Vale Furnishers Avis 

I purchased carpet and a sofa from Vale Furnishers. The staff there were very helpful (shout out to Clare, who patiently spent ages helping me decide colour and suitability). Fitting and delivery also went very smoothly.

I received fantastic customer service from Trina, sales representative at Vale Furnishers. All my queries were dealt with via email and WhatsApp as I live too far away. I was so supported and felt confident in placing an order. My display cabinet is both huge, heavy and fragile but the two delivery men took such care when unloading and positioning in my home, it looks incredible!

Vales is a fantastic furniture shop. The staff are great - very knowledgeable and helpful. The items we purchased are a great quality and the delivery men were excellent- very efficient and professional. We will definitely be using Vales again !

The staff were friendly and helpful. The choice was huge.
The quality of the products I brought are very well built.
The prices are very competitive.
The delivery was professional and the staff courteous and arrived quicker than expected.
Im extremely pleased with my beautiful new bed, headboard and mattress. I will definitely go there again.

The attention of the staff was amazing, such good advice.

Visited the store just before the New Year, we were impressed with the quality and quantity of items in the store. So much choice, we managed to pick one and Charles was so knowledgable. He was informative and helpful . The suite arrived as per time slot and the crew were efficient, polite and helpful. We would highly recommend Vale Furnishers.

Really knowledgeable staff courteous and polite, especially Lena Vanilla. Care was taken to show us all reclining chairs and a good recommendation was given. I am very pleased with the recliner it is most comfortable and fits in very well in our lounge. Delivery staff were on time and explained all functions to me. Excellent service all round and I would not hesitate to recommend Vale Furnishers

Exemplary service from all Staff who were excellent in solving problem I had with a Tempur bed

Fantastic showroom with wide choice and excellent staff who were attentive and interested without being over bearing or pushy. A very simple purchase process and the delivery service was again excellent.

When we need new furniture, we only go to Ash Vale Furnishers. We have bought two large orders from Ash Vale and have been more than happy with the results. Amanda was our sales adviser, this time, and she couldn’t have been accommodating or friendly. I’m sure we were not the easiest customers as my daughter, who doesn’t live with us, had to come and try out the sofa before we bought it. Amanda was happy to wait for the sale to allow her to sit on each sofa we’d tried, until she settled on the same on as us.
The delivery was seamless. The men were very polite and strong!
We won’t buy furniture any where else.

Very helpful & friendly as soon as you walk in the door, nothing is too much trouble for them, bringing you a lovely cup of coffee whilst you're choosing fabrics, even the delivery drivers are friendly too, a pleasure to deal with & I love the shop everything so well laid out, have recommended several people.

Great Showroom with friendly staff. Great quality furniture for all budgets. Great aftercare service and FREE delivery to North West Kent as well. Would highly recommend. Beware though that they do not accept credit cards but do offer good alternative payment methods.

The whole customer experience from start to finish was outstanding. We travelled up to Vale Furnishers from Dorset following a recommendation from friends and our first impression was 'wow' what a great selection of furniture!! We were searching for a table and six chairs to compliment our new kitchen / diner and tbh we just couldn't find anything suitable in our local furniture stores.
The staff at Vale were very helpful but not overbearing
at all as we spent a considerable period of time looking at different options. Unfortunately though my wife and I just just couldn't agree and so we approached Alan for his advice and guidance. Alan was brilliant, extremely patient, we were not rushed and with his help we finally decided to purchase a Callagaris table and 6 chairs which we are now very pleased with.

Good sales service, good bed and good delivery and fitting. Friendly staff

Great selection of furniture and exemplary service from all departments I dealt with. Sales staff were helpful but not pushy - Barbara couldn't have been more helpful when I kept changing delivery dates... nice to shop with a store that has good old fashioned values... knocks Furniture Village into next week

This morning I received another delivery from Vale Furnishing - a large display cabinet. I previously purchased a sofa and a large side board. The delivery was made by Kev (his third delivery here) and Aaron. They were very pleasant and helpful. Placed the furniture exactly where I wanted and cleared every little bit of packaging. Also made sure that they took their shoes off on the way in. And arrived within the two-hour slot given a few days before. The unit looks amazing. Thank you Vale Furnishers - what an amazing customer service! And also an amazing showroom

Vale Furnishers has always set the Gold Standard for quality products, customer service and delivery over the 30 years I have shopped there. It continues to maintain it's position and dealing with them is always a very pleasant experience . Thankyou.

Outstanding customer service. I bought a reclining sofa around 18 months ago. Over the weekend the electrics stopped working. I called on Monday around midday, an engineer was booked and came out at 10am Tuesday. Identified the fault, left a spare transformer and ordered a new one. Less than 24hrs from reporting the issue to being resolved. Simply outstanding service - prompt, polite and professional from start to finish. Highly recommend

Vale furnishers sold an Alessio sofa to us, which was supposedly made for them. It turns out that it was made by Natuzzi. If I had known this, I would never have purchased it as I have had bad experiences with Natuzzi before.

Although Vale's customer service was great, the sofa is NOT FIT FOR PURPOSE. It was made of cheap materials ie. mdf and hardboard. It broke for the first time when it was just out of Vale's warranty. As the sofa was covered by Natuzzi's 10 year frame warranty, s man was sent to repair it. It is now 6 years old now, and the frame has broken once again.

During the time we have owned the sofa, it has been regularly used, mainly at weekends. It has never been abused or subjected to any mistreatment.

Unfortunately, as a result of this bad experience I will not be purchasing anything further from Vale.

Bought a sofa from Vale Furnishers. Excellent experience, friendly and knowledgeable staff, and a smooth delivery process. We will definitely be coming back in the future.