Trotters Childrenswear & Accessories Avis 51

Great shopping experience. It was easy to order online. My order was dispatched within 5 days, two being weekend days. Once my order was dispatched, it arrived the following day which is great considering it is the busiest time of the year. My items were packed well and are perfect, thank you 😊

Great haircuts from Louisa-made the children feel at ease and very helpful advice about shoes from Rebecca.Thanks again Trotters Turnham Green Terrace!

Ordered an item for my child. The size wasn't right. Returned the item and got a refund really quickly. Reordered in another size and it arrived really quick. Good quality. Good design. Great customer service (I contacted them as a discount code wasn't working and they manually applied a refund). Great experience. Will shop again!

Oh my word, excellent customer service. I contacted Trotters customer service with an issue that I had & they dealt with it so professionally & swiftly. I honestly don't think I've ever come across a company where everything was resolved to my satisfaction within 24 hours. I found Trotters quite by accident & had never heard of them.
Rest assured I will definitely be a returning Customer. A very happy one.
Thank you so much Trotters customer service team, especially Lucy.

Just made first purchases and am absolutely delighted with both the wool coat and shoes.
Great quality and beautifully presented in gift wrapping.

I took my daughter for a haircut at Trotters Westfield. Charlotte - the hairdresser - was incredible with my daughter - reassuring, fun and engaging. Great haircut and experience overall. She kept also checking with me that I was happy with how the haircut was coming along.
I particularly liked how she set my daughter up for a photo by the fish tank at the end, offering to have her try one of the hair bows.
She gifted her treats and even left her some for her brother who wasn't there that day.
I’d say the best hairdresser experience that we have had.

I’ve been in two minds whether or not to leave a review. I was went along with my wife to have my child’s haircut. Well the haircut was great, but my problem was with how 1 of the hairdressers was speaking with her customer. They were speaking in Spanish which I am also fluent in. Having to listen to a person putting down her colleagues is disgraceful especially from the boss. Felt ever sorry for the girl cutting my child’s hair as she had no idea. On watching them both I would have definitely chosen the hairdresser we had as she was nice spoke to my child and wife equally, took her time and gave a great experience. The boss which I found out was called Anna, only spoke to the mother and it was all about her and how hard she has to work to pick up after everyone. Poor management.

Trotters Selfridge Haircut
This is a shocking place to get a haircut. Reminds me of those cheap £5 places in central London and to find it in the middle of Selfridges. Poor quality of products they used, awful hairbrush/scissors.
Bang in the middle of their clothing where management are happy to talk in front of customers about where they are planning to eat. Worst place to take your children, no mirror nothing. Avoid at all costs. Appalling. My child felt horrible afterwards and cried.

The member of staff went over and above to locate the coat I was looking for

I have been taking my son to Trotters in Turnham Green for a haircut for six years. However, due to the store managers' approach, I had two shopping experiences that did not go well.
Once, in six years, we were 7 minutes late for a haircut appointment. Although a solution was found, the store manager was not happy about it. During a haircut, I showed my son a sweater with a knight on it to see if he liked it. While we were looking the store manager came over and said "Your hair is getting cut and you are also getting a sweater what a spoiled child you are." After that, I decided not to buy the sweater.
Today I wanted to ask about shoe sizes while picking up my son from school, to check if they had the size before coming back later. The sales assistant was helping another customer, and while the customer was deciding between two shoes, I quickly asked if they had the size I needed. The sales assistant said yes, so I said I would come back with my son. At that moment, the another store manager reminded the assistant to focus on the other customer. I didn’t understand why such a small question needed a public correction. It was not a pleasant moment.
As I was leaving, I tried to explain that I didn't want to disturb anyone and just asked a short question while the customer was deciding. The response I got was, "you sure?" Because of this experience, I decided not to return to buy the shoes, even though my son needed them for an event the next day.
All the staff are kind and helpful, but the management’s approach to both employees and customers creates an uncomfortable atmosphere. We really like the hairdresser there, but if they leave, I don’t think I will ever visit the store again.

Thank you for sorting out my rather complicated exchange. The team were brilliant.

We have been loyal customers of Trotters Hairdressers, but our most recent experience at the Kensington branch was the worst. Our hairdresser, Eden arrogantly refused to cut our son's hair. In past, we have often had to wait beyond our scheduled time. At our last visit, we waited for 15 minutes, and the previous time, the professional didn’t even show up, and the company failed to inform us about the cancellation in advance.

Today, we arrived 8 minutes late and were met with unnecessary rudeness and arrogance from Eden, who refused to serve us. It’s incredible how their perspective on punctuality shifts when they are not the ones at fault. This inconsistency is unacceptable.

Absolutely shocking experience. Ordered a gift and very expensive gift bag. Waited 2 weeks chased it and they said it was delivered. It was not. No signature, no proof of delivery of parcel nothing. They said they look into it. Four days later I chased them on my to be told they’d raise an investigation but it takes 72 hours. I asked why they’d left it 4 days before commencing the investigation, no reply. Still no product, no accountability from company, no refund nothing. The have failed to address the issue. Beware they will take your money and then not deliver the goods, and not reply to emails. Have escalated it to the credit card fraud team who are taking legal action against them on my behave. AVOID

One of the few places that stock lovely bloomers for babies. As such, I’ve purchased quite a bit from here. The sizes come out small for their vests and jumpers but the bloomers are more sizeable so last longer. If the vests and jumpers had a little more wiggle room or small sizing bracket, then I’d give 5 stars. My small 11 month old no longer fits in their 9-12month or 6-12month vests, which is a shame as some were purchased quite recently. The products are well made and the designs are generally traditional and gorgeous. Though many of the items do need to be washed separately, even if not stated on the tag, it is worth doing so!

I love the style and design of the clothes but unfortunately after buying their clothes many times they always shrink in size after 1 or 2 washes. We always follow the washing instructions on the labels but every single knitwear item has always shrunk after 1 or 2 washes.

Worst haircut ever! We came to get my son's hair cut at Trotters Westfield. I showed the lady a photo and told her how she wanted it.
She destroyed his hair by cutting too much; She didn't want to work today.
I am unhappy and shocked. If I can give you any advice, choose another place.
It was our second time there and definitely won't be a third.

I have bought a personalised bean bag that looked quite large in the website. The website had an option for next day delivery paying extra which I have paid for. The day after I got an email saying it would take 2 weeks to arrive missing my son's birthday.
Only when the bean bag finally arrived, I realised it is only suitable for children aged 2-5 years old. My son is 8 so I have no use for it. I contacted the costumer service and they implied it is my fault because they don't mentioned ages on their website. I could also not return it because it is personalised. I will not buy from this retailer ever again.

Dishonest store don’t buy from them. I went to buy a Christmas present for my son and wanted to use store credit that I have on the account. They claimed they wouldn’t be able to find it in my account and needed to present the gift voucher - even though when I got the store credit they specifically informed me that it will be in the account so I wouldn’t need to produce it. When I pressed for them to check they found it but then claimed that the credit has already been used! Sounds like lots of excuses to simply not honour their store credit. The only people who would be able to use it will be the staff. Completely dishonest behaviour and I could never buy anything from them anymore.

Love their jumpers, good quality products from wool, gorgeous designs. I usually buy them as gifts, highly recommended.

Do not order from them!! Ordered a dress from John Lewis unfortunately did not arrive and communication was awful