Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
World class innovative fitness brand. Ensuring the highest quality design and manufacturing backed by a reliable warranty coverage you can count on. Offering world-wide shipping on all products from adjustable dumbbells, power racks, Italian design rowers, bikes and much more.
Etats-Unis
3,3
5 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I bought a pair of 8592 G4 dumbbells the 23rd of January but unfortunately ran into some issues with delivery. I was in dialogue with the team and the manager, and after some back and forth the issues got resolved over a few weeks.
Overall, I'm satisfied with the product and the service which I received in the end.
Great performance dumbbells and good repairability. You can even upgrade the weight later. Modern design too
After processing the payment more than a week ago, my items were not delivered or even shipped. Maybe this site is a scam. Will contact my bank soon for the refund.
I am from Portugal and i made a purshase in their website in 21-02-2025 for a TRULAP 8592 G4 DUMBBELLS and he RACK.
Today is 07-05-2025 and i still don´t have the product.
I think its not a trustable company to buy a product
I placed my order late December 2024 for dumbbells + Gen2 rack set, I received an email in January stating that the rack is out of stock (despite showing it is in stock at the time of purchase) and I was offered an upgrade to Gen3 as a compensation for the delay. One month later, I received an email that the rack will ship after 8 weeks.
I didn’t unpack the dumbbells because it is not safe for me to use them on the floor, I followed up towards the end of the 8 weeks period, and they responded telling me that the wait is almost over as the rack will be shipped by the end of the week (yaaay).
To my surprise, the next day they sent another email claiming that they meant “end of the month” and that “end of the week” statement in the previous email was a typo!! And that launch date are mentioned on their website!!! I confronted the customer service representative with screen shots of my previous email communication in which they firmly confirmed that the rack will be shipped within 8 weeks, so they responded that the original estimate changed due to logistical issues!
So far, at the time of writing this review, it has been 15 weeks since I placed the order and I haven’t received my rack, consequently I haven’t been able to use dumbbells in my home gym since then because I already sold my Nuobells as I didn’t know at the time I placed the order that racks are out of stock!
Such a shame to have such a terrible experience with such a seemingly good product!
Update: the company decided to retaliate and cancel the rack order as a result of this review.
The manager went in a rampage with me on WhatsApp calling me unethical for asking for compensation for the very long wait which he called “an honest mistake” so keeping me wait for 15 weeks and counting is an “honest mistake” but me asking for compensation is “unethical” in their book! Way to go Trulap!!
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.
