Cactocereus Ltd t/a Trichocereus UK Avis 

556
•
TrustScore 5 sur 5

5,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great service. Plenty of communication about dispatch date etc. I needed to change the order and they made the adjustments and issued a refund with out my even asking. Quality products too.

Noté 5 sur 5 étoiles

Byron is great to deal with, always rea hes out to keep you informed of whats going on with deliveries, the cactai he delivered are second to none. Amazing company, I wouldny hesitate to recommend the... Voir plus

Noté 5 sur 5 étoiles

Everything has been excellent with all three of my orders so far. Byron has been wonderful and proactive at providing info/updates and helping solve an issue I had with getting the delivery from Royal... Voir plus

Noté 5 sur 5 étoiles

This is the best specialist shop out there. Excellent quality products, fair prices and quite fast delivery. They reply fairly fast too if you have any questions. The latest thing I’ve bought was... Voir plus

À propos de l'entreprise

  1. Jardin
  2. aussi dans
  3. Fournisseur de semences
  4. Jardinier
  5. Pépinière

Écrit par l'entreprise

We are a small cactus loving business specialising in Trichocereus and Lophophora genus.


Coordonnées de contact

5,0

Excellent

TrustScore 5 sur 5

556 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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5,0

Tous les avis

(556)

67 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Tricho-perfect!

Byron at tricho Uk is so helpful, nothing is a problem. Always there with great advice and help when needed. I have purchased some superb plants and great quality pots and have been extremely happy on all occasions. The plants are very healthy and have great strong roots. Mine have put on amazing growth in a single season. I'll be back!!

10 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

San Pedro and Peyote Cati.

Ordered both San Pedro and Peyote.
The service from Byron was outstanding, with the confirmation came Tips on how to pot them up, along with the Plant Passport details, and then keeping up to date with the processing of the order.
The plants arrived very well packaged, and were very good quality and could see been well cared for.
Very pleased, and would highly recommend Cactocereus. Am sure I will be using them again for my collection.

11 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great first experience

This is the first time I have purchased from this company and so far experience has been great. Website is easy to navigate, order was sent promptly. Good size plants in excellent condition.
I will purchase again

24 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

10/10

I've made a couple of purchases from Trichocereus UK always received a great service. Speedy and efficient handling of the purchase and the packaging the cactus arrive in is more than adequate for it's purpose. I've messaged Byron at Trichocereus UK with a couple of queries, as I am a newbie and he has always had a quick response and a satisfactory answer. My queries have led to a bit of chat back and forwards which is always good.... Very obviously loves his cactus and a sense of humour..... Hard to find some places these days lol.

I would highly recommend Trichocereus UK for your cactus needs!
😊

31 août 2024
Avis spontané
Noté 5 sur 5 étoiles

An all-round great experience

An all-round great experience: the cactus seedling was well packaged, healthy, and traceable. It came with lots of practical advice as to how to take care of it too. Can't wait to build up my collection!

22 août 2024
Avis spontané
Noté 5 sur 5 étoiles

I recieved my Pachanoi and Williamsii…

I recieved my Pachanoi and Williamsii and they were high quality and well packaged cacti, I'm very happy with them and was super happy to see a little flower on one of my williamsii! There was a little mishap with Royal Mail where they took a very long time to come (even though they were sent with 24hr tracked) throughout this time, Byron was very communicative and even sat on the phone with them a few times trying to get my parcel to me, even helped to squash my fretting over their health and offered to replace them if they became etiolated (which thankfully they didnt) it's clear they care about their customers and the cacti they're sending, I'll definitely be purchasing from them again!

10 août 2024
Avis spontané
Logo de Cactocereus Ltd t/a Trichocereus UK

Réponse de Cactocereus Ltd t/a Trichocereus UK

Hi J

Thanks for the positive feedback. It was an adventure, that’s for sure, especially the malarkey around Royal Mail.

But, I’m glad everything was received in good condition and no ill effects of the longer than normal transit time.

Noté 1 sur 5 étoiles

Sent me 4 separate emails in the space…

Sent me 4 separate emails in the space of a week asking me to leave a review, you should really chill with this, once is enough. If someone doesn't leave a review respect their decision rather than hounding them.

10 juillet 2024
Avis spontané
Logo de Cactocereus Ltd t/a Trichocereus UK

Réponse de Cactocereus Ltd t/a Trichocereus UK

Hi

I wish you had of just replied to the email to at least make me aware of this before giving me a 1 star review.

The system is set to email after 7 days and then if no action, 7 days later. I would hardly count that as excessive.

If you have received 4 over the course of a week, there is potentially a challenge which needs to be investigated and as this is the first time this has been brought up, I had no idea.

If I can please ask you to reply to those 4 emails so that I can investigate further?

While I get there is potential for frustration, I keep my communication minimal and without clutter. I am sorry that you had a negative communication experience with us, we can only improve based on feedback like this.

Edit: I have tried to locate your order but I am unable to find anything on the date you listed as the date of experience. If you can please provide some additional details so that I can try and get to the bottom of this?

I have also had a look at the email log and I cannot see multiple email review requests in a week. All the review requests were sent as setup, 1 email is sent 7 days after orders are marked as complete and there are logs of emails being sent 7 days after that if no action was made on the first email with a total of 2 review requests over a 2 week period.

Unfortunately, without more detail, I am unable to investigate any further or verify any of this.

Noté 5 sur 5 étoiles

Amazing service

Amazing service. Arrived super fast and packaged incredibly well. Definitely ordering again, and again haha

1 août 2024
Avis spontané
Logo de Cactocereus Ltd t/a Trichocereus UK

Réponse de Cactocereus Ltd t/a Trichocereus UK

Thanks for the feedback pal, I really appreciate it and I am glad your bridge army is going strong :-)

Noté 5 sur 5 étoiles

Responsive and great quality.

This guy is very responsive on Whatsapp with help and advice. The plants I got were really well packaged and arrived quickly. The plants themselves were in great condition, really strong and healthy. I totally recommend this company for quality and value.

3 août 2024
Avis spontané
Noté 5 sur 5 étoiles

High quality service

Great experience shopping at Trichocereous. I always purchase my cacti/seeds from this shop. Excellent services, great stuff, very good quality and variaty of seeds. Tips and suggestions provide in the website to grow your cactis, orders arrive soon and well package.

30 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful little seedling

Beautiful little seedling, very healthy, really well-packaged and arrived in just a few days. Comes with some important dos and don’ts for beginners too.
It’s now potted and looking happy!

19 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. Byron quickly gotback in touch after I had a issue with a promotional code. Thank you!
The cactuses are all beautiful, truly amazing healthy specimens.
Very well packaged.
Highly recommend!

12 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Wonderful plants

Excellent selection of healthy, beautiful plants on offer. Very securely packaged, lush and vibrant upon arrival. Seller is very knowledgeable about growing cacti. Absolutely would use this service again.

14 juin 2024
Avis spontané

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