Travelstart South Africa - Travel Agency Avis 

Shireen's my go to person in the travel industry! I requested some assistance on the 2nd September 2024 with an online booking. Shireen guided me through the process and subsequently sorted my booking concerns!

Do not book flights with Travelstart. Please save yourself trouble and money.
They informed us our tickets were issued and sent us a confirmation email. We booked a hotel.
We saw an email at 3Am that they sent email at midnight telling us they failed to issue our ticket.
The hotel said "no show" and refused to refund us nor give us credit.
A birthday vacation missed and lots of money lost.

Shivansh at travelstart answered my call. He helped me to change our flight date, and stayed on the phone until I paid and received our new ticket.
Shivansh was never impatient and really help me. Thank you Shivansh you made my day.
Kind Regards.
Elizabeth Rossouw

I seem to always find a deal here that suits my needs. Would be great if they can include their "admin" fee upfront in the flight prices and not at the end.

This is not directly the fault of Travelstart. However.... I booked a car at Europcar, Heathrow, London through Travelstart. Nett upshot - I got ripped off to the tune of GBP 1000. Interested persons should read Europcar Heathrow reviews in Google, Tripadvisor and Facebook. This is a common problem.
Travelstart must do something about it.

Later. The awful Travelstart Customer Care has not replied to my letters on the subject.
8th August I wish to get an email address to which I can direct my complaints. Travelstart's incredibly useless Customer Care is unable to give me one. I will visit Travelstart at the end of the month when I am back in Cape Town.

After initially experiencing great difficulties in getting a response from Travelstart, I was finally connected to a gentleman called Allan. What a wonderful staff member you have. He was courteous; took time listening to my issue; and sorted out the problem effortlessly. Thank you SO much Allan.

I’ve paid for my flight booking immediately via Nedbank EFT today and you have still not sent me an e-ticket. Now you are sending me constant payment reminders. Send me my e-ticket. I emailed proof of payment to your bankpayments email address. Your urgent attention to my matter is required. Thanks in advance.

My daughter asked us to travel through from Jeffrey's Bay to look after our 4mth & 2yr old granddaughters due to business commitments. Unfortunately we'd got the dates wrong.
On learning the correct dates, we attempted to have the appropriate corrections made yesterday.
This morning we received a reply that the changes would cost us R2870 per person Over and Above what was already paid.
Our original total cost for both of us. ~~~ R3340
Additional cost for both of us ~~~
R5740
Both costs added together ~~~
R9080 = R4540 per person Return
If we simply decided to forfeit the original cost and re-booked directly with the airline, our payments would be R3780 for both return.
A total amount of R7120
A savings of R1960
I haven't even approached our change in long term parking fees.
Is there someone that can give me a plausible valid explanation for the huge disparate cost anomaly?
Thanking you
John Haigh
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My wife has recently been diagnosed with a terminal cancer and I am unable to leave her as I am the primary carer.
I immediately cancelled my return flight to London.
This showed up immediately on my booking app as cancelled and as requested I sent through medical evidence to motivate the refund.
Since then I have had no acknowledgement of receipt or agreement to refund.
I have called several times and spoken to someone but got no assistance.
I have never had such bad service before and to make thigs worse my daughter who was accompanying me who had booked directly with the airline BA, cancelled her flight and received a refund within one week.
Terrible.

Worst customer serviced I’ve ever had. The travel start website said my payment was declined and then issued the ticket 2 hours later after other tickets were bought. Customer service refused to refund my ticket and said I must cancel with the airline, even though it was their error.

3 Days ago I wrote a bad review. I literally spoke to about 10 people and explain my query to them. Every time they told me they will call me back, but that did not happened. Today 14/03/2024 Allan Richard from Travel start had call me back. I Have explain everything to him and he was so helpful with all my queries. If it wasn't for him I would have still struggle to sort out my tickets.
With in 4 Hours he has sorted me out and I got my new tickets. Thank you Allan for all you help and you friendliness. Much appreciated. Five stars to him.

THE WORST COMPANY TO EVER DEAL WITH..... I will never recommend this company to anyone. Please don't waste your money, time and energy on these scammers. They charge you a fee for flexible date change but it goes into the company's pocket and not to the airline because you will still have to pay exorbitant fees. This company engages in daylight robbery!!!!!!

Thank you Khaya for the excellent service !! Much appreciated

After booking a flight ticket,getting a booking number and paying the full ticket price, i received a notification that my flight booking has been cancelled-to my utter shock and dismay.I had to be in Thailand as a matter of urgency so it stand to reason that i was very upset and agitated at that moment.
I immediately phoned Shireen and she calmly put my mind at peace with the assurance that she will do her utmost to get me another flight as close to my canceled flight.
Within the span of ten minutes she called me with very positive news:not only did she secured another booking for me but she also saved me a massive three thousand and seven hundred rand on the new ticket.
Shireen is truely an focused , committed and dedicated individual. The interaction i had with her convinced me that there are still people out there that put their clients best interest first and foremost.
She displays a passion and determination to solve any problem at hand , speedily and professionally. She is truly a major asset to Travelstart. Keep up the outstanding work, Shireen!!!
Oswald De Villiers

I made two bookings for me & my friend on 24th money was deducted but only got one ticket I called & emailed still no feedback & still waiting for the ticket

I made booking on 21.11.2023.The following day i thought it was cancelled. I made another booking and made payment immediately via EFT to Nedbank. Unfortunately the booking was not registered on the system, Sherryne explained to me when i made a phone call. It was long and tedious processe to correct it thanks to Sherryne I am sorted She is very patient, polite and has good interpersonal relationships. She is the best.Keep it up girl!! Regards.

Would NEVER book anything with this company again! The service sucks and the company is dishonest.

I have been trying to change my flight dates numerous times over the last 5 days. I have send email after email. I have spoken to Multiple agents 15+ min on the phone and every time having to explain the same thing asking for the flight dates to be changed . Are my dates changes? NO! I request a quotation get nothing!

This COMPANY and bookings are MISLEADING and I would NEVER recommend booking with this company to anyone

Just Don’t do it if I could Rate -5 I would

TRAVELSTART SUCKES

Service extremely poor and company dishonest.. I booked a ticket on 27 OCTOBER 2023. Payment was made from ABSA to ABSA and done immediately.. My bank was checked and payment went through immediately. Pop's were sent more than 7 times. E-mails were also send..

After a phone call and their agent, clearly a foreigner (he also admitted it), assured me that the ticket is in line for processing, I must relax, I received and e-mail this morning (five days after payment), to inform me that there is a price increase.!!! I even made a call the day after payment was done to find out what the problem is. The agent assured me that the ticket was in line for processing. Which obviously was a lie.

i trusted the agent at the time when I was told that the ticket will be issued and that I do not need to worry. I am no fool and know that I have made more than 50 bookings via Travelstart in the past. All payments were done via EFT. Never have something like this happen in the past. This dishonest towards their customers, will cost them.

THIS IS NOW 5 DAYS LATER AND TICKET STILL NOT ISSUED. Today I was forced to settle an additional amount to secure a seat on the Airlink flght from Cape Town to Namibia. Travelstart SUCK!

PRISCILLA ESTERHUYZE

This is an update of my previous review regarding Travelstart's in Cape Town. This morning Chantil Buckley telephoned me and apologized for the inconvenience caused due to the cancelation of my late flights to Or Tambo.
This morning, 29 March, she went out of her way to get me another flight on the same day, at a better price inclusive of taxes and baggage.
But to be honest, she seemed more clued up wrt what was going on with my situation than the two ladies over the weekend. Thumbs up to Chantil Buckley for her understanding, knowledge and excellent work done.

Bunch of scammers, booked a ticket with them and they cancelled themselves saying they were unable to verify my card and said they’d refund in 5 working days, as at now it’s three weeks already no refund, no response to my mails, no picking up calls and all
Please don’t patronise this bunch of losers