Ventura Roof Tents Avis 

Be very careful when you order roof racks from these! I made an order for the tent box and roof racks for my car which they sent all together, turns out they both wasn’t compatible with each other as the bulk parts of the roof rack was in the way off the tent box T-brackets installation so i had to take a trip to halfords and pay £275 for different roof racks and when i went to return my original ones that THEY got wrong in the first place i was then hit with the ‘old’ consumer rights act 30 days return policy (I’ve only just managed to install the roof tent as the weather is getting better) and then i was told to drill myself holes in the roof bar to ‘make’ it fit. I would of thought after spending alot of money on there products they would of had the decency to let me return a product which was the wrong type that they sent me after asking for my car model.

Im yet to comment on the tent box as I haven’t had a chance to use it yet but as far as customer service goes im very very disappointed and wouldn’t buy anything from them again in the future.

William is an absolute Gentleman. So we ended up purchasing pretty much everything Ventura could offer for our Rental Trafic... it wasn't our intention, but because William was so patient, showed and demonstrated everything, didnt even try and sell us anything, we was just very confident in him and the product, kids jumping all over the place etc didnt phase him one bit. He even opened up on a Sunday for us at short notice for us to come down and look at the tents!

Amazing really helpful and polite, really happy with purchase

Fantastic customer service, slick delivery and most of all a quality product that is easy to set up! Can't wait to get going this weekend.

So I had some issues with the clamshell but the guys and there team are second to none , first one the delivery company let me down and they where right on it with a replacement.
Had some issues with the tent but the guys fixed everything and top notch in customer service.

Excellent communications, knowledgeable and friendly staff. Fitting was quick and simple and a great deal with free extras. We checked out other suppliers before deciding on Ventura, and our choice was validated with William and tom's professionalism.

We purchased a 270 awning previously and unfortunately had issues, these though were swiftly sorted out by William, Charlotte and the team. We have now purchased a roof tent with awning and side awning from Ventura. Great customer service, extremely responsive and a pleasure to deal with.

Being not totally sure whether we wanted a roof tent and bewildered by the options William took all the time to explain and show us the different options and how it all comes together. Good price / quality and excellent service so what is not to like.

I’ve never given any business five stars but truly can’t fault Ventura, I discussed on the phone what I needed and agreed on an awning and price, they sent me an invoice which was paid and the order appeared on Apple Pay and tracking, almost immediately I received tracking from DHL and Ventura so I knew exactly what was going on, it arrived today in the agreed time slot and I fitted it within 30 minutes. Absolutely no stress or misinformation why the hell can’t all companies be like this.

From the first enquiry to the call back I got was none stop helpful. Even parts I needed for my pre owned rooftop tent. Ventura had it sorted. New cover no problem✅ poles for windows no problem ✅ how to fit new cover. Links to how to ✅. Even new product information on thermo inner for colder weather. Unfortunately I’m a fair weather camper. But never say never. Now I know where to buy add on’s from. As by the way was really good price. Highly recommend Ventura for quality and outstanding customer services and dare say aftercare if it was ever required.

I had a pleasure to meet William today at Ventura HQ spent great time talking about camping technicalities and available products and accessories, spent more money than planned but I basically couldn’t resist the deals I was offered.
I left this nice place happy and convinced that all my shopping will give me more amazing time on my future adventures.
It’s not my first tent but surely te best I ever had.

They immediately picked up the call when I called and their product is top notch

I have purchased a roof tent previously (10+)years ago , been all over south England using it. Extremely easy to set up and take down. Very comfortable, best thing is you can leave your bedding/sleeping bags and pillows in there when packing up. The quality is as good if not better than the “very” expensive brands. With 10+ years absolutely no wear on fabric/zips etc. It is expected that the rain cover looks a bit tired due to a lot of Road and off road use, but it still don’t leak. Purchasing from Ventura roof tents is a breeze very good customer service and especially after sales care is top notch. I recently wanted more accessories from them and 10+ years later they still remembered who I was. Thank you William and team. Couldn’t rate them any higher - JC

Absolutely fab customer service, they answered my questions helpfully and efficiently before I purchased one of their pull out awnings.
The awning itself is easy to fit and easy to use, I can't wait to get some proper use out if it!
I love that I can fit it to my van without the commitment of drilling into the bodywork!

Tent itself is ok for an entry level one but needs a thermal liner and anti condensation mattress or you wake up in a damp tent (you always need to keep some windows open a bit as the vents are not enough). The parts also fail quickly, for example, the straps break and the covers are known to fail quickly. By the time I had spent the extra money getting it up to scratch, I could have got a better spec brand.

This has to be one of the best customer services I've received from a company. Prompt replies and great depth of knowledge of their products.

The roof tents are superior quality compared to all the horror stories I've heard from competitor companies. I've heavily used their 1.4 extended roof tent for 2 years and multiple holidays and it hasn't degraded in the slightest, fantastic construction and quality. Purchased numerous accessories (canopy's and awnings) all with equal quality.

I cannot fault their service (customer, fitting, aftercare) and wish all companies would offer such support!!

We bought a roof tent from Ventura Roof tents in 2022 and still going strong (2025.09). Really good quality product, excellent after sales support. Thank you Venture Roof Tents.

Would HIGHLY RECOMMEND.
From start to finish the support was brilliant. Charlotte was amazing, always on hand to help with any queries and questions I had. From choosing the right products, install and roof/tent integration etc, she was absolutely brilliant.
And then of course is the tent which is brilliant. Incredible value for money when compared to other suppliers with a much better design imo. Great 360 degree views, spacious and comfortable and of great quality throughout. Also, worth mentioning the installation instructions which were very clear to understand and follow.
But I must mention again the customer support from Charlotte which was always speedy, professional and friendly. I'm 56 and can't remember customer support so knowledgeable, caring and professional from any other supplier I have dealt with. Charlotte even offered to go above and beyond with helping me with a supplier delivery issue, which was no fault of Ventura of course, again demonstrating her passion for ensuring customer satisfaction.
So, 'Diolch o Galon' from Wales (Welsh for 'thanks from the heart').

Very happy with my Ventura roof tent. I went for the Deluxe 1.4 with Annex. Easily fit 3 in the roof top tent and room enough for 2 beds in the annex if needed. The price is great compared to other brands. The quality is fantastic. Highly recommended.

Ventura’s customer service is second to none!