After the order was made everything was great. Lots of order communication and updates and delivery was way faster than expected, but the online ordering process was TERRIBLE!! Honestly took about 5 a... Voir plus
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Very straightforward process, the items I ordered couldn’t be purchased in the UK, in that size bottle anyway and the price was much better than I could find here when ordering enough of the smaller s... Voir plus
Bought off this company a couple of times, always kept well informed of each stage of the order. Delivery was very quick from Germany, as you can not get this Landy Cognac from the UK any more. Highly... Voir plus
First time ordering from this company & was a little worried after reading the negative reviews but I can’t fault them. My package arrived quickly & I was kept updated every step of the way. It was al... Voir plus
À propos de l'entreprise
Coordonnées de contact
Winkley Studios, 7 Winkley Street, E2 6PY, London, Royaume-Uni
- 020 3807 0024
- info@urban-drinks.co.uk
- www.urban-drinks.co.uk
4,4
Excellent
845 avis
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Placed an order, heard nothing since
Placed an order, took my money got confirmation on wedsite with order number, but no email confirmation with further information or details on order like estimated delivery time etc and no reply to my enquiries regarding the whereabouts of my order that I have paid for. Not happy, and I will be taking this further if I do not get an acknowledgement soon.
26 décembre 2023
Avis spontané
Réponse de Urban Drinks UK
Dear Mrs Reynolds,
Please have a look at your emails. We have already answered you twice and informed you about your order.
Indeed, you have ordered a product that was indicated to be available in 1-2 weeks on our website and on the order confirmation, which probably arrived in your spam folder (maybe also our emails to you).
This is because you first have to order the product. Then we need between 1-2 weeks to find and supply this product and after this time, we will be able to dispatch the parcel to your delivery address.
This information is still to be consulted on our website at the moment.
We stay available for more assistance and wish you a nice day.
Kind regards,
Urban Drinks
Fantastic service delivery was it…
Fantastic service delivery was it brilliant thank you very much will be using you again definitely and recommending you to my friends and family
18 décembre 2023
Excellent service
Excellent service, very quick delivery, my only quibble is that delivery was very expensive.
12 décembre 2023
Great company
Great company - had updates on my order continually. Accurate delivery info and I was able to change the date of my delivery easily. Definitely shop here again.
11 décembre 2023
Not received my item
I've ordered a rare bourbon from the company over 10 days ago. I've been trying to contact them over the last few days because I've received no information about my order.
UPDATE:
The team got back to me almost immediately, I was assured that my delivery would arrive before Christmas and the member of staff that dealt with my issue was polite, understanding and incredibly helpful. I'm looking forward to when the item arrived!
3 décembre 2023
Avis spontané
Réponse de Urban Drinks UK
Hello,
We unfortunately did not receive any email from you until today.
But we will contact you immediately concerning your order.
The product was indeed coming from the USA and was indicated to be available in 5 to 7 working days on your website.
Kind regards,
Urban Drinks
Ordered 3 bottles and received 1 in…
Ordered 3 bottles and received 1 in quick time and great condition. Good start.
No word on where the other 2 bottles were so I emailed and received a quick response saying they were coming from their German hub and would be on the way that day.
A week later after not receiving I messaged again and was told the customs clearance hadn’t been approved and they would resend the paperwork and they’d be despatched either that day or the day after.
A week later still nothing. I asked for a refund for the 2 bottles I hadn’t received and was given a refund but it was £33 short.
I argued and provided the original sales invoice with the prices I had paid and eventually received my other missing cash.
Awful experience. Wouldn’t recommend.
As somebody else has noted it’s a German company you deal with but as I used a website ending in co.uk I presumed it was a company here in the U.K. poor show all round. Avoid.
14 décembre 2023
Avis spontané
Réponse de Urban Drinks UK
Hello,
We are very sorry for the bad experience you had to go through.
The full amount for the bottles has been refunded via PayPal yesterday as we can see. The papers arrived yesterday evening and we would have been able to dispatch your order in time for Christmas. But as you said, it was already a week late.
We are very sorry for this logisitcal inconvenience and stay available at any time for more assistance.
Kind regards,
Urban Drinks
Rare Gin on the market. Speedy delivery/.
This Gin is not easily available on the market. Been looking for good few months. Found enough stock needed. Speedy delivery.
11 décembre 2023
i bought a 6pack of ice tropez and i…
i bought a 6pack of ice tropez and i paid £60
they only sent me 1 bottle
i sent them an email with pictures of the money i paid and the picture of one bottle i received and never got a correspondence
7 décembre 2023
Avis spontané
Réponse de Urban Drinks UK
Hello,
That is not quite true. We have already contacted you to inform you, that 1 bottle has been send from our UK hub and that the 5 other bottles had to be shipped from our warehouse in Germany.
Those bottles shall arrive at the beginning of next week.
Kind regards,
Urban Drinks
Highly Recommend
I highly recommend shopping with Urban Drinks UK, who sourced a bottle of vodka unavailable in the UK from Berlin, it arrived in perfect condition, pleasant delivery driver. I appreciate the whole shopping experience provided by this company, especially after a dreadful experience with another online company based in Spain.
11 septembre 2023
Avis spontané
Urban Drinks purchase.
Received my order with absolutely no issues great service and transparency provided by Urban Drinks throughout. Would definitely use again and would recommend to others by my own experience using them 💯👌
29 août 2023
Avis spontané
The bottle was part full
Although urban drinks knew about in-transit issues with Cosa Nostra Scotch Whisky, leaking out of the bottle, I was content with a full refund, including postage, once the bottle was returned. The customer service team responded swiftly & satisfactory & with this, I will use their services again. My rating is low because of the product, not the customer service team.
11 août 2023
Avis spontané
Réponse de Urban Drinks UK
Hello,
Thank you for your message. We are very sorry to hear about your experience.
We are sorry, that we could only answer you this morning, as our support does not work during the weekend.
On the pictures you have send us, we can see that the bottle is fully sealed and could not have been contaminated in any ways.
A return label has already been created for you and send. As soon as we have receive the parcel at our UK hub, we will be able to proceed with a full refund for your order.
Best regards,
Urban Drinks
Excellent service and quick delivery
Excellent service and quick delivery. Good packaging. Very pleased.
19 avril 2023
Absolutely spot on
Absolutely spot on! Ordered a product I couldn’t find anywhere else. Packed really well, delivered quickly, will definitely use again.
3 avril 2023
Delivered very quickly and managed to…
Delivered very quickly and managed to get hold of a drink that I have not been able to source for a couple of years.
18 novembre 2022
Excellent Service
I ordered the Volbeat III Rum, package arrived quicker then expected, securely packaged. All round excellent service and will be using Urban Drinks UK for future puchases.
12 août 2022
Avis spontané
Brilliant service and the product was…
Brilliant service and the product was perfect. I had a couple of issues with delivery but contacted the company and got a response almost instantly and they rectified the matter perfectly. I'd 100% recommended them and will be using them for my presents in the future.
4 août 2022
Very good and quick delivery
6 juin 2022
Very helpful
Very helpful. Stocked a discontinued favourite brand and delivered within 48hours.
Well done.
21 février 2022
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