original handle is rivetted onto the bag. So now I have an almost $400 piece of junk! Customer service will not respond to me. I have reached out numerous times.

I tried to select a suitcase but the shipping address is not accepted. When I entered our home address, I receive this error: "Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address." I used their webpages address search tool and used the verified address, to which I receive packages often. So this is ridiculous.

Additionally, when I attempted to send a message through the Customer Care page on their website, I received an incorrect statement that the "Email can't be blank. Note is invalid," followed by duplicate (??) error messages saying the message can't be sent, and to try again later.

This series of errors -- from a rejection of a known mailing address, to the inability to send customer support messages -- is unbelievable and instills no confidence in this company.