Very friendly, had a wide range of products and services explained to me lots of options, excellent customer service, Nothing was rushed. I did get a better plan while I was there All in all a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE Basildon, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Went in to get a new contract for my son. Spoke with Phan, she was very helpful and explained everything perfectly. Unfortunately my son did not get his first contract but she did upgrade all my other... Voir plus
L'entreprise a répondu
Phan was very helpful in more ways. Going out off her way to accommodate my needs,polite,very informative. Please to come back to vodafone . Phan helped with stress free transformation. After being wi... Voir plus
L'entreprise a répondu
I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Basildon
Écrit par l'entreprise
Coordonnées de contact
Unit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE, Basildon, Royaume-Uni
4,9
Excellent
171 avis
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Les gens ont aussi consulté
Great customer service
Great customer service! Very helpful, mai was fantastic
2 mai 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Chelsey,
Thanks for the lovely review and fantastic support for Mai.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mai was super helpful with setting up…
Mai was super helpful with setting up our new plan and could not be any happier with the customer experience
2 mai 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Harry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly
Very friendly, had a wide range of products and services explained to me lots of options, excellent customer service,
Nothing was rushed.
I did get a better plan while I was there
All in all a worthwhile trip
Assistants name was mai ⭐️
1 mai 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Basildon
Hey Ketroi,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Basildon
Hey Linda,
Thanks for the lovely review and fantastic support for Mai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam was very helpful and informative…
Sam was very helpful and informative helped me cut my bills down
28 avril 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Christine,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
very poor service
One of the worst broadband service and technical support I have come across. The service does not work with Sky devices ……the network is poor on their mobile 5g promised when I moved over about sharing a network with 3 well that never ever happens. Sky sent around an engineer and he proved how poor it is on keeping connection with the service.. NOT happy got out and went with SKY instead
20 avril 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Kevin,
We are really sorry you had such a poor experience. It’s frustrating when the service, coverage, and support don’t match what was promised—especially after an engineer confirmed the issues. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Upgraded contract
Phan was very helpful in providing all the different options and helping us find the best plan.
18 avril 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Jack,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went in to get a new contract for my…
Went in to get a new contract for my son. Spoke with Phan, she was very helpful and explained everything perfectly. Unfortunately my son did not get his first contract but she did upgrade all my other SIM only plans and saved me money. Excellent customer service.
18 avril 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mai Basildon
Mai
I came to get a sim for my daughter. This was done with ease and I am happy that I got what I needed. She made sure she found a good deal for me
15 avril 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Zoe,
Thanks for the lovely review and fantastic support for Mai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phan was very helpful in more ways
Phan was very helpful in more ways. Going out off her way to accommodate my needs,polite,very informative. Please to come back to vodafone . Phan helped with stress free transformation. After being with ee for last two yrs.
10 avril 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Catherine,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the store today and was served…
Visited the store today and was served by a very proffesional friendly staff member called Phan. She made me feel comfortable and was easy to talk to and described products and deals clearly. Great service.
17 mars 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Rs,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Just to say how helpful all Basildon…
Just to say how helpful all Basildon staff were in sorting my new phone today a big shout out to Mai
9 mars 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and beyond. I also signed up on her recommendation for broadband and a booster which saved me money. 5 stars!!!
5 mars 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey there,
Thanks for the lovely review and fantastic review for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mai was very welcoming and helpful
Mai was very welcoming and helpful. She was very patient and understanding and went through all different options for my upgrade.
3 mars 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by Mai
Was served by Mai, she was very helpful and understanding and helped me set up my new plan and phone.
3 mars 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Jeremy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Phan has consistently demonstrated…
Phan has consistently demonstrated exceptional dedication to the customer experience i got at basildon vodaphone office. They possess a rare blend of technical proficiency and emotional intelligence, making them a cornerstone of the support team. Whether handling routine inquiries or navigating high-pressure escalations, Phan maintained a professional, empathetic, and solution-oriented demeanor . I was so suprised at the level of excellence recived.
3 mars 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Tife,
Thanks for the lovely review and fantastic support for Phan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Samuel in Vodafone Basildon is an amazing guy
I went to Basildon Vodafone store for my phone issue and saw Samuel who upgraded my contact to a new phone and gave me a better deal. I’m a happy customer
5 février 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Catalina,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Samuel has been very helpful and…
Samuel has been very helpful and understanding sorting out my new phone and plan after I unfortunately lost my previous phone. Totally recommend, his customer service is outstanding. Thankyou so much Sam
5 février 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Samuel at Basildon store was very…
Samuel at Basildon store was very polite very helpful
Many thanks Samuel
2 février 2026
Avis spontané
Réponse de Vodafone UK - Basildon
Hey Darren,
Thanks for the lovely review and fantastic support for Samuel.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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