Viewber Avis 

*Reviewing as a landlord. *Poor service & even worse complaint handling.
A company in chaos.
They still owe me money which I promise to pay but never did.
My first time using Viewber, for an out of area property check. The tenant had mentioned about putting the brand-new washing machine in the garden (without consent), I wanted to know what was happening. I read a copy of the inspection report before buying and confirmed via e mail that the report would be more than a few pictures and an occasional written word. I have this
I specifically wrote in the instructions that the washing machine in the garden was to be checked. IF they had done ONLY that, I would have been satisfied.
I had an e mail exchange with the Business Development Manager to confirm that this would also be done.
I wrote the request in the property notes, which were accepted by Viewber and the viewer.
I contacted the booking team, twice in total. Once with the request and then the night before to pass the message to the viewer again, and for him to read the property notes, if he was unsure or did not understand the request.
I gained FOUR separate confirmations from Viewber that the viewer would make note of the location of the washing machine in the garden (a SIMPLE task). I even contacted the Booking Team the night before the inspection to make sure 'Barry' the Viewber had the instructions. They confirmed in writing that the Viewer knew what was being asked of him in checking for the washing machine.
But if course, he did not.
Not only that, LANDLORDS, the inspection report is a waste of time, you will get a couple of photos only.
I contacted Viewber as well, I was confused! Their 'explanation' was that the Viewber didn't feel that he 'could' take a picture of the washing machine!????
The reason I am writing this review is largely due to how my complaint was dealt with and how I was treated.
I then made a complaint; the Head of “QA” responded. Customer relations and rapport building is not her strength! I was blamed because the Booking Team should not have taken a specific request! I was further blamed that a further was taken out of hours!!. Except it wasn’t! This request had been agreed two times previously by other employees! She ignored the comments from The Business Development Manager and the documented property notes. She stated my request was 'not clear'. This is nonsense given that the previous employees understood the request perfectly.
I appreciate that life does not always go to plan and mistakes happen. What I did not like was the Head of "quality assurance" attitude to problem resolution and blaming ME for company and process failings. Problems happen, unfortunately this woman does not have the people skills or issue resolution skills to be able to deal with them effectively. On THREE SEPARATE OCCASSIONS I was told my request was 'no problem' and WOULD be carried out.
I was told I would get 50% refund, of course that never happened!
LANDLORDS - this company is in CHAOS and will just give you agro. They will be rude, unpleasant and blame you for their very obvious failings.
Save your time and energy.

I paid for a viewber and there was a mixup and the estate agent did not show up. I was charged full price because the estate agent was a no show. I was lucky viewber offered me a refund which was only because there was a miscommunication on behalf of the viewber other than that you will be charged for a no show.

Mr Nielish was great!
First time using Viewber and it went very well.
Happy to speak before and after the appointment. Really friendly!

Viewber are extremely professional and there should be no hesitation in using them despite some negative reviews. All Viewbers are vetted and given star ratings based on their performance, Viewber aim for the highest of standards and do lots to maintain a high standard. As a Viewber I am fully aware of my responsibilities and I am very conscientious of providing a 5* service on behalf of the client. I am sure that the majority of Viewber appointments go well however sometimes it’s the minority that post a review. Don’t hesitate to try Viewber for your property requirements and remember that the majority of Viewbers are doing an excellent job.

Booked viewing at agreed time with details of property, key access etc. Given agent name and details. I directly contacted viewber with my contact details to check is any issues prior (but said I wasn't available at time of viewing due to different time zones but given emergency contact). Did not collect keys in advance and ignored all instructions of where to collect. I was only made aware following morning (time zone difference) with understandably angry messages from potential tenants who had travelled....some up to 5hrs to view property.

Disgusting and very unprofessional service. I am fuming with them and will never use this service again. I'm not sure the issue was with viewber individual themselves or with system and them not providing information to them. I saw several good reviews (and now seen bad too) and trusted this service. Waste of time and money. Makes landlord looks unprofessional to tenants

I have used as a client and as a Viewber and really can't fault this company. Always easy to get hold of, very professional and such a great service for people who can't do the viewings themselves.

I have now worked for Viewber for nearly four years. The company has always been fair on terms and conditions. I like the flexible work hours and online system. It suits my semi retired lifestyle. I have introduced two friends in different areas as well as clients and we have all had a good experience. Thanks

April is a legend. She consistently fixes and amends appointments on my behalf and gives me faith in the services provided.
🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥

At last, a service which gives me back the control of the management of our property, with the support of knowing I can easily arrange the right service option. Trying to do this through a management company has caused frustration in the past, as it was always in their time frame that our property was advertised and let. Viewber is perfect ! and we will be using them for our other properties that we are not able to travel to.

Great service and the customer service team bend over backwards to meet your needs.

Had this misfortune of engaging an agent who subcontracted their viewings to them.
On two occasions had individuals from Viewber turn up at our home with no notice and no instruction from the agent to view the property. Both viewers were dressed casually, their was no hint of professional appearance.
We felt like our home was being cased for a robbery.
Our agent, who we sacked there and then, still has not got the set of keys back from them. So distressing we changed our locks.
If you're selling your house don't use any company who uses their services or do viewings yourself.

Thank Joanne Gatehouse for approaching me to support my use of the app by showing some useful links and instruction

Had viewings with Viewber via Doorsteps.co.uk. Unfortunately I've not been able to pass on information to our viewer via Doorsteps, but thankfully had the number of the agent doing the viewing. She couldn't be more patient and helpful.
Would have been ideal if I could/would have gone to Viewber directly instead to be honest. Great service so far.

Easy and straightforward service. The dashboard is user friendly and the viewings happened within 24 hours. Very happy with the experience.

3.5 years ago this would have been a 5-star review. Unfortunately as they have grown, their ability to offer the standard of client support has dropped substantially and I frequently find myself in a pickle as a result. Slow (if any) response to E-mails, and telephone support is now only available for emergencies. I'm really disappointed as I was a huge supporter of these guys when they were still fairly new to the market.
I understand that demand for their services has skyrocketed in the last year or so but this is no excuse for dropping their client support standards.

First experience of using Viewber was a very good one! The viewber picked up the keys from the office and completed the viewing easily ensuring we could have a much needed day off. Also helps the viewer had an offer accepted a few days later! Will be using again.

A representative from Viewber turned up at our property wanting to do five viewings in an hour, with no prior notice. Seemed very shocked when we informed him this couldn't happen. Have a feeling Viewber often work as sub-contractors for online lettings firms (e.g. Howsy). Have had terrible quality viewings done in the past where the agents knew virtually nothing of the property and ended up relying on us, the tenant, to conduct most viewings. Even when given notice this was often <24 hours and relied on our good faith. No notice of how they plan to conduct viewings with tenants with regards to COVID19 concerns.

Similar look through these reviews highlights a lot of 1star reviews for similar reasons.

We have an online estate agency and use Viewber's services for anything from Key-safe fittings, viewings, basic photography to document signing. We can say with confidence that this is a company you can trust. The services they offer are incredibly useful to us and save us a lot of time and money. We highly recommend Viewber.

The service has been great from the day we found Viewber, flexible, reliable and friendly exactly what you need in a viewing specialist. We can't thank them enough for their help and excellent service and will certainly continue to use them and recommend them.

A brilliant service that has helped enormously in helping us conduct viewings for properties in busy times and/or for homes a long way away from our offices. The quality of the people that have done the viewings has been exceptional and the system allows us to brief them really well up-front so that they are able to answer the obvious quastions, point out areas of potential, etc. We would highly recommend Viewber to any agents looking to outsource some/all of their viewings.