My sim only package is coming to an end and I visited Berwick store to discuss options. Simon, the store manager, gave me a super welcome and searched to see what new options were available. In the en... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement48 Marygate, TD15 1BN BERWICK-UPON-TWEED, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
David in the Berwick-upon-Tweed shop went the extra mile and some to get my wifes replacement phone up and running. Proper old fashioned customer service. It's always a pleasure to pop in to the Berwi... Voir plus
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I wanted to take a moment to share some feedback about Simon, who helped me upgrade from a SIM-only plan to a new iPhone on Friday. He may not remember, but Simon also helped me out many years a... Voir plus
L'entreprise a répondu
Walk into Vodafone shop in Berwick upon Tweed today to complain about loosing my free Spotify. Spoke to Simon, he had a look at account details and recommended u tube in stead. On looking at my accoun... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Berwick Upon Tweed
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
48 Marygate, TD15 1BN, BERWICK-UPON-TWEED, Royaume-Uni
4,9
Excellent
155 avis
Demande des avis aux clients
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Réponse de Vodafone UK - Berwick Upon Tweed
Hey Annette,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kevin served me and took time to…Perfection
Kevin served me and took time to explain everything to me and gave me the best contract to suit my needs. He was patient and answered all my questions without hesitation.
17 mai 2023
Avis spontané
Réponse de Vodafone UK - Berwick Upon Tweed
Hi su,
This is a great review for Kevin. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Kira was really helpful and efficient
8 avril 2023
Avis spontané
Réponse de Vodafone UK - Berwick Upon Tweed
Hi Martin,
Thanks for your feedback for Kira, it's great to hear. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3lCYUxW or via Twitter at vodafone.uk/3LXh2xl
Thanks, Vodafone Social Media Team
Upgrade was dealt with quickly
I dealt with the Store manager Kevin today who couldn't of been anymore helpful than he was.
Everything was brilliant & what I had went in for was dealt with perfectly.
1 avril 2023
Avis spontané
Réponse de Vodafone UK - Berwick Upon Tweed
Thank you for your support and feedback Emma. Which store did you recently visit so we're able to feed this back to Kevin directly?
Thanks again,
Vodafone Social Media Team
Can We Make Directors Responsible?
I wonder whether Vodafone directors even look at Trustpilot reviews. If they did they might be concerned. I can only add to their concerns. The service is pathetic at best, report a problem online, but you can't when you broadband is down. So report it when the broadband is working and they tell you they can't find a fault. How many times have I had to relocate my router to the master socket to prove my internal wiring is not at fault. I'm 73 years old with severe arthritis and up snd down the stairs sitting on bended knees trying to get to my inaccessible master socket yet again.
And what do I have to look forward to with Vodafone, continued poor service and mid term price hikes. What is the regulator doing about this fiasco. Not very much it seems.
25 mars 2023
Avis spontané
Réponse de Vodafone UK - Berwick Upon Tweed
Hey Ian. It's disappointing to see your comments, concerns and feednback. We completely understand the importance of keeping connected online, it's such an important part of our modern day to day lives. This isn't the smooth experience we want you to have, nor the service that we strive for here at Vodafone.
If your broadband is down, we would recommend running a test using our Broadband Service Test tool online https://vodafone.uk/3lf0Jx8 on an alternative device - if available - to check for faults with your broadband connection and to confirm whether or not there is an outage on your line – you’ll need your My Vodafone login details to do this.
If our test can’t find any connection issues, you can find more help in our Broadband Support hub https://vodafone.uk/3BRIJRv
If you still need any help with this or would like us to look into anything further, please get in touch with our Home Broadband team either over the phone on 191 free from a Vodafone mobile (03333 040191 from any other UK phone - standard charges apply), or via Live Chat online https://vodafone.uk/34vNhfw
In regards to your condition Ian, we’ll make sure you get the support you need. Whether you’re neurodivergent, have restricted vision, difficulty hearing or speaking, or limited dexterity or mobility – we’re here to help. If you haven't done so already and would like to make us aware of your circumstances, you can do so by contacting our dedicated Accessibility team on 0333 304 3222.
Vodafone Social Media Team
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