Vets Now - Sidcup Avis 128

I really wasn’t sure what to expect, my naughty Shih Tzu, Zou had swallowed a sock. Advising me on the phone he needed to be seen quickly. Upon arriving I was greeted by the Team and Claudia, who definitely was very patient with Zou. An hour later one sock retrieved! And one very exhausted Zou. Found the team pleasant and helpful. The whole experience was dealt with professionally and Zou was cared for excellently. Great to know places like this exist. 🙂

Separate dog, cat waiting room, great idea! Blankets to use to cover your cat carrier. Lovely vet, kind, caring & a lovely lady.

They were thorough and put our minds at rest that what was an emergency had been checked and addressed

Friendly staff on reception & the vet was friendly & professional, good communication, explained the options well & clearly cares about animals. When it’s a pet emergency, more than ever you want to feel like a vet practice / hospital loves animals & these do.

Service was fast and being an emergency is what was needed.
Very friendly and caring staff.
The price overall was extremely expensive. The pain killers were so expensive. It’s really difficult to understand why they are the price they charge. I appreciate the charge for out of hours but the medicine not.

Although the staff were really helpful, we gave them a time that we would arrive. We were left waiting in reception for 20 minutes.

Then to get the bill was absolutely shocking! How can you justify charging £340 for an OOH consult?!?! For that, a painkiller injection and 5 days of painkillers to take home, my bill was £480!

You are way overpriced and I feel that you are taking advantage of a pet owners distress when they need to have their pet, whom they love dearly, examined due to an emergency.

It is actually cheaper to pay for human medical attention.

It causes pet owners a dilemma of whether to take their poorly animal to get checked over, or whether to stay home and possibly leave their pet in pain or distress.

I assume the vet’s trained in this profession because they care about animals, but you, the people that they work for, are causing them embarrassment and probably making them feel like they don’t want to do this as a profession anymore.

You need to think about the owners and how much is really a feasible amount to pay, not think about how much profit you can make to line your own pockets and pay your senior staff their shockingly high wages!

Very helpful and kind reception staff and also very compassionate vet

Helpful staff, nice reception lady - very warm and welcoming and efficient

We had to take our dog on Monday evening, knowing we would not be taking him home. The staff were kind, caring and compassionate and helped us with the most hardest decision.

Respomded with care and humanity.

Thank you.

Even though our vet hadn’t given us a reference, they were able to fit us in for a consultation with a vet, who seemed very knowledgeable and helpful.

Service was expediant as an emergency appointment. The only quibble I have is the distance to travel without a car & how much it cost (Emmergency Fee) as pet injured themselves outside of my normal vet hours.

The cost of making my dog sick was £576. Which is ridiculous. £291 for the consultation alone which took less than 5 minutes is ridiculous. You have people over a barrel as they are not going to say no as it's there pet

Excellent service from start to finish very happy

The vet and her team were so lovely and looked after my dog Sam with extreme care and love.
He is 13 and has cancer, he developed a problem with his bladder and the team resolved the problem in a timely manner without causing him stress.

Very quick, caring and responsive treatment when our puppy broke his leg. Saw us straight away and booked us in for the next morning for X rays. Also helped us with our insurance claim. Would highly recommend

The clinic was very short staffed (only one vet and one nurse). No one on reception. We arrived and were told to wait. No one spoke to us at all, there was no triage. After more than 90 minutes I managed to speak to someone via the intercom outside the building. I was told they were very busy. I finally rang the number for the central switchboard (which is in Scotland- the surgery was in Sidcup) and eventually (after we'd been there about 2 hours) the vet hastily "triaged" our dog (who had vomited blood) on the floor of the waiting room. We were told she needs to see a vet but the vet on duty would not be able to see her for "several hours". So we left.

This is not in any way a criticism of the staff working that night. They were over-worked and understaffed and were caring for far more critically sick animals than our dog (although they wouldn't have known this without triaging her). However, this surgery should not have been offering an emergency service and we should never have been directed there.

Awful very rude kept us waiting a long whilst my dog was very very ill
it was so money oriented not interested in the well being of the dog
scandalous outfit

Although expensive my cat was not registered here or an emergency vet’s registered with my vets they still saw him and gave him great treatment