Not happy at all my ex partner moved out the property. The Virgin Media is in her name. They won’t allow our name change so now I am paying the bill paying for her Netflix as the person who sold it to... Voir plus
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Absolutely terrible service — stay away from Virgin Media! I have never experienced such poor customer service. Virgin Media repeatedly booked installation appointments, only for nobody to turn up... Voir plus
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Everything was smooth from start to installation, the engineer very professional and much respect for our property,installed and explained everything clearly. And we are now enjoying your products 😀
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I switched to Virgin media as I was sold a service that we could suspend automatically as to wifi as our two teenagers constantly stay online and cause distress and frustration within our fa... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Coordonnées de contact
Market Street 39, M1 1WR, Manchester, England, Royaume-Uni
- 0161 834 4837
2,7
Bas
8 avis
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Shocking on every level
Not happy at all my ex partner moved out the property. The Virgin Media is in her name. They won’t allow our name change so now I am paying the bill paying for her Netflix as the person who sold it to her at our front door at the time, absolutely conned her. She signed a two-year contract at £55 a month for basic Internet and Netflix. They’ve let me take over payments but won’t put the account in my name. I feel like it’s because they’re only a lot of money just for Internet they offer new customers a lot more for £30 a month less
6 septembre 2026
Avis spontané
Réponse de Virgin Media - Manchester Market Street
Hi Marco,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when you're paying for services at the property but are unable to have the account transferred into your name. We also appreciate how disappointing it is when you feel that the current package and pricing don't reflect the options available to new customers.
If the current account holder is no longer living at the property and you'd like to keep Virgin Media services, it's best to contact us so we can help arrange this.
💬 Chat to us here: 👉 https://bit.ly/4xMPOyH
We'll try to contact the account holder to confirm whether they require the services at their new address. If they don't, you'll need to return their equipment to us. You'll then be able to choose from our latest available deals, and we'll make sure you have brand-new equipment to use.
You can find more information about taking over a Virgin Media account here:
👉 https://bit.ly/4A82kuc
If you'd like us to review the concerns you've raised regarding the account, package and billing, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4raatdy
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Absolutely terrible service
Absolutely terrible service — stay away from Virgin Media!
I have never experienced such poor customer service. Virgin Media repeatedly booked installation appointments, only for nobody to turn up. They changed appointment dates without properly informing me, leaving me completely frustrated and wasting my time.
I lost two days of my holiday waiting for engineers who never came. After almost two months of waiting, the installation still wasn’t completed. Every time I tried to sort it out, I was given another appointment or another excuse.
This is an absolute joke. Customers’ time clearly means nothing to them. I have now cancelled the whole thing because I have had enough.
Do yourself a favour and stay away from Virgin Media. There are plenty of other providers who actually respect their customers and their time. I would not recommend Virgin Media to anyone.
1 septembre 2026
Avis spontané
Réponse de Virgin Media - Manchester Market Street
Hi Dorcia,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when installation appointments don't go ahead as planned, particularly when you've arranged your schedule around them and waited an extended period for your services to be installed.
We also appreciate your concerns regarding the communication and updates you received throughout the process. We recognise the impact this had on your overall experience and your decision to cancel the order.
If you'd like us to review this further, please get in touch using one of the following contact methods:
Call: 150 (free from a Virgin Media landline) or 0345 454 1111 from any other phone
X: https://bit.ly/3UwbfoR
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4qVyd56
Thank you for taking the time to share your experience.
Check they can deliver before signing up as the sales team make promises that cannot be met !
I switched to Virgin media as I was sold a service that we could suspend automatically as to wifi as our two teenagers constantly stay online and cause distress and frustration within our family
The facility was on the App but when clicking on it displayed a message saying the facility isn’t working at present but they are working on a solution
Recently this facility has disappeared from the App and today I have been told it’s not available on the latest router !
I have been mislead and miss sold and am extremely unhappy
I am currently paying for my old Sky service for which i had been a loyal customer for 10 years and switched for a service that I was misled and was not available
I will be reporting Virgin to the Ombudsman
9 août 2026
Avis spontané
Réponse de Virgin Media - Manchester Market Street
Hi Jeremy,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how important parental controls can be in helping manage internet access within the home, and we can appreciate how frustrating it is if a feature you believed would be available influenced your decision to switch provider. We're also sorry to hear that you've been unable to access the functionality you expected through the app and that recent information regarding equipment compatibility has left you feeling disappointed.
We understand why this situation has been particularly frustrating given that you've continued to pay for your previous service while making the switch.
You can find information about the parental controls and online safety features available with Virgin Media here:
👉 https://bit.ly/4q4fYcW
If you'd like us to review the concerns you've raised regarding the features available on your service and the information provided when you joined, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4xAzpNo
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
ABSOLUTE RUBBISH INTERNET
Absolute Sh##e. Constantly drops out and never delivers the speeds they promise. I was enticed my their price for 1GB in compared to BT, but honestly they are crap. I will be leaving as soon as my contract runs out.
11 juin 2026
Avis spontané
Réponse de Virgin Media - Manchester Market Street
Hello there,
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4vEXIZf
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4uwVUAQ
Why is the bank refusing to let me pay…
Why is the bank refusing to let me pay my bills but take money out
9 juin 2026
Avis spontané
treated long term customers badly
i feel unhappy to give virgin media only 1 star i have been with then for 10 years and overall have given me a good service i tried to upgrade my package and to keep 1 box keep my internet and phone line and change my other. 2 box’s to plug in he spoke not great english which resulted in me pay less and giving me less service i feel i was shafted so he could maybe get a bit more commission i guess i stuck with this for 2 years i only ask to be treated respectfully as a customer as do treat virgin media short term gain long term loss long term customer
7 juin 2026
Avis spontané
Réponse de Virgin Media - Manchester Market Street
Hi Stuart,
Thank you for taking the time to leave us a review. We’re really sorry to hear that your experience hasn’t been a positive one.
As Trustpilot is a third‑party review platform, we don’t have access to your account details and aren’t able to discuss or resolve account‑specific matters directly through reviews. However, we’d genuinely like the opportunity to look into this further and help get things back on track.
Please reach out to us using one of the contact options below, and one of our team will be happy to assist you:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4p624qs
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
We look forward to hearing from you and helping resolve this as quickly as possible.
Absolutely disgusting from start to…
Absolutely disgusting from start to finish. Made me pay for services I didn’t use. Then put a missed payment on my credit score assured me it would be taken off and hasn’t been. Say they will do things and don’t. Shocking service and customer service.
Complaint after complaint and been going on for months and no resolution!! Disgusting .
29 mai 2026
Avis spontané
Réponse de Virgin Media - Manchester Market Street
If you would like to discuss this matter further with a member of our team, please give us a call on 150 (free of charge) from a Virgin Media landline, or you can call 0345 454 1111 from any other phone.
We are here to help and would really like to get this issue resolved for you.
Everything was smooth from start to…
Everything was smooth from start to installation, the engineer very professional and much respect for our property,installed and explained everything clearly. And we are now enjoying your products 😀
12 mai 2026
Avis spontané
Réponse de Virgin Media - Manchester Market Street
Thanks a lot for the review Nancy, much appreciated! *****
Customer service is rubbish
I just got connected to Virgin. God, I am in big problem for 18 months, I will have to wait to thatt long to leave, I waited on the telephone for 30 minuetes. I had to cut off. They say use the my VN app, that too told me severally, the page is taking too long to load, i should try again.
Reading their reviews, I know I made a mistake to come over to them, I advise anyone wanting to make a move to virgin, not to try it. Never. The service/reception is rubbish and they have no customer care/service, none at all
8 mai 2026
Avis spontané
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