USCCA Avis 

Réponse de USCCA

Actualisé le 27 févr. 2024

Thank you for taking the time to leave a review for us, Darcy.

We apologize for the experience you and your dad had with our customer service. I understand how you both must be feeling and it’s disheartening to hear that the interaction left a negative view of the USCCA with you both. We appreciate your taking the time to leave an honest review and allow us the opportunity to investigate.

Our primary goal is to provide exceptional customer service and assist our customers with their requests, including cancellations, without undue pressure. After reviewing the calls on your Father's Account, multiple coaching opportunities did arise. It is never acceptable for a Member of our team to come across as rude or condescending.

Our team is dedicated to ensuring that each member’s decision to cancel their membership is a thoughtful one, given the importance we place on the value it brings. While we strive for clarity and understanding during these conversations, we acknowledge that the manner in which the advisor handled your situation fell short of our service standards. We have taken immediate steps to address this by providing the necessary coaching to the advisor.

Your feedback will be used to improve our training processes and ensure that all our representatives provide a positive and helpful experience.

Please feel free to reach out to us at 1-877-677-1919 or support@uscca.com if you have any questions or additional concerns.

Réponse de USCCA

Actualisé le 27 févr. 2024

We appreciate your feedback Kenny and the time you spent as a valued member of our community. We understand your concerns regarding the pricing change, and we’d like to provide some clarity on the matter.

Firstly, we’d like to sincerely apologize for any confusion or miscommunication regarding rates based on sustained loyalty. As with any product or service, pricing adjustments are sometimes necessary to reflect the added value of said product or service. We are constantly looking for new education and training as well as membership enhancements that provide members with the necessary tools and resources to be responsibly armed Americans. Although pricing is subject to change along with these enhancements to membership, it is also an ongoing goal to keep pricing as manageable for our members as possible. This is why membership pricing has only increased one time in the history of the organization, but we have never committed to keeping pricing fixed indefinitely.

In Oct 2020 the USCCA retired the Self-Defense Shield Protection Plan and purchased a Self-Defense Liability Insurance policy, which was issued to the association. All members, regardless of membership level become additional insureds on that policy. On November 1, 2022, this policy was improved to provide no limit defense expenses for a covered act of self-defense. The listed annual limits of liability apply to civil damages ($2,000,000 per policy period), incidental expenses ($20,000 per incident), and bail ($100,000 per incident).

We proactively communicated the price adjustments to our members through a comprehensive approach. Before their renewal dates, all members, irrespective of their level, were informed about the price increase through a thoughtfully crafted series of communications. This included both email correspondence and a physical mailer, ensuring that our members received clear and timely notifications.

We hope this provides clarity. If you have any further questions or would like to discuss this in more detail, please don’t hesitate to contact our customer service team at 1-877-677-1919.

Réponse de USCCA

Actualisé le 27 févr. 2024

Hi, JH. Thank you for sharing your feedback on our membership as we appreciate the opportunity to chat openly about your concerns.

Since November 1, 2022, there has been no cap on defense expenses for a covered act of self-defense. This applies to civil or criminal cases and covers all reasonable and necessary expenses incurred to defend the member including things like court costs, court taxes, and expert witnesses. Additionally, a $2,000,000 annual allowance for civil liability damages may be awarded as the result of a civil suit after a covered incident/occurrence. This means if you have a covered incident and you are sued civilly as a result - any damages awarded to the plaintiff (the person suing you) in court - up to $2,000,000 - could be covered by this allowance. Regarding bail bond coverage, bail bond is a stand-alone line item that would be available up to each claim limit of $100,000. How that is handled would be under that state’s rules and regulations.

In addressing the recovery clause, the insurance company cannot and will not provide coverage for incidents that were not self-defense. This provision gives the insurance company the ability to recoup amounts paid in the event it is later determined that the incident in question was not an act of self-defense. All responsibly armed Americans would agree that if what was initially presented as a lawful act of self-defense turned out to be a black-and-white first-degree murder, the insurance company should be able to recoup payments. It is also important to note, that the USCCA’s insurer has defended thousands of members, paid millions in coverage, and has never sought to recover any of the legal fees paid on behalf of members.

Importantly, there are no exclusions in the policy regarding volunteer church security teams. We have many church security teams that are currently USCCA members. It’s essential to recognize that these teams and individuals are acting in their individual personal capacity, not in the scope of their employment.

Lastly, determining whether or not a case meets the criteria for self-defense is not something that is taken lightly. Because of this, the determination is based on the facts of each individual case as they are presented. Those facts are reviewed by the insurance company, just like they are reviewed by any lawyer you may hire, to determine if they support a self-defense argument.

We hope this provides clarity. If you have any further questions or concerns, we encourage you to reach out to our customer service team at 1-877-677-1919.

Réponse de USCCA

31 août 2023

Thank you, Mark, for sharing your positive experience with the USCCA. We appreciate your review and are thrilled to know that our services have provided you with a sense of security.

We’re honored to have played a role in helping you feel prepared and empowered. Your endorsement of our services on various forums reaffirms our commitment to providing the best services possible.

Thank you once again for your trust in us. We apologize for the delay in our response, as we were not yet present on this platform. We would love to hear how you are enjoying the self-defense education and training that is included with your membership! Don’t hesitate to contact us at any time; our support is available 24/7.

Stay safe!