Vancouverbaskets Avis 

I ordered the All Things Chocolate Gift Basket for my son during finals, and it was perfect. It arrived quickly, beautifully packaged, and filled with delicious assorted chocolates he loved. Delivery was smooth and right on schedule, and the presentation was delightful. It lifted his spirits exactly as I hoped, and I will definitely order again.

The gift basket I bought was exactly as pictured, and the quality of the items was excellent. The delivery person was friendly, and it was delivered in good time.

The gift is so great and the price is not so bad! My friend liked it so much. At first I was hesitating since I'm ordering from another country but the buying experience is really recommended. Would order again.

My friend, to whom I had sent the basket, was absolutely thrilled with it! It was a present for her seventy-fifth birthday so timing was critical and Vancouver Baskets did not disappoint!

I’ve purchased several baskets from them in the past and have always been quite satisfied with the service. However, for my most recent order, I decided to include a helium balloon, knowing that my clients have children. Unfortunately, the balloon arrived poorly inflated (see attached photo) and was quite a disappointment - it didn’t even float.
I reached out via email requesting either a refund for the balloon or a replacement, as I couldn’t present the basket to my clients with a deflated balloon. In response, I received the following message: "We have received the images provided, upon thorough review of which we have decided that the condition in which the items arrived does not warrant compensation. We understand that the way in which the products were jostled in transit may not have allowed for the most ideal presentation/appearance upon delivery of the order, but based on the images contents of the items themselves were indeed protected by their exterior packaging, which the recipient can still use/consume if they wish to do so. We apologize for the inconvenience. "
This is definitely not the way to treat a loyal, recurring customer who regularly purchases gifts. Moving forward, I’ll be switching to Baskits Inc. It’s not about the $20 balloon—it’s about the overall presentation of the gift and the level of service provided. When dealing with client-facing gifts, attention to detail and exceptional service are absolutely essential.

I ordered a birthday gift basket for my sister. I told them that her buzzer did not work and to call her. She missed the call by a minute but called the driver right back. He said he was a ‘third party’ and he couldn’t come back to deliver it even though only minutes had gone by. I contacted someone at Vancouver Baskets and they said that an attempt was made and that the gift was sent back to a holding place. If I wanted the gift redelivered, I would have to pay. What kind of racket is this? I have used flower delivery companies many times, and they always reattempt to deliver until the person receives the flowers. Never in my life have I come across a complete scam like this. I said I didn’t want it redelivered and wanted a refund. To top it off, they said I could only get a partial refund as they had to withhold some money for restocking etc. I can’t imagine how much money they make off redelivery charges and their ‘restocking’ charge. NEVER USE THIS COMPANY!!!!!

I was notified that my Xmas breakfast basket was out for delivery on 12/23/24, it arrived 1/7/25. As expected, fruit was mushy and moldy. VB requested a photo, which was sent, of the rotting fruit still in the wrapped basket, they later requested a photo of each piece of the fruit, which had been disposed of at that point. Other non-consumable items in basket had to have slimy ooze washed off. A thirty count email thread trying to get status of shipment and then resolution from Juls proved pointless. When I phoned a CSR to ask if a photo of each piece of fruit was really necessary as fruit tends to rot when in transit for three weeks he hung up on me. Do not buy from this company.

My experience is the same as others here. I ordered a gift hamper on 19th December for delivery on 24th December. It has not been delivered as of 3rd January, and despite multiple follow ups, no action from Vancouver Baskets. I have used them previously with no issue, but at the moment they are providing what seems to be an automated email response, and no amount of trying to contact them or the courier company is fruitful. I would not recommend using them.

Scammers.

I placed an order to be delivered on December 30th, the driver "attempted" to deliver it, and by attempting I mean he made one measly little call and gave up. When I contacted customer service, they said there was "no safe space" to put the order so it was sent back to their fulfillment centre, and that it can be reshipped for a fee.

I informed them that what they were saying was a bunch of crap as the driver could have left the package with front desk and that I will not be paying to reship the package.

They are a corrupt business who will take your money. DO NOT EVER ORDER FROM THEM! It was my first and last time with them - never, ever again.

I would give a zero star if I could. My problem is very similar to the last post, the Grinch that stole Christmas.
In good faith I ordered a Christmas hamper on the 20th Dec 2024. I was given a choice of dates so chose the 23rd Dec. Still not delivered and its now the 30th Dec. I have emailed many times only to get the same response to keep checking the tracking information. The tracking was useless as gave no information till this morning and I quote 'out for delivery by end of the 28th Dec' but it has still not been delivered and today is the 30th. Have asked for a refund and it is against their T&Cs apparently. So who looks after customer rights in this fiasco. Terrible company, avoid ordering anything.

The Grinch that stole Christmas. I am writing to express my dissatisfaction and deception with Vancouver Baskets that I received. On December 20, 2024, I placed an order for a holiday gift basket to be delivered to my friend by December 23, 2024. Despite your promise, the basket has not been delivered.
I have contacted your customer service multiple times via email, and I cannot get through by telephone and have been told that the issue lies with the courier company. However, I believe it is your responsibility to ensure that the service I paid for is fulfilled. I have verified that the delivery address provided was correct, and I used the address drop-down menu on your website to ensure accuracy.
I am extremely disappointed with the lack of resolution and the poor customer service I have received. I requested a full refund for the undelivered basket and an explanation of how this issue will be addressed to prevent future occurrences. I also see that they received a F from the Better Business Bureau and have generic/fake social media platforms as well.