Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Best pouches and flavours. Customer service couldn’t have been better. I had a problem with receiving my 15% discount off first order from the newsletter, so I was kindly given a code to use on m... Voir plus
L'entreprise a répondu
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of deli... Voir plus
Great customer service. Velo Customer Care service has sent me a free can of crispy pepper mint just because, the velo i bought from a random store in central London was about to expire which I di... Voir plus
L'entreprise a répondu
4,5
Excellent
350 avis
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse : Velo United Kingdom
Hello Sayed, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brun A
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he called me back with a solution. Clearly working hard for his customers and a great representative of the company.
15 avril 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Jonathan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Best pouches, flavours and customer service.
Best pouches and flavours.
Customer service couldn’t have been better. I had a problem with receiving my 15% discount off first order from the newsletter, so I was kindly given a code to use on my next order instead.
Thank you Alen F :)
9 avril 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Lewis, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
It’s a rare thing these days for…
It’s a rare thing these days for customer care to be taken seriously, and going that extra mile. This company and particularly Era F, take the best care of its customers.
4 avril 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Kathryn, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Very good customer service
Very good customer service, when Evri didn’t deliver they got back to me within an hour and replaced my order with a few extra cans as compensation.
3 avril 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Alexandra, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Great customer service. Velo Customer Care service has sent me a free can of crispy pepper mint just because, the velo i bought from a random store in central London was about to expire which I didn't notice.
Thanks Ligata
3 avril 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Sawafar, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brilliant service and fast response…
Brilliant service and fast response time to amend my tampered package.
1 avril 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Dean, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Was a great interaction and everything…
Was a great interaction and everything was sorted fast by Aferdita B.
Velo Customer Care
31 mars 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Carl, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Incredible customer service from jeta
Incredible customer service from jeta , my order had not been delivered to the correct address and went missing and with ease a replacement was sent within days of raising the issue. Fab and easy service and despite the delivery mishap I will continue using velo ⭐⭐️⭐️⭐️⭐️
27 mars 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Rosey, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Almost Order Delay
There was a delay in my regular order arriving, I say “delay” but in fairness the order went through early on Saturday morning and I am so used to the excellent turnaround times I was surprised when they were not with me on Sunday! So when they didn’t arrive I sent a mail to Velo Customer Service who responded very quickly to assist me. I was a bit embarrassed that by the time I read their mail my Velos had arrived! Thank you to Velo Customer Care!
3 mars 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Michelle, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
You guys rebranded and your product is…
You guys rebranded and your product is absolute garbage. What a foolish mistake on your part. You want from having a good product to tasting good and now it is disgusting.
19 mars 2026
Avis spontané
Sadly after 2 years of ordering online…
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of delivery’. Velo are slow to respond, if at all. You have to complete a form to confirm you’re not a criminal defrauding the company. So off to Nordic Spirit I go. Don’t waste your time or money.
27 février 2026
Avis spontané
Great product, great company
Great product, been buying velo for years. Had a small issue with a subscription but customer service was very efficient in sorting it out, offering me a refund or additional cans.
21 février 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Naeem, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Had an issue ordering and the team were…
Had an issue ordering and the team were quick to respond and help me out, couldn't recommend them enough very good company and after sales
3 février 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Pauric, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Responsive customer service
Responsive customer service, they were able to help me quickly
17 février 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Giovanni, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Had an issue with my account & payments. Very frustrated at first with the website user experience, but customer service cannot be faulted. Nora was very helpful and prompt at doing what she said she would do to help.
27 janvier 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Era in Velo’s customer care was…
Era in Velo’s customer care was exceptional!
Very happy with the service I received & my issue was dealt with professionally & swiftly.
Thanks again Era!
22 janvier 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Had an issue with an order having…
Had an issue with an order having missing products however Nina was very friendly and also gave a great and speedy resolution!
21 janvier 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Dan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Advertising try for free but when you…
Advertising try for free but when you sign up there is no options for free sample it just wants you to place an order
17 janvier 2026
Avis spontané
Réponse : Velo United Kingdom
Hello Dave, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Excellent customer service
23 décembre 2025
Avis spontané
Réponse : Velo United Kingdom
Hello Kacper, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
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