Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looke... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement1 Commercial Road, BH2 5RH Bournemouth, GB
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Lisez les avis des autres
Andreea is excellent at customer service\! I went there with my husband to pay off our mobile and watch loans, and the way she dealt with us was amazing\. She was extremely professional, friendly, and... Voir plus
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Thankyou Amy, came in to get a new sim and get a new contract on my expired plan, actually felt like a day out instead of admin. Wanted to stay there to chat all day so down to earth, didnt feel like... Voir plus
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Flew into Vodaphone Bournemouth today, spoke to Gary and Zacaree who were super kind and knowledgeable about Broadband. I’m so excited to get my 5G broadband an I’ve got the brand new 5G router, model... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Bournemouth
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
1 Commercial Road, BH2 5RH, Bournemouth, Royaume-Uni
4,7
Excellent
185 avis
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Les gens ont aussi consulté
Amy was superb from start to finish
Amy was superb from start to finish - A credit to Vodafone
28 novembre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Martin,
These are lovely kind words of feedback for Amy. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very good great service...best .. great service
Very good great service.... Lucie was just amazing with me ... helpful.... 10 /10
13 novembre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Ammour,
This is lovely feedback for Lucie. Thanks for taking your time to share.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Réponse de Vodafone UK - Bournemouth
Hello, Andrew,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
outstanding customer service
Lucy provided outstanding customer service—attentive, friendly, and professional. She went above and beyond to make sure all my needs were met. Thank you, Lucy!
8 novembre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Adetola,
It's great to hear about your recent experience, and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went in for the new phone and Lucie…
Went in for the new phone and Lucie helped me out was easy and quick.
29 octobre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Thanks for your fab feedback Amy
All the best, The Vodafone Social Media Team
Went in with problems on the phone that…
Went in with problems on the phone that I have been trying to sort out for weeks. Problem was fixed in 2 minutes despite other store elsewhere not being able to help. Decided to upgrade and switch to broadband. All superbly done and so easy. All staff super friendly. Very happy
18 octobre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Chrissie,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and congrats on the upgrade.
Thanks,
The Vodafone Social Media Team
Great Service & Very Knowledgeable !!…
Kiera & Lucy were very helpful and kind, throughly recommended using this store !
Thank you
David
6 octobre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi David. Thank you for your review for both Kiera and Lucy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
nightmare broadband connection
We ordered Vodafone fibre broadband. 2 lads came yesterday to fit it. They fitted it by lunchtime all and left us with a small card with passwords etc. When we tried to connect it did not work. We tried several times during the day. We eventually tried to get help from Vodafone. Very difficult to find a number. We eventually got through to someone who asked us to stay on line while they tried to fix it. This calll lasted over an hour. We were cut off suddenly, but luckily they called us back. Again we held on with occasional reminders from person we called to keep hanging on. They worked remotely and after another hour they said they’d call us back in an hour or so. They did not! This morning we tried again and were put in contact with a lovely man in Alexandria. This time he asked us to stay on line again, checking back every now and then to find out how many lights were flashing etc. Eventually after 1 hour 40 minutes he finally connected us to the internet. Wonderfully helpful man.
Absolutely outrageous that Vodafone would expect us to waste so much time (roughly 3 plus hours) trying to get connected. Nobody checked to see if it was working etc. Very, very disillusioned with Vodafone ‘customer care’ ! It does not bode well for any future problems we have. Very unimpressed with Vodafone just now.
30 septembre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Una, We are very sorry to hear about your experience when you just joined us, this is not an experience we want any of our customers to have new or current customers we have. Please accept our sincere apologies.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Lucie was great
Lucie was great, moving my account to Vodafone was easy
23 septembre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Philip. Thank you for your review for Lucie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service very friendly and fast
Great service very friendly and fast
thank you very much
15 septembre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi John,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Very helpful and very patient
10 septembre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Gerald. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Great service, very quick. Attila done a great job in finding me a new Google Pixel phone.
7 septembre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Declon,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent help and very technically…
Excellent help and very technically competent. Thankyou
Andreea
5 septembre 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Simon,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the excellent help provided by the team.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Réponse de Vodafone UK - Bournemouth
Hi Sabina. Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Réponse de Vodafone UK - Bournemouth
Thanks for lovely review, Rachael. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Visited Vodafone in Bournemouth
Visited Vodafone in Bournemouth as was having issues with my internet. The service I received from Cian was exemplary. Not only did he find me a good deal for my internet, he also saved me money on my phone contract. I feel this is brilliant customer service and not all about trying to get as much money out of me as he could. I would definitely recommend the Bournemouth store and Vodafone to all my friends and family.
23 août 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hey Elaine,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited the Bournemouth store today to…
Visited the Bournemouth store today to transfer my number to Vodafone. Cian was really helpful and knowledgable and assisted me with the best offer. Very happy with the service and looking forward for the transfer to be ready.
23 août 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hey,
Thanks for letting us know what an amazing job Cian did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We dealt with Lucie who was extremely…
We dealt with Lucie who was extremely helpful and knowledgeable! We were very impressed with her customer service and would highly recommend.
15 août 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Nicolas
That’s lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very bad experience
Very bad experience.
I gone with a complaint about battery issue for my Samsung 23 ultra. They told they can't sent it to the company back even if it is in guarantee period. And i feel very bad experience.
2 août 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hey Aravind, we can normally only return a device to the manufacturer, if the fault is the result of a manufacturers fault. If your battery issue isn't covered, we'll still be able to replace this for you, but there will be a charge for this. You can find more information on what is and isn't covered by your warranty here: https://www.vodafone.co.uk/help-and-information/lifetime-warranty
Thanks, The Vodafone Social Media team
Customer service in store is lacking
Customer service in store is lacking. Staff do want to help but systems are archaic and they’re struggling with less than happy customers every hour. This then impacts their ability to give service with a smile. Vodafone please help your staff with better systems and processes.
13 juillet 2024
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Ad,
Sorry to hear about this recent experience, thank you for sharing your feedback. If you have any concerns, please message us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
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