Uvbrite Avis 

Just got it about a week ago it will not charge AT all. Plain does not work at all. Tried to contact your people with no response. Cant return it if I dont have a place to send it. So sad agin I get ripped off and money is tight.

I ordered 2 UV Bright Go Bottles for my trip to Morocco. When we got there we found that one would not charge at all. When I tried to return the defective bottle when we returned from our trip, UV Bright would only continually say we were past the 30 day return window. They refused to address the fact that they sent me a defective bottle. This is a terrible way to do business. DO NOT TRUST THIS COMPANY!

I received my bottle while on vacation and was excited to see it however, the cap would not charge. Tried for several days and nothing. I’ve sent them 4 requests for assistance and no one has bothered to respond to me. Of course it’s too late to return the bottle … very poor customer service. Sorry I ever heard of them!

Bought a green beam bottle from UVbrite. Priced at just over £70 including postage
They sent me a second hand, used black go bottle priced at £30
I asked for the bottle I ordered and paid for.
Instead they refunded me £30 then told me I had to pay postage back to USA plus a 10% restocking fee to recieve a full refund. Which I doubt they would give me anyway. It's been going on for a few months now.
It was their mistake and they refuse to come to an amicable agreement.
Do not buy from this company.
They have the worst customer service I have ever experienced. They are out to fleece customers of their money.

I must compliment UVbrite on the speed of response to a request to return the product due to it being too late for my trip. However why do they ask you to pay to return the product to USA when it was originally distributed from Cannock, UK?
Am I cynical to think they don’t want you to return it and to accept their 30% refund not to return the goods.
I have received 14 emails with a revised offer of 40% refund or return the product to USA
I am not prepared to accept this considering they quote
‘REFUND Were happy to accept refunds in 30 days of purchase in full packaging’

I purchased 3 UVbrite water bottles for a family trip but the bottles arrived late and after we had departed for the trip. Whilst we were away I wrote to UVbrite explaining this fact and that when I return I would like a full refund as I had to find an alternative, last minute. I have had 12 emails offering me 30% refund and to keep the product. This offer has been upgraded to 40% in the latest email.
I haven’t been given a returns address but the dispatch address is from the uk town I was born in and I am more than happy to post them or even drive there
I am sure the bottles are great but I haven’t even opened the package as we don’t need the bottles anymore
I am not happy as I have 3 water bottles I no longer require and UVbrite have just short of £100 of my money

I never dealt with a company with such horrific customer service. I ordered a UV brite water bottle a few days ago. Emailed to cancel it one minute after order, sent several emails and finally heard back. “Oops too late”. I can return it, but I have to pay postage both ways. This is horrendous and unacceptable. I recommend this company to no one. There are other water, purifying companies out there.