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The UK's Leading Online Valve Supplier Valves Online were the UK's first online e-commerce valve company, set up to meet the needs of customers wishing to purchase valves, process and control solutions online. Since that time and with over 10 years experience, Valves Online have become recognised as one of the UK’s leading online valve retailers with one of the largest ranges of products available, supplying quality components at competitive prices. Official distributors for many leading international brands and provide knowledgeable technical support on the products supplied. Ball valves, butterfly valves, knife gate valves, globe valves, diaphragm valves, pressure relief valves…with one of the largest ranges of manual valves available to order online, you’ll find Valves Online have the product you need. Valves Online offer quality actuators for ball and butterfly valves. In-house actuation by technical experts ensures cost-effective, reliable, long-life solutions. In-house professionals understand the needs of customers and the technical questions that often arise. With sound training, a wealth of engineering experience and an in-depth knowledge of the products sold you’ll find Valves Online are more than just an online store.
Innovation Centre Unit L3, Yelverton Business Park, PL20 7PY, Yelverton, Royaume-Uni
3,2
5 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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the datasheet for the PRV claimed it was rated to PN12. The downstream side of the valve was not pressure rated so as soon as the PRV opened it leaked significantly. Valves Online refused to give a refund and blamed the poor description on the datasheet on thier supplier. nothing to do with me gov....
Great selection of products and quick delivery.
These guys suck! they seem to have decent stock but the shipping costs are out of control. I bought two small valves and paid £30 shipping. After contacting support after the fact they said there was nothing that could be done and I should have contacted support before finalising the order. Like most people will do that while online shopping. I was told I should not have checked the "residential address" option, even though it was to a residential address. I should have been psychic while shopping. Terrible user experience. I'll be searching hard for alternative supplier in the future.
Réponse de Valves Online Limited
Thank you for your feedback, we will be looking at how we can improve the messaging around residential address or find a better solution to how this is implemented.
Advertise products not in stock.
Then charge you 40% to return if incorrect. In my case this was hundreds of pounds.
Poor attitude in communication with pretend deadlines and absolutely no help whatsoever.
Take my advice and shop with a bigger known company with a proper returns policy and ACTUAL stock.
The worst transaction of my career.
Should’ve just stuck with RS components like normal.
This is a back street outfit with limited / no stock and a terrible attitude to customers.
Trust me, shop elsewhere.
Having to claw my money back now through my credit card company.
Réponse de Valves Online Limited
Thank you for your feedback.
We’re sorry to hear that you had such a negative experience as our team is dedicated to providing excellent customer service.
Our inventory changes rapidly and in this current climate and with a massive range of valves available, from time to time some items may be on a lead-time and built to order. This would have been informed by our sales team and you would have had the option to cancel or wait.
In this instance you decided to wait, upon receiving the valves and going to install them, you realised that you had ordered incorrectly. Our terms and conditions which clearly state a restocking charge may be applicable, need to be agreed before an order can even be placed, which you agreed to.
Even RS components in their terms and conditions state that a re-stocking charge may be applied.
If you would like to discuss this further, please contact us on 01822 855600 and our MD will be happy to talk with you.
i went to valves online to buy a few ball valves for a project i was working on and had the valves the next morning! not only did i receive the valves super fast but at the best price online. they were happy to discount my order even on top of their already low prices!
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