Had an amazing service from Vodafone Boston by Jay (Manager). I went in with an issue with my handset, Jay not only helped me resolve the issue with my handset but also passed me to her colleague Hasa... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement3 Strait Bargate, PE21 6EE Boston, GB
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Millie was excellent from start to finish. Shes a real asset to your company.. Great experience
L'entreprise a répondu
Ivana was amazing with me helping me with my new phone- I wasn’t even coming in to get a new phone, just to fix an issue with it, but she talked me through my options and I decided to upgrade! She was... Voir plus
L'entreprise a répondu
I came to the Boston store today explaining our current phone situation, my phone was faulty, my husbands contract was coming to an end and my daughter needed something reliable. The lady who helpe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Boston
Écrit par l'entreprise
Coordonnées de contact
3 Strait Bargate, PE21 6EE, Boston, Royaume-Uni
4,9
Excellent
139 avis
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Les gens ont aussi consulté
Great service from Hasan
Great service from Hasan , helped me with my upgrade nothing was to much trouble.
27 avril 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
5* service
Very pleased with my new phone and plan today , wanted to thank Hassan for explaining everything really well and not trying to push other products and services on us like other competitors, 5*
15 avril 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey,
Thanks for the lovely review and fantastic support for Hassan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thank you Vodafone Boston very helpful…
Thank you Vodafone Boston very helpful in getting me a sim set up for my sons first phone.
23 mars 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey Jessica,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from both Ben and Hasan…
Great service from both Ben and Hasan walking me through my roaming options.
24 mars 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vey helpful Ben
Vey helpful Ben explained everything I needed to know and helped me transfer my data from my old phone to my new one
20 mars 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey Sarah,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ben was great
Ben was great very helpful in helping me with the best price for my new sim only plan.
22 mars 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey Andy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nice and friendly explained everything…
Nice and friendly explained everything calmly gave details and helped me switch broadband
9 mars 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey Monika,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely appalling service from…
Absolutely appalling service from Vodafone — saved only by the complaints team.
After spending over two hours with Vodafone support trying to upgrade a business mobile broadband line to unlimited data, I was repeatedly misled. I was explicitly told the order had been placed and that I could collect the SIM immediately from the Vodafone shop.
I then visited Vodafone Boston (3 Strait Bargate, PE21 6EE), where I was dealt with by Millie Ben. The experience in-store was genuinely shocking. From the outset, there was no attempt to help or resolve the issue. Instead, it felt like the focus was on obstructing, delaying, and frustrating me at every possible step, all while hiding behind the phrase “we’re just doing our job.”
Despite providing clear digital copies of my British passport and driving licence, I was forced to travel home to bring physical ID. When I returned, I was met with further unnecessary and disproportionate demands, including requests for company bank statements, which appeared entirely designed to delay matters rather than assist a business customer.
After all this, I was finally told that the SIM was not even available in store and would be delivered “tomorrow or the day after” — making the forced trips and ID demands completely pointless.
In summary:
• Vodafone support provided incorrect information
• The process had to be repeated multiple times
• Store staff made no genuine effort to help
• The in-store experience felt intentionally obstructive rather than supportive
This level of service is unacceptable for any customer, let alone a business account.
That said, credit where it’s due: once the issue was escalated, Vodafone’s Complaints Department handled the matter promptly and professionally. The problem was resolved quickly, and a token compensation was granted. Special thanks to Flavio from the complaints team, who dealt with the situation properly and restored some confidence in Vodafone.
29 janvier 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey,
We’re sorry to read about your experience and appreciate you taking the time to explain what happened. This clearly fell short of the level of service you should expect, particularly for a business account, and we understand how frustrating and inconvenient this must have been. Your feedback has been noted and is important in highlighting where processes and communication have not worked as they should.
If the issue continues or gets significantly worse, please reach back out to the relevant team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the relevant teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Shane sorted me out today in the Boston…
Shane sorted me out today in the Boston store, went above and beyond very helpful
17 janvier 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey Jason,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ben was very helpful
Ben was very helpful in transferring my phone from sàmsung to iPhone. Great service
15 janvier 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey Nick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Came & spoke to oli wonder man great…
Came & spoke to oli wonder man great service
15 janvier 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey Laima,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Happy customer
Mille was extremely helpful in helping me to set up s new contract & order a new phone. Very friendly. Ben was also helpful in helping Ms transfer a game from 1 tablet to another.
13 janvier 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Boston
Hey Mrgaret,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Millie knows her job extremely well is…
Millie knows her job extremely well is polite and attentive at all times.
7 janvier 2026
Avis spontané
Réponse de Vodafone UK - Boston
Hey Jackie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic
Millie at the Boston branch was fabulous with my nan earlier when we came in to sort out a new phone for her. Really lovely and helpful! Thank you so much!
16 décembre 2025
Avis spontané
Réponse de Vodafone UK - Boston
Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very profesional man named Ben at…
Very profesional man named Ben at Boston store.Helped with new phone and set up.
28 novembre 2025
Avis spontané
Réponse de Vodafone UK - Boston
Hey Graeme,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I changed my broadband supplier to save…
I changed my broadband supplier to save money. It was an effortless transaction and Katie was very helpful and knowledgeable. I’m very pleased and more pleased it’s £12 cheaper per month. Thank you Katie, your an asset to the company
24 novembre 2025
Avis spontané
Réponse de Vodafone UK - Boston
Hey Lu,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Spoke to millie who got me a new iphone…
Spoke to millie who got me a new iphone very helpful and informative thabk you for your help!
16 novembre 2025
Avis spontané
Réponse de Vodafone UK - Boston
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Got helped by Millie at vodaphone
Got helped by Millie at vodaphone, and honestly she helped me understand the whole process of buying a new phone as I didn’t really know what to do, she helped me understand the costs and what how the process will go. She was so polite, so helpful, so dedicated and determined to help anyone who was curious about anything. I’m so happy Millie served me I couldn’t of asked for anyone better for helping me whilst in the process of receiving my new phone!!! Great and quick experience also!!! With no confusions!! 10/10
8 novembre 2025
Avis spontané
Réponse de Vodafone UK - Boston
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Went into store to upgrade spoke with…
Went into store to upgrade spoke with oli who was amazing helped me and got me the phone I desired thank you
15 novembre 2025
Avis spontané
Réponse de Vodafone UK - Boston
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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