I would rate below zero if I could. Stay away. If your dog has something serious go immediately to Langford and don't waste your time. No diagnosis, no clue, no further investigations. I only write th... Voir plus
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Établissement
Changer d'établissement32 - 34 Zetland Road, Redland, BS6 7AB Bristol, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
A great and very helpful service. We were able to book at short notice when our cat developed an issue, and spoke to a vet the same evening. The advice given was very useful and informed, giving i... Voir plus
L'entreprise a répondu
I had a really great vet who we saw within 30 minutes of my call, and who gave me really clear information every step of the way. She was really great with my cat and she was really supportive in the... Voir plus
L'entreprise a répondu
Many thanks to Hattie and the team at Zealand Road out of hours, who identified my dog was really very poorly and took great care of her over night. She arranged for her to be referred to Langford ho... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Vets Now - Bristol
Écrit par l'entreprise
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Coordonnées de contact
32 - 34 Zetland Road, Redland, BS6 7AB, Bristol, Royaume-Uni
- 0117 239 3121
4,5
Excellent
98 avis
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Réponse de Vets Now - Bristol
We appreciate your kind words and are so glad we could help you at Vets Now Bristol
Enforced payment of insurance claim administration fee
No complaints about the service and grateful for vets being available out of hours - however was given a collar that was not big enough and the receptionist insisted I paid a £35 fee for ‘administration’ of insurance claim regardless of whether I administered my own claim or vets now did it - they were adamant it was compulsory when it materialised subsequently it was actually optional. I have registered a complaint and requested refund and await a response …….
6 mai 2026
Réponse de Vets Now - Bristol
Hi Sarah, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Really impressed with the kindness…
Really impressed with the kindness shown when I was scared for my pet, was seen quickly, and the person dealt with my pet in a timely and professional manner. I am very happy with the service I received. 5*
30 avril 2026
Réponse de Vets Now - Bristol
Hi Toni, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Was told by a different vet my cat…
Was told by a different vet my cat wouldn't make it till Monday and was best to pts however vet now saved my boy and gave him a clean bill of health and I couldn't be more grateful they went above and beyond to make sure he gets the correct medication for his condition to improve the quality of life he has.
6 avril 2026
Réponse de Vets Now - Bristol
Hi Tai, thank you so much for sharing your experience. It means a lot to us. I hope your cat is feeling much better now
We were seen quickly and treatment was…
We were seen quickly and treatment was excellent
24 février 2026
Réponse de Vets Now - Bristol
Hi Jane, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Réponse de Vets Now - Bristol
Hi Jennie, thank you for your positive feedback. We're so glad to hear our team could help. We hope you have a great day.
Wonderful Staff
Anxiety was eased, staff were so lovely, very helpful and we are so grateful!
Hattie was incredible and so was the lovely receptionist with purple hair - thank you!
8 février 2026
Réponse de Vets Now - Bristol
Hi Imi, we're so glad to hear that our Bristol team supported and eased your anxiety. We appreciate your kind words and are grateful for your positive feedback regarding our services
Excellent service over the phone and in…
Excellent service over the phone and in the practice.
17 janvier 2026
Réponse de Vets Now - Bristol
We're glad you received excellent service, both over the phone and in the Vets Now Bristol practice. Thank you for your positive feedback!
Réponse de Vets Now - Bristol
Good morning Amy, we're happy you had such a wonderful experience with our team at Vets Now Bristol. Thank you for your positive feedback when you recently visited us
Réponse de Vets Now - Bristol
Hi Rachael, thanks so much for your positive feedback. We really appreciate it.
Amazing service
Amazing service . The receptionist was lovely & friendly and the lady vet that we saw was absolutely fabulous. Very professional, she explained things thoroughly and was very reassuring.
Myself and my partner were very impressed.
9 décembre 2025
Réponse de Vets Now - Bristol
Good morning, firstly we appreciate your wonderful feedback We're so glad that you found our service impressive and that our team was able to provide a reassuring and professional experience.
Such a kind team who took so much time…
Such a kind team who took so much time to talk through the issues and reassure us. We didn't feel rushed at all. Thank you!
7 novembre 2025
Réponse de Vets Now - Bristol
Hi Kitty, we appreciate you sharing your positive experience. We are so glad our team provided reassurance and took the time needed to assist you!
Kind treatment of our elderly…
Kind treatment of myself & our elderly dog. Good advice and information promptly sent to our regular vet for follow up
5 novembre 2025
Réponse de Vets Now - Bristol
We're happy to hear that we provided kind treatment for you and your dog and that you found our advice and information was helpful to you and helped your daytime vet with the follow up in this case
Really responsive and fast to treat my…
Really responsive and fast to treat my cat in an emergency. They were also warm and caring.
24 octobre 2025
Réponse de Vets Now - Bristol
Hi Chloe, we are so glad we could provide prompt, compassionate care for your cat. Thank you for your kind words!
Emergency vist
I visted the out of hrs with my very poorly pet isabella gibson on 26. 10.25.The whole team from receptionist to nurses to vet himself were kind professional. I have visted twice before and happy with there seevice.
26 octobre 2025
Réponse de Vets Now - Bristol
Hi Jessica, we're happy to hear that the team provided kind, professional care for your pet. Thank you for your positive feedback!
Réponse de Vets Now - Bristol
Hi Gary, we really appreciate your kind words, thank you.
Réponse de Vets Now - Bristol
Hi Jo, many thanks for your positive feedback.
Réponse de Vets Now - Bristol
Good afternoon Matt, we're so glad your pet received such attentive care from our team. Thank you for sharing this positive experience!
Quick, helpful assistance
The receptionist made me a cup of tea and took my insurance info, I was seen quickly, vet did a thorough exam and gave me a clear explanation if his diagnosis and what I should do next. They have a cat waiting area to keep them separate (although there were no dogs there at the time).
9 septembre 2025
Réponse de Vets Now - Bristol
Good afternoon Nat, we're happy to hear that you had a positive experience! It's great to know that you were seen quickly and found the explanation helpful. We appreciate your feedback about the separate cat waiting area.
I would rate below zero if I could
I would rate below zero if I could. Stay away. If your dog has something serious go immediately to Langford and don't waste your time. No diagnosis, no clue, no further investigations. I only write this because if your dog is seriously sick you do the right thing. Sadly in the UK there is little competence. Don't waste time with local vets and do serious annual checks (X-rays or ultrasounds).
23 juin 2025
Avis spontané
Réponse de Vets Now - Bristol
Hi there, we’re sorry you’re not happy with the service you received at Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and highlighting your concerns.
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