Had such a great experience with vans direct. From start to finish they have been so helpful with the whole process. David dealt with our purchase and honestly he couldn’t have been more helpful. Happ... Voir plus
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Lisez les avis des autres
Simply a delight to deal with listened to my requirements and made the whole process simple and very smooth Very impressed with keeping contact throughout initial order to final delivery day and ev... Voir plus
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Can’t rate Simon over at VansDirect any higher. I have now used him multiple times when sourcing vehicles for my clients and every time has been flawless. His communication is excellent, the vehicles... Voir plus
I had a great experience dealing with Colin Brown from Vans Direct. He really stands out from typical sales reps by taking a personal approach—he speaks to you like a friend rather than just ano... Voir plus
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À propos de l'entreprise
À propos de Vansdirect
Écrit par l'entreprise
Vansdirect is an award-winning van leasing broker, offering competitive deals on new vans.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
Coordonnées de contact
Vansdirect Ltd, 6 The Courtyard, NP10 8UL, Newport, Royaume-Uni
- 0344 539 4125
- www.vansdirect.co.uk
4,4
Excellent
119 avis
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Great Vans & Best Company
I've never been through a leasing process before, it all started from leaving them a email with roughly what I was after, Mark was so helpful and guided me through each step and with each process I had questions and Mark promptly answered and resolved my queries, later once my van was chosen I then had various communication with Emma at Vans Direct who was also very helpful and I can't recommend these guys enough, I've gone from a rusty transit van to a brand new nissan and couldn't be more happier, thank you Mark & Emma.
7 août 2026
Avis spontané
Réponse de Vansdirect
Thank you for your fantastic review.
We are delighted to hear that your first leasing experience was such a positive one. It's wonderful to know that Mark guided you through every step of the process, answering your questions promptly and making everything straightforward and stress-free.
We're also pleased to hear that Emma provided excellent support throughout and helped ensure everything went smoothly once your van was selected.
Congratulations on your brand new Nissan, and thank you for your kind recommendation. We truly appreciate your feedback and are thrilled that you're so happy with your new vehicle.
Kind regards,
Keith
Dealt with issues quickly
3 juillet 2026
Avis spontané
Réponse de Vansdirect
Good afternoon Mick,
Thank you for your feedback, it’s great to hear any issues were dealt with quickly and efficiently.
Kind regards,
Dean
Outstanding Customer Service
I had a great experience with Vansdirect. From my very first point of contact, everything was handled with ease, care, and attention to detail. Amanda was fantastic—she made the sales process straightforward and stress-free, kept me updated at every stage, and was always helpful and professional. Overall, it was an outstanding customer experience, and I wouldn't hesitate to recommend Vansdirect.
20 juillet 2026
Avis spontané
Réponse de Vansdirect
Hi Emma,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you had a great experience with Vansdirect and that everything was handled with care, attention to detail, and professionalism from your very first enquiry.
It’s fantastic to know that Amanda made the process straightforward and stress-free, keeping you informed every step of the way and providing the high level of service we always aim to deliver. Your kind comments about her support and communication will mean a great deal to her.
Thank you also for your recommendation. We’re thrilled that your experience was such a positive one, and we’ll be sure to pass your feedback on to Amanda and the wider team.
Kind regards,
Liza.
Great experience
Great experience, smooth process and kept fully informed at all stages of the process.
17 juillet 2026
Avis spontané
Réponse de Vansdirect
Hi Andrew,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you had a great experience with Vansdirect and that the process was smooth from start to finish.
It’s wonderful to know that you felt fully informed throughout every stage of your journey. Clear communication and a hassle-free experience are exactly what we strive to provide, so your feedback is greatly appreciated.
Thank you again for your kind words and for choosing Vansdirect.
Kind regards,
Liza.
Van not delivered as advised
Van not delivered as advised
Still not delivered at the time of this review
25 juillet 2026
Réponse de Vansdirect
Thank you for taking the time to leave your feedback.
We are sorry to hear that your van had not been delivered as advised and understand how frustrating this must be, especially when you are relying on updates and expected timescales.
Providing clear communication and keeping our customers informed is something we take very seriously, so we apologise that your experience did not meet those expectations. We appreciate you bringing this to our attention and will ensure your comments are shared with the relevant team for review.
Thank you again for your feedback.
Kind regards,
Keith
Great customer service from start to finish …
Had such a great experience with vans direct. From start to finish they have been so helpful with the whole process. David dealt with our purchase and honestly he couldn’t have been more helpful. Happy to answer endless questions I had and then following up to ensure the process was still going smoothly. The whole team have been great, highly recommend using them.
23 juillet 2026
Réponse de Vansdirect
Hi Zoe,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a great experience with Vans Direct from start to finish. It’s wonderful to know David provided such helpful support throughout the process, answering all of your questions and keeping everything moving smoothly.
We’ll be sure to pass on your kind feedback to David and the wider team. Thank you for your recommendation, and we hope you enjoy your new van!
Kind regards,
Kerry
The service was second to none both…
The service was second to none both from the sales team to the accounts.
Trevor Hammond
20 juillet 2026
Réponse de Vansdirect
Thank you for your wonderful review, Trevor.
We are delighted to hear that you found the service second to none. Providing a seamless experience across all departments, from our sales team through to accounts, is something we take great pride in.
Thank you for choosing Vertu Motors and for taking the time to share your feedback. We look forward to welcoming you back in the future.
Kind regards,
Keith
Réponse de Vansdirect
Thank you for your feedback. We’re delighted to hear that you found the team so helpful and that you had a positive experience with us.
We truly appreciate you taking the time to share your comments.
Kind regards,
Matthew
I cannot recommend Van Direct highly…
I cannot recommend Van Direct highly enough!
From the very beginning, Amanda Jenkins, my Sales Consultant, went completely above and beyond to make sure everything ran as smoothly as possible. She was constantly chasing updates on my Ford Transit Courier, keeping me informed every step of the way, and always stayed so positive and reassuring throughout the entire process. Nothing ever felt like too much trouble, and I genuinely felt that she cared about making sure I was looked after. Amanda is an absolute credit to Van Direct.
A huge thank you also goes to Emma and Zoe from the Customer Service and Finance teams. They were both incredibly helpful, professional, and so quick to respond to any queries I had. Their communication and support made everything stress-free.
I’d also like to mention the delivery driver, who I believe was called James (apologies if I’ve remembered that incorrectly!). He phoned me in the Tuesday afternoon to let me know he will be delivering my new van first thing on Wednesday morning and he was just as excited as I was! He was genuinely so happy for me, and his enthusiasm made receiving my new van even more special.
This experience has shown me that it truly takes an amazing team to make everything come together. Every single person I dealt with was kind, professional, and genuinely cared about providing outstanding customer service.
Thank you to everyone at Van Direct. I’m absolutely thrilled with my new van and will be forever grateful for everything you’ve done. You have an incredible team! ❤️🚐
Best Wishes to the team!
Stacey Evans
26 juin 2026
Avis spontané
Réponse de Vansdirect
Good afternoon Stacey,
Thank you for your fantastic feedback, it’s wonderful to hear you felt so well supported throughout. We’re pleased Amanda, Emma, Zoe and the wider team made everything smooth, reassuring and stress-free, right through to delivery.
Kind regards,
Dean
Réponse de Vansdirect
Hi there,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you found the process so easy and that Amanda was extremely helpful throughout your experience with Vansdirect.
Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to Amanda. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
smooth process throughout
very quick and easy to deal with, also very helpful and friendly
12 juin 2026
Avis spontané
Réponse de Vansdirect
Good afternoon Ryan,
Thank you for your review. It’s great to hear that everything was quick and easy to deal with, and that the team were helpful and friendly throughout — we really appreciate your feedback.
Kind regards,
Dean
Great service
3 juin 2026
Réponse de Vansdirect
Good morning,
Thank you for your review. It’s great to hear you had a positive experience and received such good service — we really appreciate your feedback.
Kind regards,
Dean
Customer Service is Second to None
Customer service is second to none. Always ensuring satisfaction with all aspects of the ordering to the receiving of the vehicles.
4 juin 2026
Avis spontané
Réponse de Vansdirect
Good afternoon Darren,
Thank you for your fantastic feedback. It’s great to hear you experienced such high levels of customer service throughout, from ordering right through to receiving your vehicles. Ensuring everything meets expectations is what we aim for, so it’s wonderful to know this was reflected in your experience.
Kind regards,
Dean
Fantastic service from start to finish
Fantastic service from start to finish. We recently purchased a new vehicle from Vans direct and all the staff were extremely pleasant and helpful. Simon in particular was brilliant at finding a vehicle that met my requirements.
3 juin 2026
Avis spontané
Réponse de Vansdirect
Thank you for your fantastic review.
We’re delighted to hear that you received great service from start to finish and that our team made your experience such a positive one. It’s especially pleasing to know that Simon was able to find a vehicle that perfectly met your requirements—he’ll be thrilled to receive your kind feedback.
Providing a helpful and enjoyable experience is what we strive for, so your comments really do mean a lot to us.
Thank you again for choosing Vans Direct.
Kind regards,
Keith
Excellent service
Good communication, efficient and veey friendly and helpful staff. Really enjoyed the experience and cant wait for my new vehicle.
5 juin 2026
Réponse de Vansdirect
Thank you for your wonderful feedback.
We’re really pleased to hear that you found our team friendly, helpful, and efficient, and that the communication throughout your experience met your expectations. It’s great to know you enjoyed the journey with us.
We’re just as excited for you as you await your new vehicle, and we’re sure you’ll love it!
Thank you again for choosing us.
Kind regards,
Keith
First time leasing a van from…
First time leasing a van from Vansdirect and I cant recommend highly enough. Conan dealt with my initial enquiry very quickly and then Lorna always kept me updated and was a pleasure to deal with. Vansdirect are now at the top of my list for all future vans I require.
5 juin 2026
Avis spontané
Réponse de Vansdirect
Thank you for taking the time to share your fantastic feedback following your first experience leasing with Vansdirect.
We’re delighted to hear that Conan was able to handle your initial enquiry so promptly and that Lorna kept you well informed throughout the process. Providing a smooth and supportive customer journey is something we pride ourselves on, so it’s great to know both made such a positive impression.
It’s especially rewarding to hear that we’re now at the top of your list for future van requirements — we truly appreciate your trust and look forward to supporting you again.
Kind regards,
Keith
Brilliant service again 👏👏👏
2 juin 2026
Réponse de Vansdirect
Thank you for your kind feedback. We’re delighted to hear you had another brilliant experience with us.
Your continued support means a lot to the whole team, and we look forward to seeing you again in the future.
Kind regards,
Keith
Fantasic customer service and support…
Fantasic customer service and support from the start. Very helpful and friendly staff.
29 mai 2026
Avis spontané
Réponse de Vansdirect
Thank you for your wonderful feedback. We’re really pleased to hear that you received fantastic customer service and found our team helpful and friendly throughout your experience.
Your kind words mean a lot to us, and we’re glad we could support you from the very start. We look forward to welcoming you again in the future.
Kind regards,
Keith
Réponse de Vansdirect
Thank you for your lovely feedback. We’re so pleased to hear that you had a positive experience with our team.
Providing a friendly and welcoming service is very important to us, so your kind words are truly appreciated.
We hope to see you again in the future.
Kind regards,
Keith
Our van broke down in February this…
Our van broke down in February this year and eventually managed to get it booked in at the Citroen dealership Stalantis Turburn Road Birmingham on the 30th March for the warranty work to be completed together with a DPF issue
To date as from today the 26 May the van is still at this dealership and works still not completed
No feedback whatsoever from vans direct and no response or reply to our emails and phone calls
We have ended up hiring another van for now 9 weeks whilst our van is stuck at the dealership
Please keep away from vans direct for your next vehicle as a total shambles of a company and despicable service
We have emailed vans direct customer service and to date still no reply or response
11 février 2026
Avis spontané
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