Treetime Avis 

You Had the bulbs I needed and delivery was fast.

Personal customer service is top-notch and real people to speak with. My first artificial tree that I swore I would never get. Quality of tree is pretty good. Some plastic needles have extra "tags" from mold pour over; rubber on the "trunk" of tree easily comes off with contact of assembly/dis-assembly (which happens during manufacturing); shiny metal screws on trunk very visible on this model of tree; and twine around metal branches are unraveling. I placed felt pads over shiny screws and cut strips to cover chrome showing on "bark" which worked great. The lighting options are awesome and I even kept it up past New Years!!

Fast service on short notice…having what was needed in stock….And price for quality was good….Valerie

Super fast shipping and product was exactly as described and very well made. If I need to purchase again from Treetime, I will not hesitate to do so. Very satisfied overall. Thank you!

tree had lots of holes in it

That was a gorgeous artificial tree, we got a lot of compliments.
Treetime rep was genuinely personable and pleasant to work with on the phone answering my questions. Transaction was clear and comprehensive.

Our tree had broken lights on one of the 3 tiers and, of course, it was out of warranty. Selected a different tree and it was delivered within 3 days.

No one responds to inquiries about my order.

Order placed- a few days later a cryptic email that thanks me for reaching out about an item being out of stock.

No reply when I ask about the other items on my order.

No response when I said are you sure you want me to submit a review about your customer service?

I sent my email to info @ treetime dot com

I’m not sure if that is a no reply email or not.

I sent the email on 12/21/2025.

The replacement bulbs worked perfectly in my window ornament.

We bought a 9 ft tree from Treetime in 2014 and it was the most beautiful, show-stopping tree ever! When we downsized our house, we wanted the same tree in a smaller size, so we again purchased from Treetime. Sadly, our smaller version just doesn't compare to the one purchased in 2014. Our new tree isn't as full as the previous, even though it is apparently the same model. We were very disappointed as we paid a lot for this tree. The tree was delivered very very quickly, however, so that was definitely a plus.

Easy to order and received in a timely manner

Our tree was delivered in a timely manner. Company kept us posted every step of the way.
Love the tree! It is so pretty.
We really like the ability to adjust the lighting with the app.

Great experience from start to finish. Reasonable price and delivered quickly. Good communication with the company through the process.

We have purchased 2 items. Even though there was a slight snafu with the 2nd item customer service was awesome and immediately took care of the issue . We love our tree it is perfect !

Customer service was great!
Tree is beautiful

Helpful phone conversation with a very knowledgeable person. Quick shipping.

I thought I was ordering from a different site… and with different lights. I realize I should have been more careful… but the trickiness of the of thinking you are ordering one place and the internet taking me to your page is just not right!

Excellent tree. Pricey but very well made.

Great selection of ornaments at great prices! Easy website navigation and checkout. Will come back again and again!