Tyneside Home Improvements Avis 

We certainly had a rocky start, and some things went wrong along the way too - but you can’t fault the end result

We love our new orangery, the stonework is stunning and matched our house perfectly

Worked in the industry years ago and was concerned as the new roof was both large and odd shaped. Kevin and his team reassured us that there was no issues. The installation was quick, the lads that installed were excellent and cleaned up after the job. The whole team from sales to survey to fitting were marvellous and I would recommend without hesitation thank you!

Great service. Excellent workman ship with good quality products. All workmen were excellent and never stopped . Extremely happy with our project,

Wow not happy at all. The first thing I was asked was am I in a position to say yes or no TODAY I said no I don’t like being put on the spot. He didn’t like that so told me to ring back and left!!!!! I said even if I ring back it still won’t be a yes or no at the time of appointment he told me everyone would do that I told him no they don’t. I hate pushy salesmen I feel so angry and annoyed!!!! I send a direct message to the company and will give them their due the Sales Manager did ring me back straight away - did say they would send another person out under n pressure to buy but I didn't take them up, as the sales man Lee totally out me off. As I say I hate pushy salemen and will NEVER buy off a company that do this. It may work for some people but sorry not me

Excellent service from the outset, even a visit from Kevin who owns the business, who came out to explain how the roof work would be undertaken, including timescales. The roof is a reverse incline and another Superlite approved company would not even quote for the work. The installation is complete and I can’t tell you how happy we are, the team are amazing, very professional, polite, respectful and friendly.

Tyneside Home Improvements have just made getting a hybrid orangry/conservatory, the most pleasant experience.
From start to finish, the process was seamless.
This company was so professional. Their communication was brilliant and their customer service outstanding!
The builders I had were polite and professional and worked so hard. Every day there was huge progress. I had to work most of the time but I left them an electric supply, kettle, coffee and biscuits and they were more than happy and just got on with it. They cleaned up all mess and really went above and beyond in being considerate to my neighbour during the build which was important to me. They are an asset to the company.
Then came the glazing team, followed by the electrician and then the plasterer. It ran like a well oiled machine with no lost time waiting for the next service to start.
My Decorator has also commented on how good a job the plasterers have done.
Stuart was brilliant listening and acting on my comments with no issues getting things exactly as I requested them.
And Michelle and Angela in the office kept me informed each step of the way. Communication was really important to me as I couldn't be home much during the build and Tyneside Home Improvements made the whole thing stress and hassle free.
I would definitely use this company again and would highly recommend them!
Thank you for a job well done!!
Kind regards, Sarah.

We have just had our composite door fitted today. What a excellent product provided. Thanks to Paul & Steve for their excellent workmanship. We have been kept informed every step of the way by the office. 5star service and would highly recommend THI to anyone. We will definitely be back in touch when we need any further work done also can we say a BIG THANKS to Kevin ⭐️⭐️⭐️⭐️⭐️👏🏻👏🏻👏🏻

Our radiator gave up the ghost at the worst time of year, way out of warranty by years. Contacted Michelle, put in touch with Anthony and that’s all it took. Radiator sorted at a great price, installed the very next day by two fantastic electricians. A relief for us, we now have heat and it was all made so easy!

I wanted my new roof on our Conservatory before my Wife’s Birthday and before I went in Hospital.
Tyneside Home Improvements promised me they would fit me in, despite the recent weather we’ve had they bust a gut to achieve it in the 3 day installation period that they programmed for.
The Fitting team of David and Scot on the first day and David on his own the second day were absolutely amazing, they were friendly, informative, answered my numerous questions ( in construction all working life )
Courteous, very tidy, safety conscious, quality tradesmen. The final day was inside insulation, boarding and Plastering. Peter again was very good at his job and again followed the same pattern and procedures as the fitters.
The Office Staff, Surveyors, Management and Anthony were easy to talk to and made dealing with their company easy and straight forward.
I would definitely recommend them to friends and family, massive well done to you all and thanks from me and my wife.

Absolutely excellent. Had kitchen door fitted and it was installed to the very highest standard. Cannot praise enough and would recommend without hesitation.

Have to say these guys have been amazing. Everything from dan giving me the initial quote and working with me to get what I wanted. And everything happening when they said it would. No nasty surprises. I had the pleasure with dealing with a few members of staff there from owner Kevin and Damon all very helpful,
The workman worked solid and professional. End result a great new room which we use more than any other room .

These guys were that good I recommended my parents who will be getting a great new space as well.

Thanks again
Jon-Paul & Laverne

Friendly and helpful fitting team. Respectful of property and cleaned up very well before leaving. Excellent work of the highest quality. Office staff kept us informed throughout

From the start, Michael coming out and planning and showing us what it would look like, Kevin organising everything, the lads who put the roof on and the plasterer, brilliant from start to finish, the lady from the office kept us up to date with what was happening, the roof inside and out is amazing, we would most certainly recommend that you use this company!! You won’t be disappointed!!!

Tyneside Home Improvements have been excellent throughout this project from the first discussions to the finish, with excellent communications at all times. The building team, Joe, Scott and Andy, were friendly, professional and brilliant workers and Peter the plasterer was superb and a really nice guy. The whole team was outstanding and all the work was first class. I would highly recommend Tyneside Home Improvements to anyone

Just had my super lite roof installed today. Only took 2 days to complete and the guys never stopped. Ritchie and David were absolute stars and went above and beyond expectations installing the roof and even doing a few other additions. Steven the plasterer done a fantastic job. The finished effect is beautiful 👌 Here’s to another 30 years use 😉 You can all come back anytime 😊

We are over the moon with our SupaLite tiled roof which has transformed our conservatory into a stunning and comfortable dining room for us to enjoy all year round.

After shopping around, we eventually decided to go with Tyneside Home Improvements, not because of the salesman but because they were recommended to us by friends.
We definitely made the right decision as the work carried out exceeded all our expectations.

Thanks to Dave and Ritchie who always arrived on time and worked non-stop to replace our tired polycarb roof.
They are such friendly, hardworking lads and nothing was too much trouble.
They were a pleasure to be around and such a credit to THI.
We were so delighted with their workmanship and our beautiful new room.

Also thanks to the customer service team, the plasterer & electrician.

Special mention & thanks to Anthony the operations & customer relations manager.
What a genuinely lovely man who looked after us throughout ensuring we were happy every step of the way.
Anthony has such warmth, pride & passion for the company and its customer service.
This just shone through giving us the reassurance that everything would be perfect on completion and it was!

We cannot recommend THI highly enough.

Thank you THI our garage conversion is looking good, it has made our hallway so much bigger, we now have a downstairs loo, shower room and utility/ bedroom. We also love the extension on the rear of our home overlooking the garden. All work carried out to a high standard by professional friendly, ground workers, plasters, carpenters, electricians, and plumbers. Thank you Damon for keeping it all on track.

We had our conservatory roof replaced with a supalite roof alongside new doors and windows. The overall result is fabulous. It was completed in late July but I’ve delayed a review to give an honest opinion of the effectiveness of the roof. In the last 6 weeks we’ve had excessive temperatures, heavy rain, thunderstorms and a drop in temperature and I can honestly say the conservatory is fabulous. Much cooler in hot sun, much warmer in cooler days and when it rains the noise is a fraction of what it used to be. Very satisfied with the end result.
The reason for only 4 stars is the overall attention to detail which in my opinion needs some improvement. Originally ordered the third week in May, the work was scheduled for early July. This was delayed twice and eventually started the last week in July. The work was deemed ‘finished’ on 28 July and I was asked to sign off the completed job to allow payment to proceed. I was not at all happy. There was some plastering missed, the sealant under the sills had ragged edges and needed trimming, and the door to floor edge had gaps, as did the conservatory wall to house joins. Having phoned to make my views clear, a whole team turned up the following day and everything was corrected within a short time. It would have been so much better if there’d simply been a final overall inspection by one responsible person rather than relying on me to sign off the quality. So much more cost effective too for THI I expect. The JHAI inspection was the following week and I was asked for the electrics safety certificate. I didn’t have one. I rang THI and was told there’s a bit of a delay on issuing them. I also discovered another oversight. We’d asked for a dimmer switch but a normal switch had been installed. I rang again and this was corrected fairly quickly as it was simply an oversight.
In summary, the end product is superb, but the experience of project management was lacking in continuity and attention to detail. All credit to Anthony who was always available as our customer care contact and was able to put things right - but so much of his time and ours was wasted dealing with issues that were very avoidable.
I’m still waiting for the electrics safety certificate.

We are extremely pleased with our new conservatory roof. Joe and Joel, the plasterer and electricians worked hard and we're a pleasure to have around. They cleaned up after themselves and have done a very professional job. Many thanks to all involved.

We are delighted with the work carried out by Tyneside Home Improvements. Any small problem was attended to and everyone involved have been friendly and approachable. Joe and Joel were excellent. All of the teams involved were very tidy and clean. They swept and hosed down at the end of every day. We would thoroughly recommend the company.