⭐️⭐️⭐️⭐️⭐️ Excellent service from Umaima, Retail Adviser at Vodafone. She was professional, patient and explained everything very clearly. I originally came into the store to make a complaint,... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement127-127A Oxford Street, W1D 2HT London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Moved here from Australia and was trying to negotiate which phone plan would suit me best for my 12 months here and it was all very confusing until I walked into Oxford St and met Piotr. He sorted ou... Voir plus
L'entreprise a répondu
The experience has been amazing by Beauty and Chris both helped us resolve the problem. I would highly recommend Vodafone Oxford Circus. Hats off you to both for helping myself and my husband
L'entreprise a répondu
Came in to Vodafone store to have my eSIM activated and was pleasantly impressed with the service provided. It was a night and day difference from the service I received on a different branch who at... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - 127 Oxford Street
Écrit par l'entreprise
Coordonnées de contact
127-127A Oxford Street, W1D 2HT, London, Royaume-Uni
4,0
Bien
368 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Umaima was the best
Umaima was the best. What amazing customer service. Do not go to any other vodafone store!
9 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Helene,
Thanks for the lovely review and fantastic support for Umaima.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Execellent staff and wonderful girl
Execellent staff and wonderful girl
8 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Sagar,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely and wonderful.
8 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Abraham,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
⭐ Very poor customer service
⭐ Very poor customer service – I would recommend another Vodafone branch
I had a very disappointing experience at the Vodafone store at 127 Oxford Street.
In my experience, the level of customer service was extremely poor. I went there expecting knowledgeable staff who could properly understand the issue and help me, but unfortunately I left feeling that the staff did not have the knowledge or customer-service skills I expected from a Vodafone store.
What makes this even more frustrating is that I later visited another Vodafone store further along Oxford Street, after John Lewis, and the difference was incredible. I received excellent, professional and knowledgeable service there, and they were actually able to help me.
Based on my personal experience, I would not recommend the Vodafone store at 127 Oxford Street. If you are on Oxford Street and need Vodafone assistance, I strongly recommend continuing further along Oxford Street and visiting the branch after John Lewis instead.
Vodafone management should seriously look at the customer-service standards at this location. Customers deserve knowledgeable staff, clear information and genuine assistance — especially when they come into a physical store specifically because they need help.
Unfortunately, my experience at 127 Oxford Street was extremely disappointing.
7 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hello Ana,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Very Poor Service - Never Use Vodafone
Extremely disappointing experience with Vodafone — poor service and almost no customer support.
I switched from EE to Vodafone on 20 August 2026, expecting my broadband service to be working from day one. Instead, I was left without internet for six days, from 20 August until 25 August.
The impact was significant. I was unable to work on the first day because Vodafone failed to provide the broadband service as promised.
What was particularly frustrating was the lack of communication and follow-up. Although the technical team was involved, the problem was not resolved promptly, and I received very little meaningful support from customer services during those six days.
As a new Vodafone customer, this was an extremely poor first impression. I switched to Vodafone expecting a reliable service, but instead I was left without an essential service and ultimately lost confidence in Vodafone and switched to Virgin Media.
I have also submitted a formal complaint and compensation request, but I am still waiting for Vodafone to properly respond.
Problems can happen with any broadband provider, but what matters is how the company handles them. In my experience, Vodafone failed on both the service itself and the customer support afterwards.
Six days without broadband, inability to work, poor communication, inadequate follow-up and no satisfactory resolution — this is not the level of service I expected from Vodafone.
Based on my experience, I would think very carefully before recommending Vodafone for broadband.
20 août 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hi. We're sorry to hear about your extremely disappointing experience with your broadband service and the significant impact it had on your ability to work. We understand how frustrating it must have been to be without internet for six days, especially as a new customer expecting a reliable service from day one. We take your feedback seriously regarding the service itself and the customer support you received.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Excellent service from Umaima, Retail Adviser at Vodafone. She was professional, patient and explained everything very clearly.
I originally came into the store to make a complaint, but thanks to the way Umaima listened, understood my needs and explained the different options, I ended up leaving with a new contract and feeling completely satisfied.
A real credit to Vodafone. Thank you, Umaima, and well done to the whole team!
7 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
This is wonderful to hear! We truly appreciate you sharing such positive feedback about your experience. It's great to know that a team member was able to turn your visit around so effectively.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
I was greeted by a lovely assistant…
I was greeted by a lovely assistant called saher. She did not give up until the sale was pushed through. I am very happy and pleased with the service I received!!
7 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hi Dwayne. This is really lovely to hear, thanks for the review! It's always great to know our team is providing such dedicated service. We appreciate your kind words.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Umaima was great she gave me all the…
Umaima was great she gave me all the options that would make my life easier. She was so patient and understanding and always with a smile. She is just perfect
6 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hi Rania, thank you so much for your wonderful review and the amazing support you’ve shown for Umaima, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Marva was great in helping me
5 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Daniela,
Thanks for the lovely review and fantastic support for Marva. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a service feom Marva at Vodafone…
I had a service feom Marva at Vodafone 127 Oxford Street , she was kind and helpful, ıt was a 5 stars service thank you.
Murat
5 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Murat,
Thanks for the lovely review and fantastic support for Marva. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - 127 Oxford Street
Hey Simon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
5 Stars for Piotr at Oxford St
Moved here from Australia and was trying to negotiate which phone plan would suit me best for my 12 months here and it was all very confusing until I walked into Oxford St and met Piotr. He sorted out a plan and an eSIM in no time. Great service. Highly recommended.
1 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Cherisa,
Thanks for the lovely review and fantastic support for Piotr.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The experience has been amazing by…
The experience has been amazing by Beauty and Chris both helped us resolve the problem. I would highly recommend Vodafone Oxford Circus. Hats off you to both for helping myself and my husband
1 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Simran,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Beauty and Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Not as good as BT
I switched from BT to Vodafone and after 4 weeks of trying every day to make the setup work I very much regretted this decision . The Vodafone call centre is in Egypt and is not easy to contact . I spoke to at least four agents who were pleasant and helpful but they all failed to solve my problems . I needed real person to visit my home and make the setup function properly . I was told that Vodafone do not provide this service even at extra cost which I was prepared to pay . A second problem was that Vodafone cannot provide an adapter to make a wireless connection to a digital phone land .
Vodafone - please try to catch up with BT or at least stop hiding these inadequacies in you service .
25 août 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hi Frederick,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience after switching to Vodafone hasn't met your expectations.
We understand how frustrating it must have been to spend several weeks trying to get your service working properly, especially after contacting us multiple times without finding a resolution. While we're pleased to hear that our advisers were pleasant and helpful, we appreciate that the most important thing is getting the issue fixed, and we're sorry we fell short on that occasion.
We also understand your concerns regarding the availability of engineer support and the lack of a wireless adapter solution for your digital phone setup. Feedback like yours is invaluable, as it helps us identify areas where we can improve both our services and the information we provide to customers.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - 127 Oxford Street
Hey Joa,
Thanks for the lovely review and fantastic support for Mohini.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Tanzeel (Saturday…
Great service from Tanzeel (Saturday morning) - many thanks.
22 août 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Best customer service experience with Vodafone
Came in to Vodafone store to have my eSIM activated and was pleasantly impressed with the service provided. It was a night and day difference from the service I received on a different branch who attempted to help me a day prior.
Tanzeer you’re THE MAN! Thank you for sorting out my sim…much appreciated 🙏🏼
22 août 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
"Hey Jasper,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Fantastic
Fantastic. So helpful and patient. Chi and Chitra at Oxford Street couldn’t have been more wonderful.
20 août 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Debra
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic attention to detail
Fantastic attention to detail, so helpful across a number of query’s and accounts. Thanks!
19 août 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone customer service no good Tried…
Vodafone customer service no good Tried using customer service this morning we didn’t understand each other so did not get anything fixed
They wouldn’t help unlock my WiFi dongle or did not understand what I wanted to do complete utter waste of time. So I will change supplier when home
15 août 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey David,
I am sorry to hear that you have been experiencing issues with you, I appreciate how frustrating this can be.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.