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Lisez les avis des autres

Noté 5 sur 5 étoiles

I am a long time handbag customer of Tusting and I recently bought a Medium Canvas Explorer. Beautifully made, perfect size and very stylish. As I needed the bag quickly I rang to check they had the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My sister bought me a TUSTING Leather Clipper bag (Sundance) back in 1999 from a store in Natick, Massachusetts. I used it regularly as a school teacher carrying a little more than I should. The lea... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Tusting handbags are by far my favourite now. The quality of every detail and their wonderful choice of colours and beautiful leathers make me return again and again. I have had negative experiences... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I wanted to give my utmost appreciation to Lucy and the rest of the team for making things right when I had concerns with my bag. Lucy kept me updated with the replacement process and was so very kind... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de sacs et de valises
  2. Boutique de sacs à main

Écrit par l'entreprise

Tusting is a British leather goods atelier known for luxury handbags, briefcases and luggage. A ‘quiet luxury’ brand favoured by those who seek subtle, timelessly stylish leather bags and accessories, Tusting's beautiful pieces are entirely British-made, being designed and handcrafted from beginning to end in the workshop at Tusting HQ in Lavendon, Buckinghamshire. A fifth-generation, family-run company, Tusting first came into being in 1875 as a tannery to supply the Northamptonshire shoe trade. Diversifying and eventually specialising in making beautiful products from these leathers, a deep knowledge and appreciation for this ages-old material has been carried forward through all those generations to the modern day so that now this knowledge is invested in every item created in the Tusting workshop. Tusting leather goods are inherently highly sustainable through the materials chosen and the longevity of their lifecycle. All leather used begins as a byproduct of the food industry, is up-cycled by gold-standard tanneries (certified for the highest level of environmental stewardship) and is accompanied by the most durable metal components available. As a result, longevity is a key feature of Tusting products, with many pieces still in daily use over 30 years after they were first made, representing extraordinary sustainability and value for money.


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4,9

Excellent

TrustScore 5 sur 5

89 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(89)

24 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing Quality and service,

Amazing Quality and service,
always lovely to support local British companies,

18 mars 2024
Avis spontané
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Réponse de TUSTING

Thank you so much for your kind review and support - we really appreciate it! We look forward to welcoming you back soon.

Noté 5 sur 5 étoiles

Pretty purse

The website is so easy to navigate. I found the purse I wanted and the color is gorgeous.
The size of the purse is perfect for me.
Absolutely love the quality of the purse and will definitely purchase again.

23 février 2024
Avis spontané
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Réponse de TUSTING

Hi Kerry, thank you so much for the wonderful review, we're so pleased you love your bag and look forward to welcoming you to Tusting again soon!

Noté 5 sur 5 étoiles

Awesome products & awesome service!

Awesome products & awesome service!
I just love my Stamford in burnt orange (super fit) as well as the GreyFox Backpack (best style ever). Both items with the best possible quality.

23 février 2024
Avis spontané
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Réponse de TUSTING

Thank you so much for the great review Ulrich, we're delighted that you are enjoying your bags. Please keep in touch and we look forward to welcoming you back to Tusting very soon.

Noté 5 sur 5 étoiles

Recently bought the Cardington bag (my…

Recently bought the Cardington bag (my third purchase from Tusting), and I'm so so pleased. Beautiful quality leather, wonderfully made, feels like it will be a piece that will be with me forever as it will age so well and is an understated design. Love the fact that there is a repair service - by the same craftspeople who make the bags - so really is the opposite of fast fashion. Also love the fact that this is a 5th generation family business, and the bags are made here in the UK in their own factory. The personalisation option (either with initials or with a message inside the bag) is also a really classy option - particularly great as a gift. I know I wiil be back for a fourth bag at some point.....!

15 janvier 2024
Avis spontané
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Réponse de TUSTING

Thank you so much for the great review. We love being able to provide lifetime connection and care for our products and it's great to know that it matters to our customers too - thank you.

Noté 5 sur 5 étoiles

Overseas online purchase

Purchased two bags online to be sent to Hong Kong. Both bags arrived timely and in perfect condition. Very happy with the quality. The colours of the bags were exactly as shown on the website.

1 février 2024
Avis spontané
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Réponse de TUSTING

Thank you so much for the five stars - we're delighted you're happy with our bags and service and look forward to helping you with another purchase soon.

Noté 4 sur 5 étoiles

Great customer service

Great customer service! I have bought a few bags, one (regular Holly) was exceptional quality, the other (greta) had an issue with the magnetic closure, however, it was it still beautifully crafted. The leather quality is outstanding and the prices are fair. Only reason I go back to them, even though one bag had an issue, is their amazing customer service and leather quality. I highly recommend. Reason for 4 stars is due to the greta bag having an issue with the magnetic closure; it wasn't strong enough and would cause the bag to easily open up. I had to return but they made the return process easy.

15 décembre 2023
Avis spontané
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Réponse de TUSTING

Thank you for your kind review Shana, glad we were able to sort out the unfortunate magnet smoothly for you!

Noté 5 sur 5 étoiles

I purchased a full set of WNU x Tusting…

I purchased a full set of WNU x Tusting Weekend Holdalls for my wife's birthday. She loves the bags and I was very impressed with customer service and delivery.

8 février 2024
Avis spontané
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Réponse de TUSTING

Thank you so much for your review Adam; we're thrilled your wife loves the bags - what a great birthday present! ❤️

Noté 5 sur 5 étoiles

Sensational Mini Holly handbag.

Although i was told the mini holly bag was out of stock and i’d need to wait a few weeks( it was over Christmas holidays so was expecting a delay) to my surprise it arrived tracked, signed for and was beautifully packaged with its dust bag way sooner than expected. It’s elegant, petite, beautiful and stylish, surprisingly spacious and definitely an heirloom for the future, well worth the wait! Quality is stupendous.
Service was friendly and excellent- informing me of delay and follow up emails to check i was pleased with purchase. It’s a fabulous bag and it really feels like a bespoke service you get from an understated but excellent British family business. Highly recommend.

1 janvier 2024
Avis spontané
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Réponse de TUSTING

Thank you so much for the lovely review and it's wonderful to know that you are enjoying Mini Holly! We look forward to welcoming you back soon.

Noté 5 sur 5 étoiles

Fantastic Customer Service

Tustings provided fantastic customer service in the run up to Christmas to ensure that my purchase was delivered on time. They kept me updated on a regular basis and provided reassurance! The Tusting's handbag is absolutely gorgeous and has been very well used by my wife since Christmas Day! Tustings have been a pleasure to buy from.

11 janvier 2024
Avis spontané
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Réponse de TUSTING

Thank you, Michael, for the lovely review; it's great to know your gift hit the spot and you enjoyed our service. We look forward to welcoming you back soon!

Noté 5 sur 5 étoiles

Beautiful leather

I have looked at your handbags and decided on Mini Holly in Pecan . Contacted customer services with a query whether in stock, length of strap and despatch as nearing Christmas. Reply was quickly received and order made. Bag arrived, day after order placed, with a little extra, Ladybird flew out of the packing tissue.
Beautiful leather and design. Sits nicely in the hand and
a light cross-body.
Perhaps a nice addition to the collection would be a small purse to fit inside with wallet, space for cards and
coins.

14 décembre 2023
Avis spontané
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Réponse de TUSTING

Thank you for the lovely review Sue, it's great to know that your Mini Holly arrived safely, though we're not sure how that little stow-away snuck in! Hopefully, it is a good omen, and you will enjoy the bag for many years. We'll certainly look at adding another purse to our range if our Coin Purse isn't quite big enough for your needs, thank you. :)

Noté 5 sur 5 étoiles

Cannot recommend Tusting enough!

Tusting’s bags are so chic and timeless. Outstanding quality, traditional British design but with a cool twist. Love their partnership with India Hicks too…on my third bag and counting!

But the best thing by far is Tusting’s customer service which is next level. In this day and age when everything feels so transactional and impersonal, when even “luxury” brands make you queue up outside their stores as if waiting to buy a loaf of bread, the Tusting family and their team make you feel like one in a million every single time you reach out to them. This is true luxury to me, thank you Tusting!

8 décembre 2023
Avis spontané
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Réponse de TUSTING

Thank you so much; what a great review, and it reassures us that we're doing just what we set out to do. We look forward to welcoming you back very soon.

Noté 5 sur 5 étoiles

I have now made 2 purchases from…

I have now made 2 purchases from Tusting and I am more than happy with each item.
The quality of the materials used is excellent and the workmanship for each item is superb.
I called the company for information on a couple of occasions and was impressed by the friendly and helpful people I spoke with. Quality goods from a quality company in my opinion!

2 novembre 2023
Avis spontané
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Réponse de TUSTING

Thank you for the lovely review, we appreciate it enormously and we'll pass on your lovely comments to our making team here too. We look forward to welcoming you back soon.

Noté 5 sur 5 étoiles

Beautiful product

Tusting is an exemplary company. Their product is beautiful and well made. I love my Holly bag. The customer service is wonderful…eager to answer questions with a high level of courtesy and professionalism. I look forward to my next purchase!

20 novembre 2023
Avis spontané
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Réponse de TUSTING

Thank you so much Susan, we sincerely appreciate this kind review and look forward to helping you choose that next purchase!

Noté 5 sur 5 étoiles

Handmade in England

Handmade in England, family business and great service! And so nice handbags! I love my mini holly!!

1 décembre 2023
Avis spontané
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Réponse de TUSTING

Thank you so much, Cecilia!

Noté 5 sur 5 étoiles

Simply Stunning

Simply stunning handbags with the utmost ATD
The whole experience at Tusting has been brilliant
My bags are soft, supple and beautiful so, so well made.

20 novembre 2023
Avis spontané
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Réponse de TUSTING

Thank you for the lovely words, Maxine, it's a pleasure to welcome you to the extended Tusting family!

Noté 5 sur 5 étoiles

What a wonderful British company…

What a wonderful British company producing exquisite hand made products from superior leathers and other materials. Most are sold under their own name but they have also produced for Church’s Shoes and for M & S Best of British range.

I recently made many purchases at their annual sample sale. A laptop bag was missing the shoulder strap. No problem as one was swiftly provided to complete a Christmas present.

I cannot speak more highly for the company AND its product

24 novembre 2023
Avis spontané
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Réponse de TUSTING

Thank you Michael for the lovely review; we're delighted to welcome you to the extended Tusting family and hope to see you again soon!

Noté 5 sur 5 étoiles

My new “go to “ for handbags.

I am a fairly new Tusting client and I am really impressed with the beautiful quality of their bags. I also like the fact that they are reasonably priced, unlike some of their competitors, who, in my opinion, charge ridiculous amounts for their bags, and have priced themselves out of the market. Tusting customer service is also head and shoulders above their competitors, especially Lucy Kershaw, Customer services, coordinator, who goes above and beyond in her friendly and efficient service. I will certainly be buying more lovely bags from Tusting.

17 novembre 2023
Avis spontané
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Réponse de TUSTING

Thank you, Yvonne, for your lovely review! We loved welcoming you to the extended Tusting family, and hope to see you again very soon.

Noté 5 sur 5 étoiles

They are the most beautiful bags

They are the most beautiful bags - fabulous quality and amazing customer service. I have work bags, handbags and small leather goods and I use them every single day.

1 novembre 2023
Avis spontané
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Réponse de TUSTING

Thanks so much for the kind review Sarah and, of course, for being such a great customer.

Noté 5 sur 5 étoiles

Luxury products with amazing aftercare…

Luxury products with amazing aftercare from a lovely company.
I have a number of Tusting products and the quality is second to none.
After lots of hard wear, they will help you revitalise the products - just awesome service.

5 octobre 2023
Avis spontané
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Réponse de TUSTING

Thank you so much for the kind words Mark, we really appreciate you sharing your review and we look forward to doing business with you again very soon.

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