Unflatpack Avis 

I recently had a sliding door wardrobe fitted across a space which had to encompass a chimney breast in its internal organisation. Unflatpack maintained good contact throughout and, when the first fitter said that the job couldn't be done as I wished, Denver came to the rescue and he and his workmate did a fantastic job. I couldn't be more pleased! It has transformed the bedroom.

Cosmin arrived on time, was extremely helpful when we discovered that not all necessary products to complete the job had been ordered and left us with a fabulous set of fitted wardrobes. He even advised on the day and changed the design to make the wardrobes a better fit for the room. I could not rate Cosmin any more highly. A highly skilled professional craftsman who I wouldn't hesitate to use again.

The workmanship and professionalism of my fitter Cosmin was fantastic.

However, upon reflection there are a few issues that I have had in dealing with unflatpack.

Firstly, I required a wardrobe for a space that was/is approx H 295cm D 71cm W 135cm. During the telephone consultation I was told that for this I would need to order 3 x 100m PAX frames. I was later sent an email stating this also as well as having my PAX wardrobe design updated to reflect this. I questioned needing 3 frames for the space as I thought it sounded excessive considering the measurements I was given but I was told that this was ok. I then proceeded to order the 3 as instructed.

Fast forward to installation day the fitter only needed 2 frames to complete my wardrobe. Now I am stuck with a frame that I have no way of returning to IKEA without having to spend money in order to do so. I contacted unflatpack and asked if they were willing to contribute towards the cost of returning the frame seeing as it was under their instruction that I purchased it but they have been unwilling to help. It is a real pain having to sort someone plus transport to help me getting it back to IKEA as the frame is large and as a small person with a small car this is not something I am able to do without help. It is also just another job for me as an incredibly busy person to have to sort. Hence the reason it is still sitting in my spare room 2 months after installation!

Another problem that I encountered with unflatpack was booking the installation. I had booked the installation via email and had received confirmation of the date. I then proceeded to book the day off of work. Getting time off of work is extremely difficult for me and has to be done at least 2 weeks in advance. The day before the installation was due I got a phone call saying that there had been an administrative error and they needed to move my installation to the following day. I had to put my foot down and insist that it was carried out on the original day/date and they did oblige. I think companies need to realise how hard it is to secure time off and people can't just get/change annual leave in an instant.

Additionally, on reflection they are actually quite expensive for what they do. I essentially paid £1100 (£685 for fitting) (£425 for the materials and extortionate delivery costs from IKEA) for them to put up a 100m IKEA PAX and put a cupboard on top and I lost out on space in the width and depth of the wardrobe which I could have had if I had just found a carpenter or company to construct a fully fitted wardrobe from scratch. It would have been more expensive but doubt that I would have had all the issues that I experienced with unflatpack.

Lastly, to top it all off I recently got an email from unflatpack informing me that they had leaked my email address in some sort of data breech which was kind of the icing on the cake for me!

In summary Cosmin, a great worker and wonderful fitter, however the rest of my experience with unflatpack was not up to scratch!

I am so pleased I found this company. I really enjoyed the process of designing exactly what we needed and then having their help with my Ikea order. Our fitter, Michael Dixon was excellent and we are so pleased with the finished result. I can't believe he was able to do it all in one day! Another big positive was not having to wait, once we had the date of the Ikea delivery Michael was able to come the same week.

The result looks great, half the price of a custom wardrobe. Denver did a great job, he suggested a couple of small changes based on his experience which improved the setup, a bloke on top of his game!

Very fortunate to have found this company. Our requirements needed so much of restructuring from the IKEA design. Denver & team have done it so well. The End output of both the rooms are just amazing. We have already been asked for their contacts after our friends & family seeing the wardrobes.

Delighted to have found this company. They privide the perfect solution to the problem of having Ikea furniture without the torture of trying to put it together successfully!
The end result is excellent. My dressing area now has Ikea Pax wardrobes which look like beautifully fitted wardrobes. I would highly recommend the service.

Krissy was great throughout on design, booking and logistics.
Very happy with the final product and it’s totally transformed my bedroom.
Once IKEA has more stock, we will do our second bedroom!

I’m so impressed with the service we received from Unflatpack. Fero was a great installer and he’s done a fantastic job. Our wardrobes look amazing!

Very very good. Reliable, fast, great communication and would use again without hesitation.

Great service. Quick, helpful responses over email / phone and excellent furniture building. Thank you

The quality is next level, I even forget that the wardrobes are ikea! Our guests compliment our wardrobes all the time, and the cost was a bargain compared to competitors. Everything from the design to the installation was seamless, took less than 2 weeks for fitting after ikeas delivery, and was done in about 6 hours. He even gave us tips on painting. Would thoroughly recommend!

What can I say about the fabulous Tiger and Harrison. Great guys, amazing energy, lovely to work with. Can't think of any other person better at his job. Top guys

Really great service, one of the only places I found that do this. The finish is excellent and you would never detect it was an Ikea wardrobe and you save a lot of money, about a quarter of what it would cost for a company to build one in.

At the design stage, I received advice on what would work best for my room, but I was still unsure at how it would all come together.
I tend to find that there are hiccups with whatever I do and so expected a disaster along the way.
Having said that, everything went smoothly! The job was completed quickly and tidily and I’m so pleased with my wardrobes. Have shown them off to friends and literally don’t know why you’d pay thousands for a bespoke wardrobe when these work so well. Very glad I went with Unflatpack.

Cosmic did a fantastic job. The wardrobes look fantastic and I would definitely recommend this service.

Cosmin was very professional and friendly. He checked everything with us and fitted our bedroom wardrobes to a very high standard. We would highly recommend him!

Cosmin did an excellent job of our inbuilt wardrobe, I'm so pleased with the results! Cosmin was clearly very experienced and had really useful ideas for the placement of the lights and shelves etc for the pax. Great attention to detail and left the room spotless and packed all the cardboard boxes neatly together. Really impressed with how quickly he did the job, thank you so much!

Due to our slanted roofing I chose unflatpack to bespoke my wardrobes to utilise the space as much as possible and WOW. They completely exceeded all expectations, the service was fab, the installation team Tiger and Harrison were so professional and did an amazing job! Thankyou so much guys! Checkout our install on @no.2_the_orford

This was my first experience with IKEA fitted furniture as never thought I would buy anything from IKEA – never say never!
Tiger / Harrison were quick / the job is ‘clean’ & I have a sleek / stylish wardrobe now - cannot be happier. Thanks!