I checked that they deliver here and they do. Paid top-whack for that but the order was processed. Then I got an email saying they'd cancelled the order as they don't deliver here. I emailed back... Voir plus
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Lisez les avis des autres
Was looking to buy a globe water feature from this company, but the size we wanted wasn’t in stock. However they were very helpful in advising the solar pump conversion for the unit we purchased els... Voir plus
L'entreprise a répondu
Great choice of water features and prices are cheaper than anywhere else. I ordered a Rio Grande River Falls Giant Water Feature with Lights first and was so impressed I then ordered Woodland Multi f... Voir plus
L'entreprise a répondu
I ordered some replacement lights for my newly refurbished water fountain. I received these items less than 24 hours after ordering them and fitted them straightaway. They were very easy to fit and lo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de UK Water Features
Écrit par l'entreprise
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The online world of water features!
UK Water Features is home to over 2,000 different designs for you to peruse at your leisure. Many fountains are available with fast and hassle-free next day delivery.
We also offer garden ponds, fountain pumps and accessories to help you with the maintenance of your feature and give you peace of mind. Nestled in the beautiful Yorkshire scenery since 2007. Shipping services available across the whole of the UK.
Coordonnées de contact
Unit 9, Strafford Industrial Park, Gilroyd Lane, Dodworth, S75 3EJ, Barnsley, Royaume-Uni
- 01226388889
- info@ukwaterfeatures.com
- www.ukwaterfeatures.com
4,0
Bien
2 k avis
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250 LPH Solar Powered Pump with Battery Back Up and LED Light
I would have rated my experience 5 stars if it were not for the absence of a dedicated customer service/ after sales care telephone help line on offer; no live chat option is available (contrary to what the website says) and all queries (pre and post sale) need to be emailed. To the company's credit, they do reply to emails within 24hrs but I think most customers, like myself, would prefer to be able to actually speak with someone, particularly on technical/initial set up issues.
That aside, I am extremely happy with my purchase. Delivered the next day, set-up was reasonably straight forward and both the pumps purchased seem, so far at least, to be working well and are performing as marketed.
8 juin 2024
Avis spontané
NO REPLY TO EMAILS 😡
I asked advice about a replacement water feature pump and transformer and was answered promptly by emails. I have tried several times to order these from their website but have been unsuccessful and emailed to let them know this and asked for help. I haven’t received one reply and have now sent several emails. There is no phone number that I can call. Bad customer service!!!
30 mai 2024
Avis spontané
Probelms with wrong item sent and they…
Probelms with wrong item sent and they sorted it out very quickly, Very satisfied.
23 mai 2024
Réponse de UK Water Features
Hi Jim,
Thank you so much for your five star review!
Take care,
Georgia
UK Water Features
Excellent customer service
Bought a new transformer for st steel globe water feature , sadly failed after two weeks , and also pump and light failure .
Replaced transformer and pump all foc with next day delivery .
Now all working fine , thank you.
22 mai 2024
Réponse de UK Water Features
Hi Alan,
Thank you so much for taking the time to leave feedback - it's great to see your five star review!
Take care,
Georgia
UK Water Features
Cleaner
I purchased a chrome water feature a year ago from this company and need some chrome cleaner and purchased 2 bottles from it's website. When i received them I noticed they a funny gel like consistency and didn't look right so contacted the company with my concerns and received a response quickly apologising for the issue.
Katie, Gerogie and Bethany sorted the problem out sending a replacement quickly,
Really happy with the after sales service.
20 mai 2024
Réponse de UK Water Features
Hi Wendy,
Thank you so much for taking the time to leave feedback, we really appreciate your comments.
Whilst we're really sorry there was a problem with the cleaner, it's great to read that this issue was resolved to your satisfaction. Occasional issues are unavoidable sadly, but it's wonderful to hear that this was handled well by the team.
Take care,
Georgia
UK Water Features
Avoid at all costs.
I bought a water feature from these people for £269, which was broken when received. I have emailed them multiple times (with photo evidence) about replacing it and they have not even acknowledged my emails. Avoid at all costs. I am now seeking redress through PayPal.
Update - Replacement now received. Just a shame it took a one star Trust pilot review to make them read their incoming email.
21 mai 2024
Avis spontané
Réponse de UK Water Features
Hello,
Thank you for taking the time to leave feedback.
Whilst we're sorry to hear about the issues you experienced on this occasion, we are very pleased to hear that they have now been resolved.
Take care,
Georgia
Excellent service
Saw a water feature in a local garden centre at a decent price. I checked via Google and found this company selling the item for £100 less!!! Ordered it on the Sunday and by lunchtime Monday arrived. Exactly the same. All in all prompt service at a cracking price. 👌
20 mai 2024
Avis spontané
Réponse de UK Water Features
Hi Marshall,
Thank you so much for your five star review!
Take care,
Georgia
UK Water Features
Excellent Company
I ordered some replacement lights for my newly refurbished water fountain. I received these items less than 24 hours after ordering them and fitted them straightaway. They were very easy to fit and look fantastic. In fact I'm so impressed with the prompt service and quality of the goods supplied that I intend to order some more. I shall certainly add this company to my favourites list for future purchases and would recommend them to anyone.
12 mai 2024
Avis spontané
Réponse de UK Water Features
Hi,
Thank you so much for taking the time to leave feedback - it's great to see your five star review!
Take care,
Georgia
UK Water Features
I ordered a new water pump at 17.28 on…
I ordered a new water pump at 17.28 on Monday and it arrived at 10.12 on Tuesday, what brilliant service and great communication from Georgia. Thanks!
14 mai 2024
Avis spontané
Réponse de UK Water Features
Hi Mr Parker,
It's so wonderful to read your lovely feedback and the special mention is so appreciated, thank you!
Take care,
Georgia
UK Water Features
Wrong item sent
Wrong item sent. Thanks to Georgia, replacement sorted in one week. Amazing customer service.
8 mars 2024
Réponse de UK Water Features
Hi Susan,
Thank you so much for your five star review! This is fab to hear and I really appreciate the special mention, thank you! You've made my Monday!
Take care,
Georgia
UK Water Features
This company is fantastic
This company is fantastic. Customer service is excellent.
Would recommend to everyone.
27 novembre 2023
Réponse de UK Water Features
Thank you for taking the time to leave a review, this really means a lot to us. We're delighted to hear that you are happy with the service we provided.
Merry Christmas from everyone at UK Waterfeatures.
Many thanks
Joanne
UK Waterfeatures
Delivery is always on time
24 novembre 2023
Réponse de UK Water Features
Hi, thanks for your 5* review, we really appreciate this.
Merry Christmas from all at UK Waterfeatures.
Best wishes
Joanne
UK Waterfeatures
Great service. Great little pond.
Arrived really quickly and was kept informed. Nice sturdy little pond - perfect for our nature pond.
24 septembre 2023
Réponse de UK Water Features
Thank you Michael for your feedback! We are glad to hear you are happy with your pond. It is greatly appreciated.
UK Water Features
Customer Care Team
Efficient and reliable service
Efficient and reliable service. My order was dealt with speedily and I was kept informed of the dispatch status.
17 août 2023
Avis spontané
Réponse de UK Water Features
Hi Kevin,
This is wonderful to hear! Thank you for taking the time to leave such great feedback, especially when it relates to our communication as we always do our best to ensure customers are kept as informed as possible along the way!
Take care,
Georgia
UK Water Features
We love our water feature
We are extremely happy with our water feature. It was delivered on time in perfect condition and looks amazing in our garden. It’s so nice to hear the water sounds and also lit up in the evening. Would definitely recommend buying from UK Water Features
8 septembre 2023
Avis spontané
Réponse de UK Water Features
Hi Debbie,
Thank you for taking the time to leave a five star review of UK Water Features - this is great to see! We're over the moon to receive such a positive recommendation - you've made our day!
Take care,
Georgia
UK Water Features
Kingston Falls
Water Feature delivered on time given, easy to set up and working well.Well done and thank you for advice given during purchase process.
4 septembre 2023
Avis spontané
Réponse de UK Water Features
Hi Ken,
Thank you for taking the time to leave UK Water Features a five star review! We really appreciate all your lovely feedback and are so pleased to hear that our advice was helpful to you.
Enjoy the water feature!
Take care,
Georgia
UK Water Features
water feature power supply
My water feature power supply stopped working so I emailed this company they replied straight away and was extremely helpfull so I ordered the part yesterday and it arrived today. Water feature now working great . Great company will definitely use again
3 septembre 2023
Avis spontané
Réponse de UK Water Features
Hi Steven,
Thank you so much for all your lovely comments, this is absolutely wonderful to hear! We are so glad you enjoyed your experience with us and found our customer care team to be helpful.
We look forward to welcoming you back in the future!
Take care,
Georgia
UK Water Features
I love my little pond
I love my little pond, it’s perfect for what I want if for. It arrived very quickly and was a great price. Thank you.
29 août 2023
Avis spontané
Réponse de UK Water Features
Hi,
Thank you for taking the time to write a review.
We are pleased to know you love your new pond!
Hope to hear from you again soon!
Take Care,
Charlotte
UK Water Features
Solar pump to replace mains pump
Good quality, easy to install solar pump. Excellent value and speedy delivery. Bought to replace mains pump for water feature, great result.
21 août 2023
Avis spontané
Réponse de UK Water Features
Hi Janet,
Thank you for finding the time to write a positive review!
I'm really happy you are pleased with your purchase.
Hope to hear from you again!
Many Thanks
Charlotte
UK Water Features
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